Want to cut right to the case? The best business VoIP phone services right now are 8×8 and Ooma Office.
A voice-over-internet protocol (VoIP) is an essential service that many people are using today. The market value of VoIP in the US is $17 billion currently. However, it will rise by $102.5 billion globally by 2026. This service allows you to reroute calls over your IP network for ease of use.
Of course, your convenience mainly depends on the service you choose. This is why here is a list of the eight best business VoIP phone services to help you select the right platform for your needs.
Top 9 Best Business VoIP Phone Service
- 8×8 – Best Business VoIP Phone Service For Small Companies
- Ooma Office – Best Business VoIP Phone Service For Integrating With Traditional Phone System
- Vonage – Best Business VoIP Phone Service for Ease.
- RingCentral – Best Business VoIP Phone Service For All Outbound Calling
- Nextiva – Best Business VoIP Phone Service For No User Restrictions
- Phone.com – Best Business VoIP Phone Service For Cheap Plans
- Grasshopper – Best Business VoIP Phone Service For Multiple Extensions
- Intermedia Unite – Best Business VoIP Phone Service For Easy Contacts Synchronization
- Dialpad – Best Business VoIP Phone Service For Maximizing Productivity Using AI
1. 8×8 – Best Business VoIP Phone Service For Small Companies
Pricing: $12 per month
8×8 is a budget-friendly VoIP phone service you can use for high or low needs. The program is highly scalable and suitable for businesses of various sizes. You can enjoy unlimited calling services in Canada and the US. The platform is also built on the XCaaS system and provides a single location for the different features.
Key Features
- Supports unlimited calling in about 47 countries
- Single location for calls
- Offers an auto attendant
- Includes video calling option
Reasons To Buy
- The base plan is inexpensive
- Auto-attendant is available on all plans
- Unlimited international calling
- Robust XCaaS system
Reasons To Avoid
- Plan lineup is confusing for some people
2. Ooma Office – Best Business VoIP Phone Service For Integrating With Traditional Phone System
Pricing: $19.95 per month
If you want a business VoIP phone service for a small business, look no further than Ooma Office. It is designed to help early startups to medium-sized companies. The best part about its service is that you can get VoIP on your traditional SMB systems. Every plan also offers free SMS messaging, toll-free numbers, and multiple extensions.
Key Features
- No annual contract required
- It can connect with Microsoft 365 and Google Workspace
- Includes video conference call option
Reasons To Buy
- Low entry price
- Offers a virtual receptionist
- Provides advanced call routing support
- Multi-extension dialing is included in basic plans
Reasons To Avoid
- CRM integrations are available on advanced, expensive plans only
3. Vonage – Best Business VoIP Phone Service for Ease.
Pricing: Starts from $19.99/month
Vonage has over 40 features that make for easy and seamless business communication. It is one of the most reliable cloud-based VoIP phone services and even provides a 14-day free trial. Vonage has an easy setup, a simple and intuitive user interface, and offers high-definition call quality.
Key Features
- Conference calling
- Multi-level auto-attendants
- Bandwidth saver
- Call forwarding and caller ID
- Call Flip feature for easy switching between desktop to mobile
Reasons to Buy
- View real-time status of all account users.
- Unlimited calling and text messaging
- Flexible and supports integrations.
- 3-way calling and virtual attendant features at no additional cost.
Reasons to Avoid
- CRM integrations are available only on higher plans.
4. RingCentral – Best Business VoIP Phone Service For All Outbound Calling
Pricing: $29.99 monthly; a 15-day free trial is available
RingCentral is the top VoIP phone service if you engage in high-volume outbound calling frequently. The program is suitable for 20 to 1,000 users offering high flexibility. You don’t have to worry whether your business is small or large. The advanced plans also allow you to record calls and improve workflow with multiple integrations.
Key Features
- Unlimited video and voice calling
- It has AI-enhanced video captioning system
- Allows third-party integrations
Reasons To Buy
- Offers a 15-day free trial
- Suitable for large and small businesses
- Video calls can accommodate up to 200 users
- It has multiple add-ons
Reasons To Avoid
- International calling requires you to pay extra
5. Nextiva – Best Business VoIP Phone Service For No User Restrictions
Pricing: $18.95 per month
Nextiva is an excellent VoIP phone service that offers high flexibility. You can use it for internal and external calls in one plan. The best part is that the platform does not have any user restrictions. You will also receive a multi-level auto attendant to reroute calls in advanced plans. This program is mainly suitable for small business owners.
Key Features
- Unlimited calls in the US and Canada
- Offers private group messaging
- Has single-level and multi-level auto attendants
Reasons To Buy
- Improves productivity
- Provides voicemail and email notifications
- Unlimited calling across the various plans
- Video calling is also available
Reasons To Avoid
- SMS messaging is available only on the costly plans
6. Phone.com – Best Business VoIP Phone Service For Cheap Plans
Pricing: $10.39 per month
Phone.com is an essential VoIP service for those who are on a tight budget. The company offers market competitive yet cheap plans to accommodate every business user. You can enjoy unlimited calls and blocking features without breaking your bank. The best part is you can also mix and match to create a custom plan for your needs.
Key Features
- Call handling, auto attendants, and holding options are included
- Offers HIPAA-compliant video calling service
- The fax option is available on all plans
- You can answer texts of customers
Reasons To Buy
- Budget-friendly
- Offers an extensive range of features
- You can customize plans
- HIPAA- compliant calling service
Reasons To Avoid
- Each text segment is limited to 160 characters
7. Grasshopper – Best Business VoIP Phone Service For Multiple Extensions
Pricing: $26 per month
Another excellent VoIP phone service you will encounter is Grasshopper. The company offers you three plans for high flexibility. You use five numbers and unlimited extensions for ease of use. The best part is that Grasshopper allows you to add additional numbers if your needs are high.
Key Features
- Offers voicemail transcription and business texting
- Call forwarding is also included
- Allows addition of extra numbers
Reasons To Buy
- Advanced features are available on all plans
- You can enjoy flexible call handling
- Best for small teams
- Unlimited extensions
Reasons To Avoid
- Does not offer video calling service
8. Intermedia Unite – Best Business VoIP Phone Service For Easy Contacts Synchronization
Pricing: $27.99 per month
Intermedia Unite is an excellent platform that allows you to sync contacts with ease. You can do it by using multiple integrations such as Google Workspace. The best part about the platform is that it offers unlimited calling and flexible SMS features.
Key Features
- Well-developed PBX system
- Deep features for enterprises
- Has voicemail transcription option
Reasons To Buy
- Integrates with multiple services
- Microsoft focused phone service
- Allows some call monitoring features
Reasons To Avoid
- Expensive
9. Dialpad – Best Business VoIP Phone Service For Maximizing Productivity Using AI
Pricing: $15 per month
Do you want your company to enjoy high productivity without making much effort? If so, you must consider investing in Dialpad. This VoIP phone service offers unlimited calls and SMS texting. However, the best part is its AI system. The AI can generate call highlights and identify unknown numbers. So you can enjoy a highly specific phone service with Dialpad.
Key Features
- Robust AI
- Unlimited calling
- Voice intelligence can generate highlights
- Integrates with multiple platforms
Reasons To Buy
- Offers free video calling for meetings of less than 45 minutes
- AI features are handy
- Flexible service due to voice intelligence
- Call center features are available
Reasons To Avoid
- Video calls and call centers require different plans
Frequently Asked Questions
Here are the answers to the most frequently asked questions about the best business VoIP phone service:
Is VoIP Good For Small Businesses?
VoIP is one of the top services for small businesses because it allows more room for growth. The phone service can make communication easier with clients and customers. So you don’t have to worry about lacking in offering adequate support to your consumers.
Besides that, the service also helps you save money because you don’t have to get a high number of lines. As your business expands, you can add more numbers to meet demand. This is why VoIP helps small businesses grow while saving a significant amount in the long term.
Which Industries Benefit Most From VoIP Phone Systems?
Many industries can benefit from VoIP phone systems because it makes communication easy. However, businesses that make multiple national and daily international calls can obtain maximum benefits. This is because VoIP can help you improve different aspects of your service.
Customer service teams, real estate companies, e-commerce stores, and many other industries benefit from VoIP. The system can help you save money in the long term because of unlimited calling. You can also enjoy multiple auto-attendant features for call routing and ease of use.
Does VoIP Work If the Internet Is Down?
VoIP may use your IP address for call routing, but you don’t have to worry about the system being. Many service providers have external data centers to ensure your uptime is never hindered. This is why you shouldn’t worry about the VoIP service not working if the internet is down.
Of course, sometimes the internet service of the entire region may be affected. This can happen during natural disasters and other causes. In such a case, the VoIP service may not work due to internet issues.
Does VoIP Work During Power Outage?
The companies mainly forward call from your mobile devices to ensure higher uptime. This means that you don’t have to worry about power outages when using VoIP. The only thing you must ensure is that your mobile must have a battery for forwarding calls.