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A communication platform is a cloud-based platform that enables businesses to integrate communication services such as messaging, voice, and video into their business applications and processes. Customer communication tools are business software systems that allow businesses to manage all incoming and outgoing customer communications in one location. The right communication tools can significantly improve the quality of your internal and external communication. On the other hand, various customer communication platforms can make or break your business, so we’ve compiled a list of the Top 7 Best Customer communication platforms.

Upfront Conclusion

The best customer communication platforms right now is Bitrix24 and Thryv

Top 7 Best Customer Communication Platforms

  1. Bitrix24 – Best Customer Communication Platform For Affordability
  2. The – Best Integrated Customer Communication Platform
  3. HelpDesk – Best Known For Personalised Messages
  4. Pipedrive – Best Customer Communication Platform For Salespeople
  5. OneHash – Known As The Number Fasas Provider
  6. Jobin.cloud – Best known For Versatility
  7. HoneyBook – Best Customer Communication Platform For Small Medium Business

1. Bitrix24 – Best Customer Communication Platform For Affordability.

PRICING:

  • Cloud:
  • Basic: $39 Per Month
  • Standard: $79 Per Month
  • Professional: $159 Per Month
  • On-premise: One-time License
  • Business: $2,990
  • Enterprise: $24,990

Bitrix24 combines CRM, document management, tasking, time management, and project management in a social setting. It includes user profiles, liking, commenting, instant messaging, and sharing of content. It is used by over 5 million businesses in 186 countries. There is no charge for up to 12 users. Bitrix24 is every startup choice.

KEY FEATURES:

  • Activity Dashboard
  • Alerts/ Notifications
  • Event Management
  • Contact database
  • Mobile access
  • Online calendar
  • SMS messaging
  • Third-party integration

REASONS TO BUY:

  • Simple and straightforward to use
  • It applies to any size of business.
  • It has training documentation and online videos.
  • Trial and free plan
  • An easy-to-use interface
  • It has numerous support options.
  • It is accessible via the web, Android, and iOS.
  • It renders support via live chat, email, phone, etc.

REASONS TO AVOID:

  • There is insufficient technical support.
  • Customization and reporting are both horrible.

2. Thryv – Best Integrated Customer Communication Platform

PRICING:

  • Starter Plan: $59 Per Month

Thryv manages everything; small businesses only require a single tool, login, and screen. With amazing features and capabilities that make communicating with your customers easier, faster, and better. It includes a variety of payment options, making it simple to receive payments from various channels without issues. This software manages its contact database and engages your customers and potential customers by analyzing data. The information allows you to understand your customer persona.

KEY FEATURES:

  • API
  • CRM
  • Activity Dashboard
  • Activity Tracking
  • SMS Messaging
  • Social Media Integration
  • Template Management
  • Content Management
  • Third-Party Integrations
  • Interaction Tracking

REASONS TO BUY:

  • Simple to use
  • Functional characteristics
  • Its simple user interface and awesome reminder notifications are social media integration strengths.
  • Several Payment Options

REASONS TO AVOID:

  • It did not allow for large-scale business.
  • There is no free plan or trial period.
  • A visual representation flaw

3. HelpDesk – Best Known For Personalised Messages

PRICING:

  • Monthly: $34 Per Month
  • Annual: $348 Per Month

It can convert a message into manageable tickets to save your support agents time and increase productivity. HelpDesk allows you to centralize all messages and track their status. Assign tickets to specific teams or team members within your organization to ensure a smooth workflow.

KEY FEATURES

  • API
  • Chat and Messaging
  • Activity Dashboard
  • Activity Tracking
  • Social Media Integration
  • Template Management
  • Content Management
  • Third-Party Integrations
  • Interaction Tracking
  • Video support
  • Multi-Channel Communication

REASONS TO BUY:

  • Easy-to-use
  • Features and capabilities abound.
  • Message customization
  • Communication centralized
  • Spam filtering trial
  • Fantastic User Interface
  • Work for any size company
  • It has a smooth integration transition

REASONS TO AVOID:

  • Poor customer service
  • It works solely on the internet.
  • There is no mobile compatibility.

4. Pipedrive – Best Customer Communication Platform For Salespeople

PRICING:

  • Monthly: $39
  • Annually: $390

Pipedrive is a CRM and sales pipeline management software designed for small and medium-sized sales teams. Pipedrive organizes so that you always have a clear picture of your sales and forces you to prioritize the most important deals first. It is compatible with Google Contacts, Google Calendar, and other Google apps and can be accessed from a desktop or mobile device.

KEY FEATURES:

  • Chatbot
  • Live chat
  • Schedule meeting
  • Alerts/Notifications
  • Auto-Responders
  • CRM
  • Call Recording
  • Customizable Branding
  • Email Management
  • Feedback Management

REASONS TO BUY:

  • Free trial
  • Intelligent automation is used.
  • Offline and online instruction
  • It is compatible with the web, iOS, and Android platforms.
  • Option for 24-hour live support

REASONS TO AVOID:

  • Email integration glitch

5. OneHash – Known As The Number Fasas Provider

PRICING:

  • Monthly: $199 for Unlimited User Package

OneHash has a more modern approach to business management. Within a short period, 3000+ companies worldwide trusted us. Thanks to its well-structured and sleek user interface, you can easily communicate with customers, designed to accommodate any business size. It also supports Android, iOS, and the Web to use on your mobile phone.

KEY FEATURES:

  • Alerts/ Notifications
  • Activity Dashboard
  • Reporting & Statistics
  • Reporting/ Analytics
  • API
  • Third-Party Integrations
  • Customizable Reports
  • Document Management

REASONS TO BUY:

  • Updates and configurations are straightforward.
  • Accessibility
  • Reduced costs Lower maintenance costs
  • Scalability
  • Physical data loss is kept to a bare minimum.
  • Applicable to all sizes of businesses.
  • It supports Android, iOS, and Web
  • It has Tutorial videos.
  • Various languages

REASONS TO AVOID:

  • Glitch with mobile devices
  • A bit complex to operate

6. Jobin.cloud – Best known For Versatility

PRICING:

LinkedIn automation:

  • Basic: $11.99
  • Standard: $31.99
  • Professional: $51.99

ATS:

  • Basic: $25.99
  • Standard: $36.99
  • Professional: $48.99

Sourcing and Enrichment:

  • Basic: $25.99
  • Standard: $51.99
  • Professional: $116.99

Jobin.cloud is a SaaS platform that helps businesses find and engage with the right people. It imports full LinkedIn profiles (not just name and role) and has integrated filtering systems beyond what simple boolean filters can do. On several people’s profile repositories, Jobin.cloud also supports Google and Bing x-ray searches. It offers automated sourcing tools embedded in an Applicant Tracking System (ATS) and Customer Relationship Management (CRM) and is tightly integrated with LinkedIn.

KEY FEATURES:

  • API
  • Third-Party Integrations
  • Customizable Branding
  • Activity Dashboard
  • Content Management
  • Reporting/Analytics
  • Reporting & Statistics
  • Customizable Templates

REASONS TO BUY:

  • Simple to use
  • Collaboration in design
  • It is compatible with both the web and the iOS platforms.
  • Comprehensive customer service
  • It provides both online and offline training.
  • Trial period

REASONS TO AVOID:

  • It is not accessible to Android users.
  • Customization options are limited.
  • Inadequate integration with other software

7. HoneyBook – Best Customer Communication Platform For Small Medium Business

Pricing:

  • Monthly: $39
  • Annually: $390

HoneyBook is a CRM solution for small businesses and freelancers hosted in the cloud. Users can use the platform to manage projects, book customers, and send invoices. Payment reminders can be sent automatically based on project payment due dates. It is compatible with third-party applications such as Calendly, QuickBooks, Zapier, Google Calendar, and Gmail.

KEY FEATURES:

  • Reporting & Statistics
  • Activity Dashboard
  • API
  • Third-Party Integrations
  • Reporting/ Analytics
  • Data Import/ Export
  • Alerts/ Notifications
  • Billing & Invoicing

REASONS TO USE:

  • Timeline for Secure Online Payment Functionality
  • Analytics for email leftovers
  • Payment is automatically tracked.

REASONS TO AVOID:

  • It only caters to small businesses.
  • Technical flaws
  • There is no free plan.

References and Links

  • https://www.helpscout.com/blog/customer-communication-tools/
  • https://www.proprofsdesk.com/blog/best-customer-communication-tools/
  • https://www.userlike.com/en/blog/customer-communication-tools
  • https://www.gartner.com/reviews/market/customer-communications-management-software
  • https://www.mytelnet.co.za/communications/communication-platforms/
  • https://www.capterra.com/customer-communications-management-software/
  • https://www.getapp.com/customer-management-software/customer-communications-management/