Maintaining client satisfaction is crucial to the success of any firm. Giving your customers information on how to get the most out of your product or service is a certain method to keep them satisfied. Identifying this knowledge, however, is only half the battle. You’ll need a mechanism to condense the data into a usable format, as well as organize, share, and analyze it once it’s been gathered. Without these steps, your newly acquired information will be useless. Fortunately, there are many knowledge management tools to assist you with these steps.

TOP 8 BEST CUSTOMER KNOWLEDGE MANAGEMENT SOFTWARE

  1. HELPJUICE – Best customer knowledge management software overall
  2. HELP SCOUT – Best customer knowledge management software for startups
  3. DOCUMENT360 – Best customer knowledge management software for creating a self-service portal
  4. ZENDESK – Best customer knowledge management software for enterprise companies
  5. INSIDED – Best customer knowledge management software for building community forums
  6. WIX ANSWERS – Best customer knowledge management software for Wix users
  7. GURU – Best customer knowledge management software for multi-team use
  8. BLOOMFIRE – Best customer knowledge management software for companies that prefer to create video content

1. HELPJUICE – BEST CUSTOMER KNOWLEDGE MANAGEMENT SOFTWARE OVERALL

PRICING: The least paid plan is $120/month

HelpJuice is the best customer knowledge management software overall. It places a strong emphasis on design and collaborative tools. You can customize the typography, layout, and colors to match your brand’s design using their editor. HelpJuice also lets you collaborate on articles with others.

KEY FEATURES:

  • Decision Support
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports

REASONS TO BUY:

  • Rich analytics
  • Centralized Knowledge Repository
  • Simple User Interface
  • Provides a simple and straight to the point help center
  • Role-Based Permissions
  • Multiple languages
  • Fully custom branding

REASONS TO AVOID:

  • The area when forms are uploaded can be improved

2. HELP SCOUT – BEST CUSTOMER KNOWLEDGE MANAGEMENT SOFTWARE FOR STARTUPS

PRICING: The least paid plan is $20/month.

Help Scout is the best customer knowledge management software for startups. It’s a full customer service platform, and Docs, their knowledge base software, is one of the features that makes it special. Docs is a flexible, user-friendly knowledge base software that allows you to generate stunning Using a text editor that supports both WYSIWYG and HTML formatting, you may create knowledge base articles in minutes.

KEY FEATURES:

  • Automated Routing
  • Archiving & Retention
  • Access Controls/Permissions
  • Alerts / Escalation
  • Call Center Management

REASONS TO BUY:

  • integrates with Infusinsoft and Trello
  • Great shared emailing system
  • The interface is great
  • There is a free plan to catch a glimpse of the software
  • Offline/live chat support
  • It’s easy to use

REASONS TO AVOID:

  • There is no chat feature in mobile app

3. DOCUMENT360 – BEST CUSTOMER KNOWLEDGE MANAGEMENT SOFTWARE FOR CREATING A SELF-SERVICE PORTAL.

PRICING: The least paid plan is $99/month

Document360 is the best customer knowledge management software for creating a self-service portal. Document360 could be a reliable alternative if you’re seeking for standalone customer knowledge management software. You can develop both internal and external knowledge bases with their application, which has a user-friendly interface and search features.

KEY FEATURES:

  • Alerts/Notifications
  • Document Storage
  • Access Controls/Permissions
  • Activity Tracking
  • Full Text Search
  • Knowledge Base Management
  • Drag & Drop

REASONS TO BUY:

  • Device adaptability
  • Quick setup
  • Storage
  • Reader feedback
  • Customer support
  • Ease of use

REASONS TO AVOID

  • It does not permit the import of WordPress content

4. ZENDESK – BEST CUSTOMER KNOWLEDGE MANAGEMENT SOFTWARE FOR ENTERPRISE COMPANIES

PRICING: The least paid plan is $49/month

Zendesk is the best customer knowledge management software for enterprise companies. Its knowledge base features a WYSIWYG editor that simplifies article development, as well as the ability to collect client feedback straight from articles. Zendesk also has collaboration tools that allow numerous individuals to work on the same content.

KEY FEATURES:

  • Alerts / Escalation
  • Alerts/Notifications
  • AB Testing
  • Call Monitoring
  • Call Recording
  • API
  • Account Alerts
  • Account Management
  • Call Logging

REASONS TO BUY:

  • History of communication is a great feature
  • Easy to set up automations
  • The reporting dashboard are very detailed
  • Tracking task development is great
  • Provides a number of Customer Support options.
  • It works nicely with a variety of platforms, including WordPress, Jira, and Salesforce.
  • Search filters is great

REASONS TO AVOID:

  • Due to all of the features that they provide, it might become very complex at times.

5. INSIDED – BEST CUSTOMER KNOWLEDGE MANAGEMENT SOFTWARE FOR BUILDING COMMUNITY FORUMS

PRICING: contact for customized pricing

Insided is the best customer knowledge management software for building community forums. It’s a social networking platform that allows your consumers to communicate with one another. Access to that group knowledge can assist your team reduce incoming inquiries while also providing customers with another avenue to contact them with questions. You may also use Insided’s embeddable widget to create a standard knowledge base and provide on-page support.

KEY FEATURES:

  • Health Score
  • Ideation
  • Alerts / Escalation
  • Commenting/Notes
  • Collaboration Tools
  • Group Management
  • Gamification
  • Alerts/Notifications
  • Cataloging/Categorization

REASONS TO BUY:

  • It has a great platform for companies just starting out with forums/communities
  • Customer support is excellent.
  • Moderation workflow is good
  • The software is easy to use for end-users and admins.

REASONS TO AVOID:

  • Analytics are lacking

6. WIX ANSWERS – BEST CUSTOMER KNOWLEDGE MANAGEMENT SOFTWARE FOR WIX USERS

PRICING: The least paid plan is $24/month

Wix Answers is the best customer knowledge management software for Wix users. Wix Answers was created to help and educate small and medium-sized enterprises. You may create help widgets with Wix Answers and insert them anywhere in your product. One intriguing feature is the ability to let clients describe their problems using custom fields and predefined alternatives, which provides support staff with the knowledge they need to respond quickly.

KEY FEATURES:

  • Chat/Messaging
  • Reporting & Statistics
  • Reporting/Analytics
  • Multi-Channel Communication
  • Live Chat
  • API
  • Third Party Integrations
  • Customizable Branding

REASONS TO BUY:

  • Contextual support for anyone, anywhere
  • Scale smoothly and cost effectively
  • One system for all real-time and offline support channels
  • Agent-centric approach
  • 360° view of customers
  • Knowledge managed from one place

REASONS TO AVOID:

  • No automatic acknowledgment of admin response

7. GURU – BEST CUSTOMER KNOWLEDGE MANAGEMENT SOFTWARE FOR MULTI-TEAM USE.

PRICING: Free plan available and the least paid plans is $4/month

Guru is the best customer knowledge management software for multi-team use. You may store anything in Guru, from battle cards for your sales team to product roadmaps for engineers. It also has a browser plugin that makes accessing stored data easier, as well as a Slack integration that delivers real-time notifications to team members when articles they own or follow are updated.

KEY FEATURES:

  • Alerts/Notifications
  • API
  • Collaboration Tools
  • Access Controls/Permissions
  • Third Party Integrations
  • Search/Filter
  • Document Storage
  • Document Management

REASONS TO BUY:

  • End meeting and chat fatigue
  • Onboard your team faster
  • Great user interface
  • Share critical product information.
  • Streamline internal communications.
  • Easy and intuitive to use

REASONS TO AVOID

  • You have to edit already existing cards

8. BLOOMFIRE -BEST CUSTOMER KNOWLEDGE MANAGEMENT SOFTWARE FOR COMPANIES THAT PREFER TO CREATE VIDEO CONTENT.

PRICING: The least paid plan is $25/month

Bloomfire is the best customer knowledge management software for companies that prefer to create video content. Bloomfire is an internal knowledge-sharing platform that helps staff find the information they require quickly. Its AI-powered search engine that can transcribe videos is a standout feature of the software.

KEY FEATURES:

  • Third Party Integrations
  • Collaboration Tools
  • Access Controls/Permissions
  • Search/Filter
  • File Sharing
  • Document Storage
  • Document Management
  • Alerts/Notifications

REASONS TO BUY:

  • Uploading and sharing content is easy You spend less time finding job-related information
  • All of Bloomfire’s material is searchable
  • Its artificial intelligence-powered search engine considers the context in which words appear to deliver the most relevant results
  • Nice user interface

REASONS TO AVOID:

  • Reading tables and embedded documents is tough

References

https://www.cayzu.com/customer-service-software/

https://freshdesk.com/customer-support-software/collaborative-support-software-blog/

https://jobs.lever.co/helpscout

https://www.appvizer.com/collaboration/knowledge-mgt/document360

https://www.cuspera.com/products/helpjuice-x-8129

https://www.insided.com/

https://support.wix.com/en/article/what-is-wix-answers

https://www.softwareadvice.

https://www.getguru.com/com/ca/itsm/zendesk-help-desk-profile/reviews/

https://bloomfire.com/