The efficient management of consumers and customers alike is quite important in every business or industry, while the Customer Support Team sees to this task, there are still numerous complaints about inefficient service. Call center quality monitoring software increases productivity by improving support quality and keeping track of how well clients are attended to.
In this guide is a list of the Best Call Center Monitoring Software for Better Call Tracking and Customer Management ;
Top 8 Best Call Center Quality Monitoring Software
- TalkDesk – Best Call Center Quality Monitoring Software for Data-Driven Customer Interactions
- RingCentral – Best Call Center Quality Monitoring Software for Remote Call Center Industries
- FreshDesk Contact Center – Best Call Center Quality Monitoring Software for Non-Governmental Organizations
- Genesys – Best Call Center Quality Monitoring Software for Market Research
- Aircall – Best Call Center Quality Monitoring Software for Automatic Dials
- Nextiva – Best Call Center Quality Monitoring Software for Flexibility
- Klaus – Best Call Center Quality Monitoring Software for Conversation Review
- Ameyo – Best Call Center Quality Monitoring Software for Productivity
- Playvox – Best Call Center Quality Monitoring Software for Customer Satisfaction
1. TalkDesk – Best Call Center Quality Monitoring Software for Data-Driven Customer Interactions
PRICING: Pricing starts from $75/user/month.
Talkdesk is a cloud-based Call Center Quality Monitoring Software with a very intuitive interface and a feature-rich platform, it has highly functional reporting features for improving interactions with clients. This software provides numerous lead tracking services and helps improve overall interactions with Clients.
KEY FEATURES
- Auto-Dialer
- Automated Routing
- Call Logging
- Call Recording
REASONS TO BUY
- It is an all-in-one software solution
- It has a lot of customizable features
- Call performance analytics
- It provides easy communication with clients anywhere in the world.
REASONS TO AVOID
- The android and iOS versions require a long installation process
2. RingCentral – Best Call Center Quality Monitoring Software for Remote Call Centers Industries
PRICING: It has a free trial and a free version, contact the sales team for more pricing details.
RingCentral is a cloud-based Call Center Quality Monitoring Software used by large-scale communication industries for easy communication between remote teams. It is quite economical and flexible with multiple collaboration tools as well as online conferences. RingCentral provides one of the best communication services for remote teams.
KEY FEATURES
- Auto-Dialer
- Automated Attendant
- Call Recording
- Callback Scheduling
REASONS TO BUY
- It provides top-tier communication services
- It provides high qualify voice calls
- It provides feature-rich cloud-based services
- It has high-performance business analytic tools
REASONS TO AVOID
- It undergoes glitching before or during updates
3. Freshcaller – Best Call Center Quality Monitoring Software for Non-Governmental Organizations
PRICING: It is FREE to install and use
Freshcaller is a cloud-based Call Center Quality Monitoring Software owned by Freshdesk, it can conduct international calls in over 80 countries, and it has an easy installation process. Freshcaller provides a very economical service to communication centers while improving sales and logistics.
FEATURES
- Audio / Video Conferencing
- Automatic Call Distribution
- Call Center Management
- Call Logging
REASONS TO BUY
- It easily undergoes seamless integration with CRM
- It is a feature-rich communication solution
- It doesn’t require any setup fees
- It easily generates lead traffic
REASONS TO AVOID
- It lacks a few advanced features
4. Genesys – Best Call Center Quality Monitoring Software for Market Research
PRICING: It has a free trial, contact the Sales team for a custom plan.
Genesys is a Call Center Quality Monitoring Software used by enterprises, it provides scalable features for large-scale business owners and numerous means of communication, it is also used by public companies. Genesys allows companies to carry out analyses of their conversations with clients and improve on them, Genesys offers high-quality services for expanding your business.
KEY FEATURES
- Blended Call Center
- Multivariate Analysis
- Call Center Management
- Call List Management
REASONS TO BUY
- It is easy to use
- It has accurate call performance analytics tools
- It is suitable for multimedia channels
- It easily communicates with international clients
REASONS TO AVOID
- The customer response time is quite slow
5. Aircall – Best Call Center Quality Monitoring Software for Automatic Dials
PRICING: It has a free trial, pricing starts from $40/month.
Aircall is a cloud-based Call Center Quality Monitoring Software by IT teams, it has a lot of features for better communication such as Analytics, Call tagging and Automatic Dials. It also supports collaboration between teams, Aircall optimizes phone interactions, and reduces the time spent on tracking sales, Aircall is sure to provide an automated workflow and better team productivity.
KEY FEATURES
- Access Control
- Automated Attendant
- Automated Routing
- Call Logging
REASONS TO BUY
- It provides a very flexible CRM solution
- It is suitable for business expansion
- It has excellent call reporting tools
- It has an intuitive interface
REASONS TO AVOID
- High performance requires additional payment
6. Nextiva – Best Call Center Quality Monitoring Software for Flexibility
PRICING: Pricing starts from $50/month
Nextiva is a cloud-based Call Center Quality Monitoring Software that is used for international communication, especially in remote teams, it has amazing customer service and a fast deployment speed, Nextiva provides flexible solutions for enterprises.
KEY FEATURES
- Call Recording
- Voice Recognition
- Predictive Dialer
- Real-Time Chat
REASONS TO BUY
- It has intuitive user and admin portals
- It provides high-quality communications around the world
- It has advanced voice recognition tools
- It provides a flexible communication system for businesses.
REASONS TO AVOID
- It is quite expensive.
7. Klaus – Best Call Center Quality Monitoring Software for Conversation Review
PRICING: It has a free trial, contact the sales team for more pricing details
Klaus is a Call Center Quality Monitoring Software with a lot of tools put in place to prioritize customer satisfaction, it is a. Feature-rich platform that scales agents’ performance. Klaus is sure to provide a better communication experience between agents and clients through an internal and external feedback system.
KEY FEATURES
- Call Center Management
- Customer Experience Management
- Feedback Management
- Multiple Scoring Models
REASONS TO BUY
- It has an employee feedback module
- It effectively optimizes customer experience
- It is very flexible and customizable
- High-quality communication assessment tools
REASONS TO AVOID
- New features require a longer loading time
8. Ameyo – Best Call Center Quality Monitoring Software for Productivity
PRICING: Contact the sales team for more pricing details.
Ameyo is Call Center Quality Monitoring software that can be deployed online and on business premises, it is commonly used by agencies for real-time communication anywhere around the world, and it has a lot of monitoring tools for evaluating agents’ performance. Ameyo also provides business insights that help in increasing overall productivity and workflow.
KEY FEATURES
- Auto-Dialer
- Call Center Management
- Campaign Management
- Email Management
REASONS TO BUY
- It has an intuitive interface
- It has a readily available customer support
- It provides inbound manual support for client’s
- It is easy to configure
REASONS TO AVOID
- It has limited schedule reporting features.
9. Playvox – Best Call Center Quality Monitoring Software for Customer Satisfaction
PRICING: It has a free trial, contact the Sales team for more pricing details
Playvox is a Call Center Quality Monitoring Software that offers advanced marketing solutions for increasing sales and customer engagement, it provides automated solutions for improving communication with clients such as its exclusive Survey and Feedback system. Playvox is the best software to increase overall customer satisfaction.
KEY FEATURES
- Campaign Management
- Real-Time Chat
- Surveys and Feedback
- Workforce Management
REASONS TO BUY
- It provides high-quality employee management tools
- It has flexible payment options
- It is easy to use
- It provides quality assessment tools
REASONS TO AVOID
- The applications have smaller icons
References and Links
- https://www.talkdesk.com/
- https://freshdesk.com/
- https://ringcentral.com/
- https://www.genesys.com/
- https://www.ameyo.com/
- https://aircall.io/
- https://klausapp.com/
- https://playvox.com/
- https://nextiva.com/