An essential part of sales management is organizing your contacts. Think of an address book. Contact database software is your personal address book, but with loads of new and improved features that can keep your business running smoothly, while ensuring nobody gets left behind. 

An effective contact database software will not only store your customer information, it can save previous interactions, notify you of any follow-up interactions, and gives everyone on your team clearer visibility, decreasing the number of mistakes. 

So, what are the top 5 best contact database software on the market? Let’s talk about it. 

Top 5 Best Contact Database Software:

  1. Pipedrive: Best Contact Database Software Overall 
  2. Monday: Best Contact Database Software For Sales
  3. HubSpot: Best Cloud-Based Contact Database Software 
  4. FreshSales: Best Contact Database Software For Client Relations
  5. Capsule: Best Advanced Contact Database Software 

1. Pipedrive: Best Contact Database Software Overall

PRICING: 

  • Monthly:
    • Essential: $20.00 / per user / per month 
    • Advanced: $35.00 / per user / per month
    • Professional: $60.00 / per user / per month
    • Enterprise: $120.00 / per user / per month
  • Annually:
    • Essential: $15.00 / per user / per month / billed annually
    • Advanced: $25.00 / per user / per month / billed annually
    • Professional: $50.00 / per user / per month / billed annually
    • Enterprise: $100.00 / per user / per month / billed annually

Boasting both simplicity and advanced features, Pipedrive has come in first place with the best overall database software. Not only is Pipedrive easy to use, but it also has a plethora of third party integration apps available for your team to take their work to the next level. With tools for sales teams, customer support, and marketing teams, Pipedrive is one of the most versatile programs out there.

KEY FEATURES:

  • Send emails directly from the program
  • Automatic email creation with template options 
  • ‘Smart email’ BCC
  • Real-time notifications
  • Fully customizable 
  • Pipedrive Marketplace for third-party apps
  • Sales reporting modules
  • Mobile options

REASONS TO BUY:

  • Will make communication between teams easy with their email features 
  • Versatile for all areas of your business 
  • Can customize based on your team’s activity
  • Has a large library of apps to integrate with, making workflow easy

REASONS TO AVOID:

  • No support system tool
  • Essential and Advanced only allow 1 dashboard
  • Can get expensive

2. Monday: Best Contact Database Software For Sales

PRICING: (Billed annually)

  • Individual: Free
  • Basic: $8.00 / per user / per month
  • Standard: $10.00 / per user / per month
  • Pro: $16.00 / per user / per month
  • Enterprise: Call for more information

Mondays’ contact database software was built on top of the already highly popular Monday Work OS. Ideal for small to medium-sized businesses that need a customizable dashboard, Monday utilizes all of the best features to make your client’s information simple to read, and accessible. Since all the customer data is in one place, every team member is able to be up to speed on a particular client.

KEY FEATURES:

  • Reporting tools
  • Dashboards
  • Live tracking
  • Single board for all customer data

REASONS TO BUY:

  • Allows easier cross department collaboration 
  • Gives teams the ability to personalize the most important information 
  • Flexibility in layout structure
  • Establishes a more efficient workflow

REASONS TO AVOID:

  • No advanced sales automation tools
  • No website tracking or social media overview 
  • Confusing price structure

3. HubSpot: Best Cloud-Based Contact Database Software

PRICING:

  • Annual:
    • Starter: $540.00
    • Professional: $5400.00
    • Enterprise: $14,400.00
  • Monthly:
    • Starter: $45.00 (for 2 users, $23.00 + per additional)
    • Professional: $450.00 (for 5 users, $90.00 + per additional)
    • Enterprise: $1200.00 (for 10 users, $120.00 + per additional)

Never run out of client contact space again. With Hubspot’s ability to store 1 million contacts, sales teams everywhere will benefit from this contact database software. Not only does Hubspot boast the largest contact storage, but its program also comes packed with free tools to help manage workflow, track expenses, and collaborate through the cloud, no matter where employees are. 

KEY FEATURES:

  • Gmail and Outlook integration 
  • Email scheduling 
  • Email tracking 
  • Email templates
  • Live chat 
  • Document tracking

REASONS TO BUY:

  • Enormous client data storage
  • Features help you learn about new leads
  • Allows you to organize campaigns easier 
  • Cloud-based so teams can work remotely

REASONS TO AVOID:

  • Most of the best features are only in the top tier
  • Can get expensive quickly
  • Confusing price structure

4. FreshSales: Best Contact Database Software For Business With Less Resources

PRICING:

  • Annually:
    • Free:
    • Growth: $15.00 / per user / per month
    • Popular: $39.00 / per user / per month
    • Enterprise: $69.00 / per user / per month
  • Monthly:
    • Free: 
    • Growth: $18.00 / per user / per month
    • Popular: $47.00 / per user / per month
    • Enterprise: $83.00 / per user / per month

FreshSales is one of the only contact database software on the market to utilize the power of artificial intelligence. Using AI, businesses with large dreams that are short on manpower can now get more done than ever before. Artificial intelligence bots also rank and sort your customer leads based on past interactions so businesses can get right to the sweet spot. 

KEY FEATURES:

  • Artificial intelligence 
  • The ability for customer data to include social media profiles
  • Live chats
  • SMS
  • Email features

REASONS TO BUY:

  • AI gives businesses an extra set of hands
  • Highly customizable 
  • Workflow and customer interactions are able to go smoother
  • Easy setup

REASONS TO AVOID:

  • Limited to 5,000 contacts
  • Limited customer support features
  • The free tier has no reporting features

5. Capsule: Best ‘Easy’ Contact Database Software

PRICING:

  • Free:
  • Professional: $18.00 / per user / per month
  • Teams: $36.00 / per user / per month
  • Enterprise: $54.00 / per user / per month

With Capsule’s easy-to-use startup, businesses that don’t have the time, or desire to configure an advanced contact database software system will be delighted with this program. There is little training required, so businesses can start up in the morning and have the team ready to go by lunch. With its simple, minimal home screen, the days of cluttered dashboards are long gone. 

KEY FEATURES:

  • Reporting dashboard
  • Sales pipeline dashboard
  • Third-party integration library
  • System-wide mail dropbox

REASONS TO BUY:

  • Easy to use and setup
  • Easy to collaborate with other team members about leads
  • Ability to attach documents to customer data

REASONS TO AVOID:

  • No marketing specific features
  • No landing page generators
  • Limited advanced features