Field Service Management (or FSM) software is an essential part of ensuring your business operations run smoothly, even when you’re not there in person. When you have agents out in the field, you need to be sure they’re working efficiently and that they’re being deployed at the right place and time to begin with. Having FSM software can help you organize these tasks and receive live updates to keep everyone on task. Our top 5 BFSI field service management software will keep your field agents organized and productive.
Top 5 BFSI Field Service Management Software
- B2Field – Best BFSI Field Service Management Software for Insurance Agents
- Comarch – Best BFSI Field Service Management Software for Cash Transport
- Miracle Service – Best BFSI Field Service Management Software for ATM Maintenance
- ClearPlan – Best BFSI Field Service Management Software forRepo Services
- FastField – Best BFSI Field Service Management Software forReport Customization
1. B2Field – Best BFSI Field Service Management Software for Insurance Agents
PRICING: starting at $20 per month per person
B2Field markets multiple sizes of FSM packages specifically for banking and insurance companies. They have packages for small business (less than 15 employees) and larger companies (between 50 and 500 employees), and they even a corporate level with more features that serves an unlimited number of employees over 50. When your agents have to travel, you can plan their routes, capture reimbursement data on personal vehicles, and receive live updates in case there are any delays, or if your agents are ahead of schedule.
KEY FEATURES:
- Real-time GPS tracking
- Job dispatching
- Photo capabilities for proof of work
REASONS TO BUY:
- Photo capabilities for proof of work
- Monitor fuel, maintenance, and repair for vehicles
REASONS TO AVOID:
- Mobile focused, lacking support for desktop syncing
2. Comarch – Best BFSI Field Service Management Software for Cash Transport
PRICING: Estimated $1000 per user (must contact sales for individual quotes)
Comarch understands the need for strict scheduling and tracking when it comes to transporting money between bank branches and payment terminals like ATMs. They offer advanced fleet tracking and allow for both planned and as-needed scheduling of all your transports. They track everything in real-time, including vehicle locations and registration of any delays or issues with the transport so you can react accordingly as soon as possible. They also offer analytics you can use to update your schedules and routes so your transport process can be as safe and efficient as possible. Comarch is slightly “one size fits all” when it comes to plan versatility, but their offerings do cover a wide range of field service needs.
KEY FEATURES:
- Route planning optimization
- Real-time updates on transports
REASONS TO BUY:
- Online status confirmation for tasks
- Data analytics to improve routes and schedules
REASONS TO AVOID:
- Limited plan flexibility
3. Miracle Service – Best BFSI Field Service Management Software for Cash-Point Maintenance
PRICING: Available on request
Miracle Service doesn’t just organize maintenance and keep track of schedules. It complies the specific details for each machine you service, including its maintenance history and any specialized parts it may need. Its inventory management can keep track of both serialized and non-serialized parts, making installation or repairs quick and easy. Miracle Service can also house service contracts so your agents can access and verify any customer entitlements even while out in the field.
All of these features are also accessible on laptops and tablets, whereas other FSM software is limited to apps on your and your agents’ phones. They don’t skimp on the mobile aspect, though; the main requirement of FSM is to be able to use it on the go, and Miracle Service has an intuitive drag-and-drop interface to make scheduling easier.
KEY FEATURES:
- Drag and drop technician scheduling
- Inventory Management
- Service Contract Administration
REASONS TO BUY:
- Accessible on laptops, tablets, and mobile devices
- Integration with 20 standard accounting packages, including QuickBooks
REASONS TO AVOID:
- Requires significant training to use
4. ClearPlan – Best BFSI Field Service Management Software for Repo Services
PRICING: $97 per month per user
ClearPlan features integration with two key databases to make your collection services much more efficient: RDN (Recovery Database Network) and DRN (Digital Recognition Network). Information gathered from RDN automatically updates your ClearPlan data and maps; you can also use ClearPlan to update client notes in RDN, reducing the time and hassle of switching between multiple services. You can also pull license plate recognition data (LDR) automatically from DRN directly into your ClearPlan feed. Then you can validate or reject the scans and deliver the necessary alerts to your agents in real time.
It’s not just the reporting capabilities that makes ClearPlan stand out; it also offer the same agent tracking, scheduling, and real-time updates of competing FSM software. The pricing does run a higher for the pay-per-user model, and the more advanced tracking features are only available at higher-tier plans. However, its high-quality repo management is really impressive, and it’s a comprehensive FSM software in general, so it’s worth the price.
KEY FEATURES:
- 24-hour real-time reporting
- Recovery Database Network (RDN) integration
- Digital Recognition Network (DRN) integration
REASONS TO BUY:
- Customizable icons for better visualization
- Easy creation and assignment of zones to different agents
- Available for iOS and Android
REASONS TO AVOID:
- Map functionalities like check-ins and agent location tracking unavailable on basic plan
- High cost per user
5. Fastfield – Best BFSI Field Service Management Software for Report Customization
PRICING: starting at $20 per user per month
Fastfield is all about customization, which means it can be used for a whole host of field service tasks. While it does lack the real-time agent tracking of other FSM software, it does include GPS capture capabilities, along with image and timestamp capture. If you’re in need of detailed repossession information, for example, you can create a checklist for your recovery agents that includes a requirement for a license plate photo or an exact GPS location of the unit that needs to be recovered.
Once you’ve created your forms, your employees in the field can access them through their mobile phones, tablets, and even a web browser. Form submission even works without an internet connection, meaning your agents are able to travel all over without worrying about losing productivity.
KEY FEATURES:
- Completely customizable reports and forms
- Mapping capabilities of pre-existing PDF and Word templates
- White labelling to customize your forms to your logos and brand
- Built-in report analytics
REASONS TO BUY:
- Works without internet connection
- Unlimited storage in cloud servers
REASONS TO AVOID:
- No real-time agent tracking
- Does not offer scheduling capabilities
References and Links
- https://b2field.com/solutions/banking-and-insurance/
- https://clearplan.io/
- https://www.capterra.com/p/1290/Miracle-Service/#reviews
- https://www.comarch.com/field-service-management/financial-institutions/
- https://www.fastfieldforms.com/pricing.html
- https://www.itqlick.com/comarch-fsm/pricing
- https://www.miracleservice.com/industries-served/atm-banking-equipment-repair-software/
- https://www.saasworthy.com/product/miracle-service