A call center software is a software that provides a communication platform for processing customer calls and interactions through the internet for both the firm and its clients. The cost of setting up and operating is less expensive, and you can rest assured it offers essential technology to clients and enables them to communicate anywhere across the globe. Supervisors and managers can use contact center software to measure important metrics at the center and improve the team’s performance for customer support to boost end-customer satisfaction.

Top 6 Best Contact Center Software

  1. Flamingo – Best for business organizations
  2. Twillo – Best for team members and students
  3. Duocom – Best for Beginners
  4. Elastix – Best for open source and businesses
  5. Knowlarity – Best for Beginners, SMEs, and various agencies
  6. Asterisk – Best for small, mid-sizes, and large businesses

1. Flamingo- Best for business organizations

PRICING: A free version is available with many features, starting price is less than 1%

It is an AES, HRMS solution that provides an automated employee database. It has a digital platform for computing the salary of employees. Flamingo software keeps track of the company’s properties and records the attendance of employees through the integration of biometrics.

KEY FEATURES:

  • It allows for smooth Human Relations and payroll
  • It effectively takes care of Task Management
  • It has multiple user logins
  • It poses a reduced amount of financial burden
  • It comes with very little administrative stress

REASONS TO BUY:

  • It can be easily operated since It’s user friendly
  • It can be easily owned because of its low fees
  • It offers a swift communication strategy anywhere around the globe.

REASONS TO AVOID:

  • A major downside is its increased boot time
  • The time of policies does not seem to be perfect
  • There might be a need for careful monitoring

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2. Twillo – Best for team members and students

PRICING: Free to download, 1%, the starting price is $49.99 per month.

Description: Twilio offers a massive API for the use of several phone services that allow businesses to exchange calls with one another, as well as send and receive text messages. With Twillo, programmers can easily integrate innumerable communication channels and handle communication difficulties using existing web development abilities and codes. It has powerful control over data analytics, and help marketing thrives wonderfully because of its top-notch SMS and call sending.

KEY FEATURES:

  • It offers AB Testing for business organizations
  • It offers a 2- way Messaging channel 
  • It provides Audio and Video conferencing

REASONS TO BUY:

  • It comes with fantastic services
  • Easily purchased with low fees
  • It is very easy to use
  • It has several options for themes, either free or paid

REASONS TO AVOID:

  • It may have some unhelpful support team

» MORE: Constant Contact Pricing : Complete Guide (Best Value Plans)

3. Duocom- Best for Beginners

PRICING: Free to download, starting price is $599 which is paid once and for all.

Duo.com is a software brand from Duo.com service provider which offers simplified 2-factor authentication for companies or businesses and clients through any device of your choice: calls, SMS. It also uses Duo mobile app for either a one-time passcode generation or in smartphones for push authentication. This system of duo factor authentication improves access security and guards against phishing, and social engineering.

KEY FEATURES: 

  • It offers top-notch client support and management
  • It offers brilliant automated billing
  • Availability of client self-service portal

REASONS TO BUY:

  • It has the simplicity of use
  • It’s amazingly fast and has enviable properties
  • Brilliant operational use with a very clear purpose
  • It comes with various options for customization

REASONS TO AVOID:

  • Users with advanced knowledge or understanding might find it ineffective.
  • The pricing appears to be slightly above the average level
  • Some agents lack offline code on their devices, so traveling users experience issues navigating its use.

» MORE: Top Dialpad Talk Alternatives & Competitors

4. Elastix- Best for open source and businesses

PRICING: Free download is available, the starting price is less than 1%

Elastix is a software center that brings together the top utilities for Asterisk PBXs into a user-friendly interface. Elastix also includes its utility sets and enables the building of third-party modules, making it the best open-source telephony software package available. Elastix’s goals include dependability, simplified use, and modularity. These features, together with its robust reporting capabilities, make it the finest option for setting up a PBX that’s based on Asterisk.

KEY FEATURES:

  • It offers multiple features and functionality
  • It has huge support for intercom and paging
  • It has direct inward system access
  • It provides virtual rooms for conferencing.

REASONS TO BUY:

  • It comes with good support for telephony
  • It has a standard theme that makes it stand out among its peers
  • It is very cheap to buy and doesn’t require yearly payment to continue enjoying the service
  • It was designed in a simple way for easy user operation

REASONS TO AVOID:

  • It is expensive to own
  • There are a lot of issues with its stability and uptake
  • It comes with a poor sharing cost
  • There are issues with the scaling of the stack

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5. Knowlarity-Best for Beginners, SMEs, and various agencies

PRICING: Free download available, with starting pricing of $233.33

Description: Knowlarity is the India-prominent call center solutions provider, offering efficient business communication through the cloud. By implementing cloud technologies, the existing obsolete contact center will be upgraded to a more intelligent virtual platform for calling. Get real-time access to a single platform for communication solutions and a digitalized channel for a wonderful customer experience.

KEY FEATURES:

  • Knowlarity offers excellent internal call transfer to users
  • It offers call tracking in a very smart and effective way
  • Call recording is done in a real-time 
  • It offers API integration for the user’s devices.

REASONS TO BUY:

  • It enables workers to become more productive
  • It helps save a lot of time because of its swift system of communication
  • It comes with an automated corporate communication system
  • It has cost efficiency, therefore, helps save cost
  • It operates around-the-clock time and offers better communication

REASONS TO AVOID:

  • There are usually issues with the server
  • Their level of spam reporting is high
  • Getting your call connected at the other end sometimes takes time

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6. Asterisk- Best for small, mid-size, and large businesses

PRICING: Two pricing options exist including free download, starting price of $595 per year.

The feature set of Asterisk-based phone solutions is extensive and very adaptable. Asterisk integrates with both traditional standards-based telephony systems and Voice over IP systems, offering both innovative features and long-time PBX capabilities. Asterisk includes advanced functionality often found in large, high-end (and expensive) proprietary PBXs. A sampling of Asterisk’s features can be found below:

KEY FEATURES:

  • It has superb communication management which allows for efficient telephony
  • It renders automatic call distribution between the call line
  • It has computer telephony integration
  • It features call monitoring, call routing, call recording, and so on 

REASONS TO BUY:

  • It offers openness to the system which makes it possible to create several communication solutions
  • Setting up Asterisk software is very easy making it easy for any user to navigate through.
  • It’s a stable software with a SIP configuration and reliable operating system.
  • It’s also available for use by students which makes communication amongst them very simple.

REASONS TO AVOID:

  • It doesn’t have a guidebook or references that completely show you how to make implementations
  • You might also need resources for personal knowledge before you can operate if you’re new to it.
  • You might also require to test the hardware.

» MORE: Field Service Call Recording Applications

 References & Links

  • https://www.asterisk.org/get-started/features/ 
  • https://www.getapp.com/it-management-software/a/twilio/ 
  • https://www.softwaresuggest.com/us/knowlarity-smartivr 
  • https://duo.com/ 
  • https://www.linkedin.com/pulse/elastix-pbx-emerging-ipbx-gventure-technology-pankaj-j