In this era, businesses are growing faster using online and cost-effective software. They don’t need to oblation their functionality. Because they separate their projects into parts or tasks and assign them to employees to do the work efficiently and quickly, these tools also support live chats. Companies can respond to customer questions quickly.

What is Freshchat?

Freshchat (Freshdesk) is modern messaging software that offers a customer engagement team to link with customers through social media, website, and mobile. It helps companies and their members to focus on context-driven, regular, and stable messaging experiences with unique features, including in-app campaigns, triggered messages, intelligent message routing, contextual information, and a sales bot.

Best Alternatives to Freshchat

Freshchat is an incredible customer support tool made for e-commerce. It helps users connect and communicate with customers on other platforms or apps. Many companies find it challenging to use and have got not many advantages from this software. Freshchat also has alternatives to it. So, a few of them are as under:

  1. Zendesk
  2. LiveAgent
  3. Webex
  4. Slack

1. Zendesk – Best alternative to Freshchat

Pricing: $19 per month

Zendesk is a CRM company that offers customer support software to businesses. Zendesk offers unlimited and unique features, integrate with all apps, and is ideal for all sizes of business. It helps companies develop an effortless communication platform for new and current clients. It also gives live chat features that are suitable for small companies. It offers data-driven and scalable abilities that are flexible for fast-growing businesses.

You can offer to gather leads and customer assistance by using this software. You can link to your customers and start communication wherever they are on the platform. It uses chat triggers that offer limited responses and actions. It provides employees with file and photo sharing features for better engagement with site visitors and clients.

This tool has expanded agent productivity and customer satisfaction. It features pre-defined ticket responses, web widgets, and customer history to better customer interaction in a single, dynamic platform. It also gives results fast and quickly. You can also manage conversations with ease across all channels. So, that’s the best customer service software on the market.

Features:

  • It allows businesses to start a conversation even if there is no user.
  • It assures that all users are receiving attention and action through automated chat.
  • It offers a simplified design of a dashboard that collects and sorts messages and questions, whether it’s a chat, social media, or email.
  • You can analyze a complete list of visitors on your site with all products, pages, and items.
  • It also helps you to organize more target markets.
  • Small businesses can create protocol and chat frameworks through data analytics according to their customer’s needs.
  • It also tracks items and services examined by the site visitors and tracks the customer activities.
  • It retains and exploits data while contacting prospective customers.

Pros:

  • User-friendly to use and easy to manage tasks
  • Interface make it easy to get ticket handled
  • Best customer service
  • Integration with big social media platforms
  • Helps to stay organized with the tickets
  • Potent CRM tool
  • Fantastic venue for email support
  • Easily integrate a lot of platforms

Cons:

  • Sometimes views do not need auto-refresh
  • No nested tags

» MORE: Leading Alternatives and Competitors of Zendesk

2. LiveAgent – Best helpdesk service software

Pricing: $15 per month (Free plan available)

LiveAgent is cloud-based helpdesk software that offers excellent customer support. It provides unlimited features enabling you to connect every channel input such as tweets, live chat, Facebook, etc. It offers unique helpdesk features, including Ticket routing, Macros, Facebook and Twitter integration, Email piping, Tags, Rules, Voice integration, Call recording, Email templates, Automation, Priorities, and Predefined messages, Chat invitation, website monitoring, etc.

It is a prominent provider of supporting desk software and live chat. It is an all-in-one platform that offers a desk system. It also integrates other apps such as WordPress. It also cooperates with email marketing providers and other CRMs. You can also install it on your server. It is available in 43 languages and has SaaS and self-hosting license.

It provides a team of agents that is available 24/7 to help the customers as it is a self-hosted license, so it is free one time. It offers a high level of privacy and security to your sites. It integrates all channels in one place neatly. It links unlimited brands into one software without any cost. You can increase your customer satisfaction and community.

Features:

  • It features issue tracking to update, view, and search for problems and bugs on the site.
  • LiveAgent also converts issues into applicable support tickets.
  • The service desk feature enables users to access their tickets to track progress and examine the updates.
  • It helps you manage live chats and provide you with a quick solution for the ticket submission system.
  • The track management feature tracks service calls in the system.
  • It features content management to manage all articles and notes.
  • The reporting and analytics feature tracks customer support and measures them.
  • The dashboard of LiveAgent enables you to track service activity at the current time.
  • It also automatically assigns tickets to available employees by using the ticket auto-assign feature.
  • You can also create your custom form or templates to deal with issues.

Pros:

  • A powerful, elegant, and a pretty complete helpdesk solution
  • CS is super responsive and helpful
  • Offer powerful premium features
  • Easy to set up and value cost
  • Ease of use for beginners
  • Great customer service
  • Manage tickets and live interactions
  • Social media integration

Cons:

  • The mobile app is not functional
  • Interface should improve

>>More: ThousandEyes Alternatives & Competitors | Airtable Alternatives & Competitors | WSR (Weekly Status Report) – Reporting Alternatives | CrashPlan Alternatives & Competitors

3. Webex – One app for everything

Pricing: $13.50 per month (Free plan available)

Webex is a video conferencing software made for all sizes of businesses with scalable pricing and features. It offers all video calling features and tools. It gives an inclusive experience to managing calls, meetings, and messages. It makes sessions more engaging and interactive by reducing background noise and increasing voice enhancement. It allows the users animated emojis and gesture recognition to share their reactions while chatting.

It also improves your user engagement with high-level dynamic polling. You can organize the custom layout to focus on the content. It enables features that make the meeting more productive with highlights, notes, and transcriptions. It manages your work balance with personal insights. It also monitors professional relationships through several insights.

It can be adaptable for any workstyle or device and chosen according to your perceptions and deals. It provides the same experience for all except communication, geography, and language. It also secures your site no matter where you are. You can defend against errors and make your site more private and threat-free. So, it is one of the most robust videos calling software on the market.

Features:

  • The Call me feature lets users join the call section on their phones, whether video or audio.
  • It also features a meeting recording that records the call. It is beneficial for those who could not attend the meeting.
  • The polling feature allows employees to make polls and ask questions while meeting the participants.
  • The whiteboard feature allows you to cooperate with meeting participants by drawing and commenting on documents, blank sheets, and images.
  • You can search a text for a specific keyword during the meeting using the transcription function. Also, this feature is available in English only.

Pros:

  • Easy to share content and presentations
  • A very stable platform and video quality
  • Easy interface and good with some integrations
  • Good mobile app
  • Help you to engage with your audience
  • Good functionality and pretty intuitive to use
  • Exchange information and video clarity are good
  • Excellent web conferencing software

Cons:

  • High price
  • Take much time to load

» MORE: Top SaaS Helpdesk Program

4. Slack – Best for team communication and workflows

Pricing: $8 per month

Slack is a workplace communication software that links users with people and tools without worrying about distance. It offers teams to work together in different channels established by office location, department, and project. Users can easily follow important topics with this tool. The marketers can see the design of their projects because public channels are open.

The sellers can also see their products on the team’s roadmap. Also, the new users can quickly speed up their performance instead of getting an empty mailbox. It connects businesses to the services and tools that they already have. Also, it centralizes the data, notifications, and files from different software. So, you don’t need to search through emails for follow-up. You can switch between dashboards and tabs or use several tools with their login.

It helps you make decisions quickly by offering information and context to teams. It automatically index and achieve the shared items so that users can easily create comprehensive knowledge without effort. It also makes searching easy for the users and results according to their needs.

Features:

  • Employees can send messages to each other and create group chats or channels for their needs.
  • It also shares channel functionality, allowing firms to cooperate with the slack channel.
  • It features threads that show the list of messages and reply directly to important messages.
  • It also offers voice and video calls with a slack workspace.
  • You can quickly enable other slack functions by using the command feature.
  • It features an advanced search for relevant information.

Pros:

  • Innovative interface and easy to use features
  • Easy to set up and offers abundant opportunities for integrations
  • Project-friendly
  • Sharing of files and easy display
  • Save time and effort
  • Robust functionality and intuitive threading
  • Effortless onboarding and great pricing plans

Cons:

  • Contact tab design should be improved
  • Sometimes does not sync directly

» MORE: Slack Alternatives

FAQs

What other apps integrate with slacks?

It has a robust and efficient ecosystem of integration of over 2000 apps. Some of the popular apps that integrate include Mailchimp, Zoom, Google hangouts, Salesforce, and Webex.

Does LiveAgent offer an API?

Yes, API is available with LiveAgent.

Who are the typical users of Webex?

Non-profits, Large enterprises, Small and mid-size businesses, Freelancers, and Public administrations are the users of Webex.

» MORE: What Is The Better Option for You, Monday.com or Slack?

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