To make it as simple as possible, a VoIP service is a phone service delivered over the internet. While it’s more complicated than this, VoIP (voice over internet protocol) is often favored by larger companies for the unique features that phone companies simply can’t provide.

Any VoIP service will deliver the basics, but what makes a successful, and effective VoIP company stand out is its audio clarity, speed, stable connection, and simplicity when making conference calls. 

So, what are the best VoIP services for freelancers? We’ve put together a list of the top VoIP companies so you can get a clearer picture of which is best fit for you. 

Top 5 VoIP Services For Freelancers:

  1. GoTo Connect: Best VoIP service for freelancers overall
  2. RingCentral MVP: Best VoIP service for unified communication between freelancers and their clients
  3. Twilio: Best VoIP service for cost effectiveness
  4. InfoFlo: Best VoIP service that has customer relationship management features
  5. Ring4: Best VoIP services for freelancers using cloud based management

1. GoTo Connect: Best VoIP Service For Freelancers Overall

PRICING:

  • Level 1: $29.95 Per Device (1-4 users)
  • Level 2: $25.95 per device (5-9 users)
  • Level 3: $23.95 per device (10-24 users)
  • Level 4: $21.95 per device (25-49 users)
  • Level 5: $19.95 / per device (50-100 users)

GoTo Connect integrates the effectiveness of Jive’s cloud VoIP phone systems, combined with GoTo Meetings audio and video capabilities to create a powerful, all encompassing solution for freelancers. Users can chat, meet, and work together with both other freelancers, and clients for efficient work flow. 

KEY FEATURES:

  • Audio Calling 
  • Call Routing 
  • Call Screening 
  • Help Desk Support
  • Predictive Dialer
  • Call Center Management 
  • Live Chat
  • Call Conferencing 
  • Call Recording
  • Virtual Extensions 
  • Call Scheduling 
  • Audio and Video Conferencing 
  • Alerts
  • Third Party Integrations
  • Caller ID

REASONS TO BUY:

  • An extensive list of features 
  • Prices are straightforward 
  • Highly rated voice quality 

REASONS TO AVOID:

  • Some users have had issues with billing 
  • Troubleshooting support is limited 
  • Customer service is poorly rated

2. RingCentral MVP: Best VoIP Service For Unified Communication Between Freelancers and Their Clients

PRICING:

  • Essentials: $20.00 / per user / per month
  • Standard: $28.00 / per user / per month
  • Premium: $35.00 / per user / per month
  • Ultimate: $50.00 / per user / per month

RingCentral MVP allows freelancers and business owners alike to make, and take business calls, text messages, and voice messages from anywhere in the world. RingCentral is fit for any size business, as their tiers increase as your business grows. With RingCentral MVP, freelancers have a more unified method of communication with their clients with the ability to work on whatever device they have.

KEY FEATURES:

  • File Sharing 
  • Call Monitoring 
  • Caller ID
  • Multi-User Collaboration 
  • Knowledge Base Management 
  • Multiple Parties 
  • Video Conferencing 
  • Ring Groups 
  • Voicemail Transcription 
  • Role Based Permissions 
  • Collaboration Tools
  • Chat/Messaging 
  • Call Recording, Scheduling, and Tracking

REASONS TO BUY:

  • Easy set-up 
  • Cost efficient 
  • Lots of support for onboarding process
  • GIF and Emoji options to add humor to your work day

REASONS TO AVOID:

  • Learning curve 
  • Video quality isn’t as clear as other companies 
  • Pricier than some competitors

3. Twilio: Best VoIP Service For Cost Effectiveness

PRICING:

  • Voice: $0.0085 / per minute to receive calls, $0.013 / per minute to make calls 
  • Messaging: $0.0075 to send or receive a message
  • Emails: $15.00 / month for 40k emails
  • WhatsApp Business: $0.0042 to send a message
  • Twilio Conversations: $0.05 / per active user / per month
  • Video: $0.0015 / per minute / per user
  • Super SIM: $2/SIM or custom rates for your business traffic

Although Twilio has an unconventional method of pricing, there’s a reason for it. Twilio wants to ensure you’re only paying for what you need. You can select which services you think you’ll need, and build a plan you know you’re getting your money’s worth for. Various communication methods such as WhatsApp Business and Twilio Conversations make this an easy choice for freelancers. 

KEY FEATURES:

  • 2 way messaging 
  • API
  • Notifications 
  • Call Conferencing 
  • Call Monitoring 
  • Call Recording 
  • Call Scripting 
  • Caller ID
  • Data Collection 
  • Device Management 
  • Mass Texting Capabilities 
  • Live Chat 
  • Analytics 
  • Text to Speech 
  • Voice Customization

REASONS TO BUY:

  • Helps companies communicate effectively 
  • Late night customer support 
  • Multiple languages enabled
  • Highly rated customer service 

REASONS TO AVOID:

  • SMS error messages contain limited information 
  • Some customer service reps are unhelpful 

4. InfoFlo: Best VoIP Service That Also Has Customer Relationship Management (CRM) Features

PRICING:

  • $29.99 / per line / unlimited users 

InfoFlo has made a scene in the VoIP world with their simple pricing structure. For $30 a month per line, you have the ability to access all of their premium features, have unlimited users, and free upgrades for life. However, that’s not the only benefit to using InfoFlo. InfoFlo integrates popular CRM features such as data analytics, email tracking, and customer information storage to create an all in one package. 

KEY FEATURES:

  • Calendar Management 
  • Call Recording 
  • Call Scheduling 
  • Call Monitoring 
  • Data Analytics 
  • Client Management 
  • Conflict Resolution 
  • Email Marketing 
  • Document Storage
  • Keyword Tracking 
  • Expense Tracking 
  • HotKeys
  • Sales Pipeline Management 
  • Social Media Integration 

REASONS TO BUY:

  • Easy integration with Outlook 
  • Helps simplify the business process 
  • Helps freelancers connect with clients faster 
  • Has a focus on customer relationships 
  • Has an easy pricing system 

REASONS TO AVOID:

  • Some users are never able to get it up and running 
  • Cannot access documents in InfoFlo to upload online
  • Customer support is minimal 

5. Ring4: Best VoIP Services For Freelancers Using Cloud Based Management

PRICING:

  • Business: $10.00 / per user / per month (billed annually)
  • Individual: $10.00 / per month (billed annually)

Ring4 is one of the easiest cloud based VoIP systems for freelancers to date. Ring4 was created to enable businesses of all sizes to have access to a second phone number. This phone number can be used to both call and text, and allows freelancers to separate their business and personal lives easier. 

KEY FEATURES:

  • Call Conferencing 
  • Call Recording 
  • Call Scheduling 
  • Call Transfer 
  • Call Tracking 
  • Caller ID
  • Customer Contact Management 
  • Predictive Dialer 
  • Live Screen Sharing 
  • Video Conferencing 
  • Virtual Extensions 
  • Voice Mail
  • Spam Blocker

REASONS TO BUY:

  • Communicate with clients in other countries without price hikes 
  • Easy to use on Mac and Apple products 
  • Setup is simple 
  • Links all existing contacts

REASONS TO AVOID:

  • Calls don’t always ring all the way through 
  • Inability to sync multiple iTunes accounts 

Frequently Asked Questions:

What Questions Should I Ask a VoIP Provider?

In order to ensure you’re understanding the full scope of the product, ask the following questions when talking with a VoIP Provider:

  • Is there a contract?
  • What are the hidden taxes and fees?
  • How much does it cost to add a phone line?
  • Do I have to use service specific phones?
  • Would these phones work with any other provider?
  • Can a single user have 2 phones?
  • Do you have data centers in geographically distributed areas?
  • Do you have a mobile VoIP product?
  • Can I see a history of your network alerts?
  • What is your customer support like?

Does Using a VoIP System Require a Special Kind Of Phone?

The one benefit of using a VoIP system is that most do not require any special type of phone. When VoIPs were first created there were system specific phones, however with the evolution of technology you can even use your personal phone to make VoIP calls.