If you are running a business, then you know that customer support is essential. You also know that it can be a lot of work! That’s where helpdesk ticketing system software comes in. This software makes managing customer support easier than ever before. In this guide, we will discuss the best helpdesk ticketing system software on the market today, helping you to figure out how to provide the best experience to your customers. Let’s get started!

Top 7 Best Helpdesk Ticketing System Software

  1. ZenDesk – Best Helpdesk Ticketing System Software for a Complete Experience
  2. Front – Best Helpdesk Ticketing System Software for Teams
  3. FreshDesk – Best Helpdesk Ticketing System Software for Small Businesses
  4. HubSpot Service Hub – Best Helpdesk Ticketing System Software for Enterprises
  5. Jira – Best Helpdesk Ticketing System Software for an Intuitive Service Desk
  6. SupportBee – Best Helpdesk Ticketing System Software for Award-Winning Service
  7. LiveAgent – Best Helpdesk Ticketing System Software for Simple Customer Service

1. ZenDesk – Best Helpdesk Ticketing System Software for a Complete Experience

PRICING: £39 per month up to £79

ZenDesk is an excellent helpdesk ticketing system software for businesses of all sizes. It offers a complete experience, with features like a knowledge base, community forums, and live chat. It also integrates with popular applications like Salesforce, Google Apps, and Zendesk Talk.

You’ll also have access to features like the industry-leading interface, full email, SMS, voice and live chat support, AI-powered answers to save you time, and over 1,000+ possible integrations.

All in all, ZenDesk is an excellent choice for businesses that want a complete helpdesk ticketing system software solution.

KEY FEATURES:

  • Manage your messages on desktop, social media, and mobile devices
  • Over 1,000+ integrations to help customise your experience
  • Online support from the ZenDesk team when needed

REASONS TO BUY:

  • Effortless to set up workflows and automation
  • Three tiers to help you scale easily as you grow your business
  • Reporting and analytic tools to help you improve your customer relations

REASONS TO AVOID:

  • No user or team ranking abilities
  • A lack of training materials

2. Front – Best Helpdesk Ticketing System Software for Teams

PRICING: Start at £19 per month up to £99

Front is a great helpdesk ticketing system software for teams. It offers features like shared inboxes, team collaboration, and a customer-facing help centre. It also integrates with popular applications like Google Apps, Slack, and Mailchimp.

You’ll have access to features like a shared inbox, email and live chat support, team collaboration, a customer-facing help centre, and over 500+ integrations.

All in all, Front is a great choice for businesses that want a complete helpdesk ticketing system software solution.

KEY FEATURES:

  • Shared inboxes to help teams stay organised
  • Email and live chat support
  • Team collaboration features
  • Over 500+ integrations to help customise your experience

REASONS TO BUY:

  • Connect with website, social media chats, and other platforms
  • The support team is world-class and offers a great service
  • Offers tons of organisational features

REASONS TO AVOID:

  • Integrations can be buggy
  • Can be subject to outages

3. FreshDesk – Best Helpdesk Ticketing System Software for Small Businesses

PRICING: Free plan then prices start at £12 per month per agent

FreshDesk is a great helpdesk ticketing system software for small businesses. It offers a knowledge base, community forums, and live chat features. It also integrates with popular applications like Google Apps, Zendesk Talk, and FreshBooks.

You’ll have access to features like the industry-leading interface, full email and live chat support, a knowledge base, community forums, and over 100+ integrations.

All in all, FreshDesk is a great choice for businesses that want a complete helpdesk ticketing system software solution.

KEY FEATURES:

  • A knowledge base to help you find answers quickly
  • Community forums to get advice from other users
  • Live chat support

REASONS TO BUY:

  • A free plan is available for small businesses
  • The interface is user-friendly and easy to navigate
  • Offers a wide range of features for small businesses

REASONS TO AVOID:

  • No phone support available
  • Mobile application is very limited

4. HubSpot Service Hub – Best Helpdesk Ticketing System Software for Enterprises

PRICING: Free trial available, then £38 per month up to £990

HubSpot Service Hub is a great helpdesk ticketing system software for enterprises. It offers features like a knowledge base, community forums, live chat, and a customer-facing help centre. It also integrates with popular applications like Salesforce, Slack, Google Apps, and Zendesk Talk.

You’ll be able to organise all your support channels through shared inboxes, available through mobile and desktop applications, as well as a ton of leading tools like basic reply boys, ticket automation, pipeline control, email tracking, and a range of support options to ensure you’re always able to serve your customers.

KEY FEATURES:

  • Shared inboxes to help teams stay organised
  • A knowledge base to help you find answers quickly
  • Community forums to get advice from other users
  • Live chat support

REASONS TO BUY:

  • A ton of reporting features to help ensure you’re providing a good service
  • The interface is user-friendly and easy to navigate
  • Can remove Hubspot branding so you can provide client services
  • Many automation features

REASONS TO AVOID:

  • Far more expensive than other options on the market
  • Can be difficult to learn for those new to customer service software

5. Jira – Best Helpdesk Ticketing System Software for an Intuitive Service Desk

PRICING: Free plan for ten users, then £6 per user per month

Jira is one of those platforms that are great for just about everything. It’s simple to use and offers a wide range of features, making it a great choice for businesses that want an intuitive helpdesk ticketing system software solution.

Jira offers features like shared inboxes, live chat support, team collaboration, a customer-facing help centre, and over 500+ integrations. It also integrates with popular applications like Google Apps, Salesforce, and Zendesk Talk.

KEY FEATURES:

  • A wide range of features for businesses of all sizes
  • Offers a free plan for small businesses
  • Can be used to organise all your support channels

REASONS TO BUY:

  • Jira is simple to use and offers a wide range of features
  • It integrates with popular applications like Google Apps, Salesforce, and Zendesk Talk

REASONS TO AVOID:

  • No phone support available
  • The mobile application is very limited in terms of features

6. SupportBee – Best Helpdesk Ticketing System Software for Award-Winning Service

PRICING: £13 per user per month, or £17 for enterprise packages

SupportBee is an award-winning helpdesk ticketing system software that offers features like shared inboxes, live chat support, team collaboration, customer-facing help centre, and over 100+ integrations. It also integrates with popular applications like Google Apps, Salesforce, and Zendesk Talk.

SupportBee prioritises dedicated features like shared inboxes that allow you to manage all your support channels in one place. You can also access software to help you create knowledge bases for your business and create customer portals to give your clients and users the best experience possible.

KEY FEATURES:

  • Shared inboxes to help teams stay organised
  • Allows you to create extensive, professional knowledge bases for your business
  • Live chat support for you to stay productive

REASONS TO BUY:

  • Affordable pricing for small and large businesses alike
  • Comes with a 14-day free trial so you can experiment as you please
  • Provides access to a complete customer management suite
  • A two-step authentication protects everything

REASONS TO AVOID:

  • The interface isn’t the cleanest or most intuitive
  • No long messaging threads can make some chats look messy

7. LiveAgent – Best Helpdesk Ticketing System Software for Simple Customer Service

PRICING: Four tiers with prices starting at £15 per month

If you’ve ever received help from a website or online business, the chances are you’ve already used the LiveAgent service. This is because they are the most used service when it comes to having your own help desk and is currently used by over 150 million users across 40,000 worldwide businesses.

LiveAgent is a great choice for those who want a simple and effective customer service solution. The software offers features like shared inboxes, live chat support, team collaboration, customer-facing help centre, and over 30+ integrations.

KEY FEATURES:

  • A wide range of features to suit businesses of all sizes
  • Everything is white label, so you can brand your own way
  • Advanced reporting to help you grow and offer the best services
  • Unlimited email addresses, even on basic plan
  • Unlimited ticket history stored

REASONS TO BUY:

  • LiveAgent is used by over 150 million users worldwide
  • The software is incredibly easy to use and navigate, even for new users
  • One of the highest award-winning helpdesk services in the world

REASONS TO AVOID:

  • The mobile app is very limited in terms of functionality
  • Could support more integrations