Conversation intelligence software is a hot topic in the business world these days. More and more businesses are starting to use this type of software to help them better understand their customers. But what is conversation intelligence software, and why should you be using it?
In this guide, we’ll deep-dive into some of the top conversation intelligence software providers in the industry to choose the right one for your needs.
Top 7 Best Conversation Intelligence Software
- Gong – Best Conversation Intelligence Software for Customer Experience and Delivery
- Balto – Best Conversation Intelligence Software for Contact Centers
- Mindtickle – Best Conversation Intelligence Software Used by the Best in the Business
- Chorus.ai – Best Conversation Intelligence Software as a Modern Go-To Solution
- Revenue.io – Best Conversation Intelligence Software for Power to High-Performing Teams
- Salesloft – Best Conversation Intelligence Software for All Sales in One Place
- Outreach – Best Conversation Intelligence Software for Fast Sales Execution
1. Gong – Best Conversation Intelligence Software for Customer Experience and Delivery
PRICING: Available by request only
Gong is a leading conversation intelligence software provider that helps companies improve their customer experience. Gong offers several features, including the ability to record and transcribe phone calls and provide real-time guidance to sales teams.
Within this solution, you’ll find everything you need to optimize your customer experience, including a dashboard that gives you insights into your team’s performance, what areas need improvement, and where you’re excelling.
You’ll also be able to create custom scripts and playbooks for your team so that they can follow a consistent process for every call.
KEY FEATURES:
- Incredibly easy to use and monitor sales pipeline-interface
- High-powered reporting features for accurate forecasting
- Full sales rep management and performance tracking
- Integrate with dozens of the top apps
REASONS TO BUY:
- Some powerful integrations so you don’t miss sales opportunities
- Unique features like slowing down and speeding up calls
- Transcribing tools as standard
REASONS TO AVOID:
- Keyword searching could be optimized
- The mobile app UI leaves a lot to be desired
» MORE: Best Speech Analytics Software
2. Balto – Best Conversation Intelligence Software for Contact Centers
PRICING: Demo version and then request price
Balto is a trusted and used conversation intelligence software by contact centers. It helps you automate processes and workflows while still providing the data and analytics needed to improve customer experience.
This solution offers several features, including recording phone calls, transcribing them, and providing real-time guidance to agents. It’s also worth noting that this solution is trusted by many companies, from RingCentral to AmTrust, showcasing just how reliable this solution is.
KEY FEATURES:
- Ability to record and transcribe phone calls
- Real-time guidance to agents
- Custom scripts and playbooks
- Monitoring and reporting features
REASONS TO BUY:
- The company has a lot of experience in the industry
- Offers a free trial so you can test it out before you buy
- Averages a 25% increase in sales and 53 seconds lower AHT
REASONS TO AVOID:
- The UI could be more user-friendly
- More expensive than some of the other options on this list
» MORE: Top Reporting Resources
3. Mindtickle – Best Conversation Intelligence Software Used by the Best in the Business
PRICING: Demo version and then request pricing
Mindtickle is a conversation intelligence software that is used by some of the best companies in the business. This solution offers features like recording phone calls, transcribing them, and providing real-time guidance to sales teams, and using AI technology to assist with every aspect of the call.
What’s more, Mindtickle also offers many features specifically for training and onboarding new employees, maximizing the quotas of your reps, and basically providing you with all the features that will help you manage your team in the most effective and efficient way
KEY FEATURES:
- Ability to record and transcribe phone calls
- Real-time guidance to sales teams
- Training and onboarding features
- Custom playbooks and scripts
REASONS TO BUY:
- Trusted like massive brands like LinkedIn and Square (devs of Twitter)
- Very initiative and easy for all reps to pick up and use
- Comes with some amazing gamification features and tools
REASONS TO AVOID:
- The UI could offer more tools, like built-in team chat boxes
- The number of notifications by default can get annoying
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4. Chorus.ai – Best Conversation Intelligence Software as a Modern Go-To Solution
PRICING: Request pricing only
Chorus is pretty amazing when it comes to improving sales conversations through your reps and increasing your conversion rates. Its state-of-the-art technology offers features that are perfect for modern businesses, including automatic call logging, transcription, and real-time guidance.
This solution also offers some powerful tools for analyzing your data so that you can make more informed decisions about your sales process. And, if you’re looking for a modern conversation intelligence software to be your go-to solution, then Chorus is definitely worth considering.
KEY FEATURES:
- Automatic call logging
- Transcription
- Real-time guidance
- Analytics and data tools
REASONS TO BUY:
- The company offers a free trial, so you can test it out before you buy
- Chorus is used by some of the biggest companies in the world, like Adobe and Zoom
- The solution is constantly being updated with new features and improvements
REASONS TO AVOID:
- Some users have reported that the UI can be a bit overwhelming
- The transcription feature is not always accurate
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5. Revenue.io – Best Conversation Intelligence Software for Power to High-Performing Teams
PRICING: Available by request only
Formerly known as RingDNA, Revenue.io is a powerful all-in-one solution that allows your teams to drive up their sales per hour figures using various tools and features that help them get results.
Known for being the only AI-powered RevOps platform that can provide your reps with impactful data in seconds, Revenue.io has a lot to offer regarding conversation intelligence software.
From features that help you automate your sales process to ones that give you the power to coach your reps in real-time, Revenue.io is definitely a solution worth considering if you’re looking for the best of the best.
KEY FEATURES:
- Automates your sales process
- Full call tracking and custom replay tools
- Provides real-time data to reps
- Offers coaching and training tools
REASONS TO BUY:
- Revenue.io is used by some of the biggest companies in the world, like Autodesk and Hewlett Packard
- The solution is constantly being updated with new features and improvements
REASONS TO AVOID:
- The recorded call quality is not as good as it could be
- Contact, call, and number management can be buggy
» MORE: Top Big Data Tools for Business Intelligence
6. Salesloft – Best Conversation Intelligence Software for All Sales in One Place
PRICING: Request quotes only
Salesloft has been significant in the conversation and sales industry for some time now, and that’s because they’re really good at what they do. Providing a fully-featured and all-in-one solution, Salesloft is perfect for teams of all sizes who are looking to improve their sales performance.
From features that help you automate your sales process to ones that give you the power to coach your reps in real-time, as well as dialer and messenger features, tons of automation features, and analytics and reporting features so you can track your progress, Salesloft is a great solution to consider.
KEY FEATURES:
- Fully-featured and an all-in-one solution
- Automates your sales process
- Coaching and training tools
- Dialer and messenger features
- Analytics and reporting features
REASONS TO BUY:
- Used by companies like Shopify and Falcon.IO
- Some companies have reported sales increases of up to 80%
REASONS TO AVOID:
- Some users have reported that the automation features are not always reliable
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7. Outreach – Best Conversation Intelligence Software for Fast Sales Execution
PRICING: Via request only
Outreach is an executive-leading sales platform that’s designed to help you organize your entire sales efforts. Using state-of-the-art and constantly evolving AI technology, Outreach provides you with the ability to automate your sales tasks so you can focus on what’s important – closing deals.
With features like auto-dialing, email and calendar management, meeting scheduling, and more, Outreach is perfect for sales teams of all sizes who are looking to improve their efficiency and performance. And with integrations into CRMs like Salesforce, HubSpot, and Zoho, you can be sure that your data will always be up-to-date.
KEY FEATURES:
- Uses state-of-the-art AI technology to support your reps and manage data
- Automates sales tasks
- Integrations with popular CRMs
REASONS TO BUY:
- Perfect for sales teams of all sizes
- Integrations with popular CRMs
REASONS TO AVOID:
- Some users have reported that the automation features are not always reliable
- Pricing is only available via request