When companies scale, they need to record data that needs to be accessible to employees and customers. Enterprise knowledge management software is a great way for companies to keep important information stored in one place and distribute information as needed. Enterprise knowledge management software provides a wide range of benefits for many companies. These include easy access to information, easy collaboration with teams, personalized interactions, faster support solutions, better documentation, and so much more. By pooling data in one collective resource, everyone who needs to access information can get it when they need it.

Today, there are many enterprise knowledge management software to choose from with different features and pricing. Here are 4 enterprise knowledge management software available in the market today.

Top 4 Enterprise Knowledge Management Software Available in the Market

  1. Guru – the best enterprise knowledge management software for remote access
  2. Document360 – the best enterprise knowledge management software for growing businesses
  3. ClickUp – the best enterprise knowledge management software with project management features
  4. Nuclino – the best enterprise knowledge management software for a modern and simple way to efficiently collaborate with teams

1. Guru – the best enterprise knowledge management software for remote access

Pricing: Starting at $10 USD per user per month

Always get access to company information at your fingertips with Guru. Guru is a top enterprise knowledge management software that streamlines your company’s business and makes sharing company knowledge easy. Key features include browser extension, scheduled content verification, analytics that automates in-context knowledge, help desk ticketing, and more! Additionally, Guru works well with much of the existing software you are already using and has a top-tier dedicated support team to help you every step. Work better together anywhere and anytime with Guru!

Key Features:

  • Browser extension
  • Slack and Microsoft Teams App
  • Scheduled content verification
  • Advanced permissions
  • Announcements
  • Analytics
  • Duplicate content detection
  • Automated in-context knowledge
  • Smart content suggestions
  • Suggested subject matter experts
  • Help desk ticketing integration

Reasons to Buy:

  • Free starter with limited features
  • Advanced features free to try for 30 days
  • Available demo before purchase
  • Highest customer satisfaction with different levels of service
  • Get every company and department aligned
  • Content support in all languages
  • External knowledge sharing
  • Integrates with most apps
  • Offers special pricing for non-profit organizations
  • Extra users are charged an extra $5 USD per user per month
  • Has existing clients with big brands (Spotify, Chorus, Shopify, etc.)
  • Faster onboarding
  • Streamline internal communications
  • Great user interface

Reasons to Avoid:

  • Data import and export need improvement
  • High admin support to maintain knowledge base
  • Its massive library of tools makes it hard to navigate

2. Document360 – the best enterprise knowledge management software for growing businesses

Pricing: Starting at $99 USD per project per month

Document360 is a great enterprise knowledge management software for businesses that are looking to scale in the near future. With Document360, you can use many knowledge tools to share with your team. These include product help documents, technical documents, online user guides, frequently asked question guides, an internal knowledge base, recycle bin, review reminders, workflow, standard operating procedures, and more! It also integrates well with many popular applications and extensions. Document360 has many features available that you can select by package. You can even try it for a limited time before committing to the right package. And when you are ready to go with Document360, they will be right there, supporting you with any migration requests you need. Definitely check Document360 out if you are a business looking to scale!

Key Features:

  • Public knowledge base with access to articles
  • Document360 domain, custom email domain, custom branding and custom pages
  • Article templates, cookie consent, tag management, and SEO description generator (add-ons)
  • Reader accounts, backup and restore
  • Knowledge base assistant
  • Custom CSS and JavaScript
  • Snippets and variables
  • URL redirection and API Access
  • Notifications smart bars, integrations and extensions
  • Import from Word and export to PDF
  • Home page builder themes
  • Advanced search and analytics
  • Security groups and roles
  • IP restriction and audit logging
  • Ticket deflector and link analyzer

Reasons to Buy:

  • Knowledge base portal for editors and reviewers
  • Knowledge base site for customers and employees
  • Rated #1 knowledge management
  • Customizability
  • Scale customer support without increasing cost
  • Works well with integrations and extensions
  • Don’t worry about migration
  • Received numerous awards and recognition
  • 14-day free trial

Reasons to Avoid:

  • Expensive as you grow
  • Reported to have bugs

3. ClickUp – the best enterprise knowledge management software with project management features

Pricing: Starting at $5 USD per member per month

ClickUp is both project management and enterprise knowledge management software bundled in one easy-to-use platform. It is great for companies that are looking for one software to manage most (if not all) of the necessary operational workflow of the company. ClickUp features include storage, whiteboards, kanban boards, Google SSO, time tracking, 24/7 support, goals, portfolios, and more. It also integrates seamlessly with many applications. By using ClickUp, you can save time and money by keeping all your knowledge and workflows on one platform. Try ClickUp’s free limited to test before committing to anything.

Key Features:

  • Tasks, member plans, teams (user groups), and guests (with permissions)
  • Two-factor authentication and storage
  • Collaborative documents and team sharing with advanced public sharing
  • Email in ClickUp and view forms
  • Kanban boards, dashboards, whiteboards, and Gantt charts
  • Sprint management and native time tracking
  • In-app video recording
  • 24/7 support with real-time chat
  • Goals, portfolios, and resource management
  • Agile reporting
  • Automations and integrations
  • Workload management, timelines, granular time estimates and mind maps
  • Subtasks in multiple lists
  • Custom role creation, custom permissions, and custom capacity in workload
  • Admin training webinar

Reasons to Buy:

  • Save time
  • All-in-one productivity platform
  • Bring ideas to life with whiteboards
  • Get more work done faster wherever you are
  • Built for small and large teams
  • 24/7 real-time support
  • Great user functionality

Reasons to Avoid:

  • Can get overwhelming to learn
  • Avoid if you already have a project management software

4. Nuclino – the best enterprise knowledge management software for a modern and simple way to efficiently collaborate with teams

Pricing: Starting at $7 USD per user per month

Efficiently collaborate with teams in a modern and elegant platform with Nuclino. Nuclino is a great enterprise knowledge management software focused on making it easy to store documents all in one place. Nuclino’s lightweight design makes the platform intuitive, fast, and reliable for all users. Key features include version history, markdown, access rights, real-time collaboration, export features, different viewing features, restrictions, and more! With Nuclino, your team will be excited to make and create beautiful documents.

Key Features:

  • Items usage and fields usage
  • Version history and auto-saving
  • File storage and integrations
  • Real-time collaboration
  • List view, board view and graph view
  • Web, desktop and mobile apps
  • Two-factor authentication
  • Single sign-on and internal links
  • Access and editing restrictions
  • Private and default workspaces
  • Help Center and email support
  • Instant search
  • Keyboard-first design
  • Apps and integrations
  • Images and videos

Reasons to Buy:

  • Available volume discounts for larger teams
  • Yearly subscription discounts
  • Free trial available (no credit card required)
  • Keep your data safe and private
  • Multiple payment options
  • Create modern and beautiful content
  • Collaborate in real-time
  • Visualize work views
  • Organize everything instantly
  • Manage projects and tasks
  • Dark mode available
  • Easy to use
  • Intuitive user platform
  • Relatively affordable

Reasons to Avoid:

  • Limited available widgets
  • No API
  • Limited integrations

References

  • https://www.getguru.com/home
  • https://www.getguru.com/pricing-tiers
  • https://document360.com/pricing/
  • https://document360.com
  • https://clickup.com
  • https://clickup.com/pricing
  • https://www.nuclino.com
  • https://www.nuclino.com/pricing