The top help desk software and ticketing solutions make managing customer and employee support requests simple and straightforward. This is especially significant now that help desk software has become an essential component of modern business platforms, not least because it can be integrated with CRM software to boost productivity.

Automation holds the key to effectiveness, especially when dealing with high-volume interactions. In the end, your company’s requirements will be unique, but features, volume handling, integration choices, and, of course, the cost will almost certainly be among them.

Top 6 Best Help Desk Software with Asset Management

  1. LiveChat
  2. RingCentral
  3. Fresh Desk
  4. Live Agent
  5. Zendesk
  6. Solar winds

1. LiveChat:

LiveChat is a customer support platform that satisfies your customers while also increasing your revenue. With LiveChat, you can help customers on the go and provide a great customer experience at all times. Never let another opportunity to engage with customers pass you by! The LiveChat mobile app is always with you and works flawlessly even if your internet connection is slow.

PRICING:

  • Price list: (all prices in USD) Monthly cost (billed annually) .

KEY FEATURES:

  • Live chat more than pays for itself when you consider the time spent on phone assistance and the costs of having a toll-free number.
  • Live Chat Options Use REVE Chat’s sophisticated features to provide real-time engagement and messaging.
  • The advantages of live chat software are numerous and far-reaching, and we couldn’t possibly describe them all in a single blog post.
  • The most basic feature of the LiveChat software is chatting between agents and customers.

REASONS TO BUY:

  • Most businesses are interested to spend in live chat software because it helps them grow sales. It also gives you a competitive advantage, solves client problems, and broadens your market reach.
  • All of these benefits would be hard to achieve without the following capabilities in live chat software. Increase revenue with proactive live chat.
  • Live chatting will improve your client service while also increasing your sales.

REASONS TO AVOID:

  • Live chat has a lot of potentials, but your execution of it must be actually excellent.
  • Managing tasks in LiveChat is a bit difficult, and it takes time.

2. RingCentral:

RingCentral, Inc. is a public company’s American supplier of cloud-based business connectivity and teamwork products and services.

PRICING:

  • $49/monthly per concurrent endpoint for a RingCentral Room Connector license

KEY FEATURES:

  • Quickly identify consumer trends, challenges, and changes by listening to customer interactions for important words and phrases.
  • Tools for coaching and learning Schedule, deliver, and track coaching, with individual quality monitoring evaluation ratings and KPIs incorporated. There are two ways to listen.

REASONS TO BUY:

  • RingCentral Inc. has a market cap of $9.41 billion, which is the key reason to buy.

REASONS TO AVOID:

  • Why Valuation measures indicate that RingCentral, Inc. could be overvalued. It has a Value Score of F, indicating that value investors should avoid it.
  • RNG’s financial health and future growth potential
  • Ring central, like the most commonly used help desk software, is tough to use at first.

3. Fresh Desk:

Fresh Desk is a non-linear and non-customer service solution that allows you to provide support to customers across many channels (Phone, email, chat, social, forums, and more) Fresh Desk, which has over 100,000 users, helps businesses stay on top of consumer demands and integrates with all Google GSuite Apps.

Freshdesk is a cloud-based customer service solution that helps you streamline your customer service and ensure that your clients get the help they need. Freshdesk agents can use the Freshdesk connection to monitor tickets and contacts.

PRICING:

  • $18 per agent each month, billed monthly to begin trial

KEY FEATURES:

  • The built-in features of Freshdesk for automating repetitive helpdesk operations.
  • Investigate automation.
  • Ticket distribution Agents and groups can be assigned tickets automatically based on keywords, requester, or properties.
  • Ticketing with intelligence Agents should be assigned tickets based on their current workload, expertise, or the round-robin technique.

REASONS TO BUY:

  • Even on the free model with restricted features, this was a fantastic tool that got us things done quickly and didn’t require a rocket scientist to explain.
  • In a nutshell, Freshdesk is an on-demand omnichannel customer service solution that not only streamlines your help desk operations but also automates repetitive work and allows for broad team collaboration. But make no mistake. Freshdesk isn’t designed to be implemented like Freshservice, despite the fact that it’s AI-driven and could be used to administer IT customer assistance.

REASONS TO AVOID:

  • Why Freshdesk’s inconsistency can taint your brand. Your customers and support staff rely on your software to do its job.
  • As a result, if it isn’t reliable, it might cost you both time and money. Customers and agents are unhappy as a result of dropped chats and calls.

4. Live Agent:

LiveAgent was the first platform to enable live chat and help desk capabilities, and it was launched in 2006. LiveAgent, which serves over 150 million customers and 40,000 enterprises globally, is the best-rated and most reviewed help desk solution on the market as of 2021. Customers who are happy are the best customers.

PRICING

  • Paid plans start at $15 per month and go up from there.

KEY FEATURES:

  • Use our beautiful live chat widget to increase interaction and make purchasing simple.
  • A sneak peek at an incoming message CRM built-in
  • When you first start working with it, it’s easy to get used to.
  • Automatic chat routing Call center Cloud phone support for modern enterprises It’s one of the most basic tools in the market, but only the most experienced can make use of it.

REASONS TO BUY:

  • LiveAgent is a wonderful solution for any fast-paced internet business because it’s dependable, affordable, and easy to use.

REASONS TO AVOID:

  • It’s more difficult to utilize.
  • It is only experienced persons who can adapt to it.
  • Requires a good understanding of how to use help desk tasking.
  • It’s a bit of a challenge to work in this environment.

5. Zendesk:

Zendesk is a multi-award-winning client service software that is used by over 200K people. Text, mobile, phone, email, live chat, and online networks can all be used to make customer satisfied.

PRICING:

  • Plans start at $19 per month.

KEY FEATURES:

  • Zendesk is clever software that, with its auto-developing capacity, assists you in completing your responsibilities
  • It is simple to use and offers a variety of settings.

REASONS TO BUY:

  • The Zendesk Suite is the quickest and most cost-effective method to get your team up and operating with all of it they need to provide seamless support across channels.

REASONS TO AVOID:

  • Difficulty in using and accomplishing work competence is a reason to avoid it.
  • In comparison to other help desk software, the user interface is slower.

6. Solar winds:

SolarWinds is the market leader in IT operations management year after year. Since 2017, IDC has ranked SolarWinds #1 in the world for Network Management Software.

PRICING:

It is not for free.

KEY FEATURES:

  • In under 15 minutes, automate network configuration procedures. There are 130 vendors and 220 different device types. For network engineers, constructed by network engineers.

REASONS TO BUY:

  • The SolarWinds Orion network monitoring and evaluation software was hacked last year, and it’s still one of the hottest topics of discussion.

REASONS TO AVOID:

  • It’s difficult to make it helpful.
  • The major reason to avoid it is that the free trial period expires after thirty days, leaving you with no choice but to hand over all the tool

References and Links:

  • https://www.helpscout.com/helpu/choosing-help-desk-software/
  • https://www.g2.com/categories/service-desk