Advancement in technology has greatly impacted almost every sphere of human life and business-customer interaction isn’t an exception. The interaction between a business and its customer has evolved over the past few years. Businesses are ever ready to adopt new ways to deliver their customers exceptional customer support experience.
Providing excellent customer support is integral for customer satisfaction and the betterment of the business. In today’s life full of hustle, customers require quick and instant replies and solutions to their queries. Live chat software are the best solution in this regard that allows business to engage their customers effectively. On the other hand, individual and personal websites also need live chat software to interact with the audience. Thus, the use of live chat software on your website is absolutely imperative to retain and nurturing a long-lasting relationship with your customers or audiences.
Live chat software are extremely helpful but expensive. However, there is much live chat software that you can use free of cost. In today’s post, we are going to share with you the best free live chat software that you can consider.
1. HubSpot
HubSpot offers a free live chat software that is among the best in the business. HubSpot introduced a free version of live chat software as a part of their free CRM services. It is one of the best choices for newly established and growing businesses because you have to spend big on such tools.
The HubSpot free live chat software offers various features that are impossible for you to get for free. It grants you a complete view of your audience or customers’ communication. It also helps you gain access to the contact property data of all those visitors you chat with. HubSpot also allows you to know the identity of those you chat with and also their history. Moreover, you can spin up tickets, deals, etc. from live chats and it also stores transcripts on the CRM’s contact record.
In a nutshell, HubSpot is a wonderful free live chat tool for you. However, there are a few limitations such as limited targeted capabilities. If you ever wish to get more advanced and modern features, you can buy any of the paid plans and enjoy some pretty as well as robust functions with HubSpot’s automation workflows.
2. LiveAgent
LiveAgent is one of the most reviewed live chat software in the market. It also boasts about offering the fastest live chat widgets. LiveAgent is a complete helpdesk software solution that is packed with remarkable features and developments. It offers an omnichannel universal live chat plugin, real-time live chat, robust customer service portal, built-in call center, and much more. LiveAgent is customizable and also offers language adaptability. Its features enable you to convert your visitors into potential customers in a matter of seconds. LiveAgent also offers Android and iOS mobile apps for on-the-go customer service.
Overall, LiveAgent is among the best free live chat options for you. It introduced the free live chat version as a crucial part of their free helpdesk software. You can enjoy real-time chat with customers, view and manage important customer data, save conversation transcripts in the form of a ticket, free ticket management, knowledge-base functionality, call center, and CRM absolutely free.
3. Tawk.To LiveChat
Tawk.To is one of the best live chat plugins for WordPress that are also popular because of free functionality. That means it is one of the most reliable plugins that are available for free and offers ticketing, live chat, as well as knowledge-based functionalities. You can enjoy real-time monitoring of visitors, automated translations with 27 plus languages, canned responses, customizable chat widgets and landing pages built for chat, and much more.
Once the Tawk.To is implemented, its unique ticketing system, ability to customize greetings, messages based on the location of the customer, and many other high-quality features can mesmerize you. Moreover Tawk. It also gives you the option of hiring a live support agent for just $1 per hour. In a nutshell, Tawk.To is another option for you to provide your customer unique personalized support just for free.
4. Pure Chat
Pure Chat provides the best live chat software for small to mid-sized companies. You can use this remarkable tool to share information with your customers, acquire leads, provide unique support, and much more. Pure Chat also offers a 100% free version that can easily be regarded as the best free live chat software.
Pure Chat’s free live chat version allows you unlimited users/operators and unlimited chats on 3 websites, canned responses, past chat transcripts, etc. The free version also offers various unique features that are impossible to get for free. However, if you want to acquire more advanced features, you can easily upgrade to paid plans to achieve some exceptional features to provide exceptional customer support to your customers.
5. Zoho SalesIQ
Zoho SalesIQ is another one of the best free live chat software to provide the best customer support experience. It is a sub-part of a larger ecosystem of Zoho that comes with everything from CRM to other tools that focus on sales and customer support. It manages, prioritizes, and closes a volume of requests reaching your website through a wide range of channels. Zoho SalesIQ also builds and provides a support knowledge base that helps you in several ways. It is also one of the best solutions because it is a flexible and cloud-based helpdesk tool that enables you to provide exceptional customer support that your customers crave for.
Zoho SalesIQ free live chat software offers automated visitor geolocation, lead generation, customer support team coaching that enable managers to understand their team members’ individual performance. However, in order to get the most out of Zoho SalesIQ, you can sign up for various other programs.
6. Tidio
Tidio is also among the best free live chat software that enables websites and businesses to connect with audiences or customers in real-time. It also comes with an option to create chatbots for automated messaging. You can also enjoy various other top-quality features like canned responses, all-in-one shared inbox, etc.
Tidio offers a free plan with various features that are enough for small and fresh businesses as it allows 3 chat operators and unlimited chat with 100 visitors per month. You can sign up for paid plans later on in your journey when a free plan starts to fall short. Even with the paid plans, Tidio is among the most economical and affordable live chat software available in the market.
7. Smartsupp
Smartsupp is among the best live chat software that offers multichannel management in a single setup. It allows you to connect with your customers and visitors via emails, chats, and Facebook messages from a single unified platform. Smartsupp mobile application is also available to respond to customers on the go. Features like drag and drop file sharing, personalized messages, video recording to record the behavior of your customers, etc. make Smartsupp one of the most enticing software. In a nutshell, Smartsupp is a smart choice for eCommerce businesses because of its unique features. Moreover, it can also integrate with other popular shopping stores.
8. Chatra
Chatra is another top-level live chat software that enables you to automatically initiate a chat with your visitors and it comes with numerous unique features. Chatra offers features like typing indicators and reads receipts that let your visitors know when you are responding. It also comes with other features like screen sharing integration, outgoing webhooks, etc. Although a majority of these features are available in paid plans Chatra’s free version also offers certain unique features. It is one of the best free live chat software for micro and startup businesses.
9. OnWebChat
OnWebChat is another remarkable free live chat software that looks to provide you with unique features that can help you increase your customer satisfaction. Features like file sharing, knowledge base, typing insights, shortcuts, Android app, etc. make OnWebChat one of the best choices for websites looking for free live chat software.
OnWebChat offers features that are not at par with some other top-flight providers but that doesn’t mean your customer support will be affected. Its free plan offers you 100 chats per month, 1-year chat history, visitor monitoring, and much more. These features for free are a good deal to avail and are more than enough for small businesses.
10. JivoChat
JivoChat is another good free live chat software option for startups and small businesses. Its unique features allow you to provide the best customer support to your visitors through various platforms like websites, WhatsApp, Facebook, Telegram, and emails. Other features like color-coded chats, canned responses, proactive chats, and much more are commendable. JivoChat offers a free plan with 5 agents but allows unlimited websites and chats that are enough for fresh and small websites. You can also upgrade your plan with paid plans whenever a free version begins to fall short of your needs.
11. ClickDesk
ClickDesk is another option that can easily makes it a place in the list of the best free live chat software. It offers a video-chat option that isn’t available in any other live chat software. Video-chat functionality enables you to take your customer support to another level through face-to-face support. ClickDesk also integrates well with social media platforms, offers a staggering 99.95% uptime, and various helpdesk options. Its free version comes with numerous top-quality features. However, you need to sign up for paid plans in order to get the most out of this wonderful live chat software.
12. Crisp.Chat
Crisp.Chat comes with shared inbox features to enable you to bring together all your channels. It integrates well with all popular social media platforms like Twitter. You can also avail of remarkable features like chatbots, video previews, file sharing, GIF creation, and much more. The most enticing feature of Crisp.Chat is that it offers a game called CrispyBird that keeps your customers engaged while waiting for your response. Crisp.Chat offers free as well as paid plans. However, its free plan suits personal websites and businesses that require a basic live chat to connect with their customers. Its free plan comes with 2 seats, a team inbox, and mobile apps. Having said that, we can easily consider Crisp.Chat among the best free live chat software currently available in the market.
13. Respond.io
Respond.io is another option currently available that you can look to as a free live chat software. It allows you to communicate with your customers from websites as well as linked social media platforms. Respond.io is unique in the sense that it provides 360 degrees view of your customer base to your customer support agents. You can also gain clear insight into the profile of each customer with the help of features like real-time analytics, contact import, and omnichannel history of the chat.
On top of that, Respond.io incorporates AI features that equip your chatbot with automated replies with “Smart Replies.” Smart replies make communication easier, faster, and they troubleshooting recurring queries based on questions repeated again and again. Respond.io offers free and paid plans but its free plan is enough for smaller websites. Its free version comes with 5 team members, 100 contacts, all channels, and unlimited messages.