When starting a business online, there are a lot of things that will need to be taken care of and it will be a stressful time at first. One way to make your new business less stressful is by picking the best e-commerce field service management software for your business. You want to make sure it is easy to set up and get started, and that it keeps everything organized for you. Keep reading below to find some of the best e-commerce field service management software to help you run your business.
Top 6 E-commerce Field Service Management Software:
- Jobber – Best for Customer Experience
- Workiz – Best for Employee Management
- Dynamics 365 Field Service – Best for Online Businesses
- Housecall Pro – Best for Marketing
- Service Fusion – Best for Beginners
- AI Field Managment – Best for Low Startup Cost
1. Jobber – Best for Customer Experience
Pricing: $119 per month
If you want to ensure that your clients have the best experience possible then Jobber is the best e-commerce field service management software for you. Customers can quickly and easily book an appointment, and you will get a notification when they do. You can send quotes back to them, or get it scheduled right away. Jobber also includes a client portal where your clients are able to see appointment details. They offer online payment options and will send your clients reminders when payments are due. Jobber also has an app that allows you to see your schedule and your team’s schedule, view your team’s progress, and so much more. There is another plan that allows for more users, the above price only allows for 7, but it costs a lot more as well.
Key Features:
- Mobile app
- Customer portal
- Online payment
Reasons to Buy:
- Great customer experience
- Makes scheduling easy for the client and you
Reasons to Avoid:
- Have to pay more for a team
2. Workiz – Best for Employee Management
Pricing: $169 per month
Managing employees can be a difficult task, but Workiz tries to make it a little bit easier for you. Scheduling jobs is easy with their drag-and-drop calendar that will also sync with your personal calendar. Assigning jobs to employees and communicating with them is easy with their mobile app. You can also assign jobs based on their location of them and how close your employees are to the job. Workiz has a time tracking feature and job reports to let you easily see how well each of your employees is performing and see how long each job takes them to complete. The price above is for the team plan that allows for 6 users, but there is another plan that allows 15 users and they are willing to work with you if you need an even larger plan than that.
Key Features:
- Job time tracking
- Assign jobs quickly
- Location-based job assignments
Reasons to Buy:
- Easily manage all employees
- Employees reports
- Mobile app
Reasons to Avoid:
- Pay more for more employees
- Work phone numbers are paid separately
3. Dynamics 365 Field Service – Best for Online Businesses
Pricing: $95 per month
If you run a business that is solely online, meaning that you do not have any physical locations, the Dynamics 365 Field Service is the best e-commerce field service management software for you. This platform gives you a bit of everything. It will let your customers schedule the time that works best for them and send them surveys afterward to see how they liked working with your business. The mobile app lets you manage your schedule and take pictures and videos. There is a drag and drop scheduling board, and a map feature to show you which employee is closest to the job. Dynamics 365 also has other programs to assist you and your employees, however, they do cost extra.
Key Features:
- Send customers surveys
- Drag-and-drop scheduling board
Reasons to Buy:
- Everything you need online
- A mobile app that lets you manage everything
Reasons to Avoid:
- Must be tech-savvy
- More programs to help your business cost extra
4. Housecall Pro – Best for Marketing
Pricing: $129 per month
Although Housecall Pro has many features, the one that really sets it apart from other software platforms is the marketing feature that they provide. When you sign up as a provider, ads for your business will show up on google. Customers can click on the ad and book an appointment directly to your Housecall Pro calendar. It is a real-time link so it will only show your available appointments, and customers can do so any time of day. Also, you don’t pay for the ad until a customer has contacted you. Housecall Pro has a lot of payment options as well. You will be able to take payments in person, online, over the phone, and even offer them payment plans.
Key Features:
- Google ads
- Payment options for customers
- Quickly send employees to jobs through the app
Reasons to Buy:
- Get more customers with Google ads
- Flexible payment options
Reasons to Avoid:
- Ads are for local services
- Have to pay more if you have more than 5 employees
5. Service Fusion – Best for Beginners
Pricing: $126 per month
If you are just getting your business started, then Service Fusion is the best e-commerce field service management software for you. This platform makes it so that everything you need to manage your business is all in one place. You can keep track of your customers, set their contact preferences, and more all through Service Fusion. Scheduling is easy with their drag-and-drop calendar, but you can also text your employees about the schedule all through the website. The app makes it easy for your employees to see their jobs on their phones, and you can text them for quick communication.
Key Features:
- Make a customer profile
- Easy to make a schedule
- Can communicate with employees quickly
Reasons to Buy:
- Great for new business owners
- Unlimited users
Reasons to Avoid:
- Have to pay more for even more features
6. AI Field Management – Best for Low Startup Costs
Pricing: $9.99 per person per month
If you only have two or three employees, then you probably are not wanting to spend a ton of money on your field service management platform just yet. AI Field Management is the best e-commerce field service management software if you are wanting to keep your startup costs low. They allow you to use any device as long as it has an internet connection. You are able to share all of the job details with your employees and easily communicate with them. It’s easy to know when the job is complete and to make sure the customer is happy. There are plans that offer more features, but they do cost more money per person per month.
Key Features:
- Share all job details
- Quickly communicate with employees and customers
- Create estimates for customers
Reasons to Buy:
- Works on any device that connects to the internet
- Keeps startup costs low
Reasons to Avoid:
- Pay more for more features
- Each new employee means you pay more per month
References and Links:
- https://techjury.net/best/field-service-management-software/#gref
- https://getjobber.com
- https://www.g2.com/categories/field-service-management
- https://www.workiz.com/features/
- https://dynamics.microsoft.com/en-us/field-service/overview/
- https://www.housecallpro.com/local-services/
- https://www.servicefusion.com/
- https://aifieldmanagement.com/