RELATED: Doctors Project Management Software | Software Companies Project Management Software | Project Management Platforms For Game Development

Using instant messaging platforms for business engagement in this era is indispensable. You can always be assured of keeping a track record of business data, eradicating communication barriers, and round-the-clock real-time digital conversation. To find a useful purpose for using an instant messaging program for efficient business involvement, we may need to engage in several software experiments to decipher and find answers to the question; “Which instant messaging software is best for your business?” However, concerning furnishing the bleakly bothering quest, I have compiled a list of 7 top-ranking and business-oriented Instant messaging software programs to enable you to capture every glimpse of business methodological technology unique to each piece of software on the list. Moreover, therein is a detailed clue for optional choice of usage for each pieces of instant messaging software.

Upfront Conclusion

The best instant messaging software right now is Whatsapp and Telegram

Top 7 Best Instant Messaging Software

  1. WhatsApp – Best instant messaging software for e-commerce.
  2. Telegram – Best instant messaging software for privacy and security.
  3. Viber – Best instant messaging software for promotional campaigns.
  4. Wechat – Best instant messaging software for mobile payment and promotional updates.
  5. Slack– Best instant messaging software for team collaboration.
  6. Skype – Best instant messaging for videoconferencing.
  7. Microsoft-Teams – Best instant messaging software for pproject organization and team collaboration.s

1. WhatsApp – Best instant messaging software for e-commerce & Customer relation.

Best Instant Messaging Software

Pricing – Free of charge

OVERVIEW: The e-commerce-oriented experience rendered by WhatsApp (Business) sets it uniquely apart to be the best choice of option over other Instant messaging software programs. With WhatsApp (Business), customers can view your business profile to find a scrollable space where your products will be displayed in a catalog box, refer negotiations directly to your DM, and then make business deals to refer orders to customers. Moreover, WhatsApp has active users of over 2 billion people. Implies that; People who are your potential customers are considerably more active on WhatsApp when compared to other online instant messaging platforms. Hence, if your business seeks more customers for efficient interaction, WhatsApp is a viable option. 

NOTABLE FEATURES:

  • Status Update upload
  • User Encryption 
  • Customer support
  • Group chatting
  • Product catalog creation
  • Label search tool
  • Broadcast tool

REASONS TO USE:

  • Offers Human relational feature methodology.
  • Automated and quick reply messages. 
  • Social handles directory to your WhatsApp-Business platform.
  • Brand resembling profile setup.

REASONS TO AVOID:

  • The company’s interaction with Facebook may compromise its users’ privacy.
  • Access to customers requires that you have their valid and registered WhatsApp number saved on your device.

2. Telegram- Best instant software for privacy and security.

Best Instant Messaging Software

Pricing -Free of charge

OVERVIEW: Telegram is unique because it employs end-to-end encryption. Its privacy and encryption stop those outside a two-way conversation, be it government officials, hackers, or a third party, from seeing what has been sent in a closed conversation. 

NOTABLE FEATURES:

  • Multiple users
  • Broadcasting Tool
  • Secret chatting
  • Multiple content sharing
  • Bot Optimization
  • Open source API.
  • Videoconferencing

REASONS TO USE:

  • Real-time conversation for larger groups with up to 100,000 users.
  • Free and available on all platforms
  • Enhanced privacy and encryption.
  • Saves messages on a secure server.
  • Sends large file size, about 1.5GB in size.

REASONS TO AVOID:

  • Allows conspiracy theorists
  • Doesn’t render individual read receipt in group chats.

3. VIBER – Best instant messaging software for a promotional campaign.

Best Instant Messaging Software

Pricing – Free of cost

OVERVIEW:

Viber has various features that attract and retain users, including authentic chatrooms, calls, and video calls, interaction encryption algorithms, increased levels of privacy and protection, options to customize chats, communities with an infinite number of respondents, and a diverse range of team administrator options. Viber’s standards aren’t set in stone; they’re wide open.

You can always expect decent contact with Viber, regardless of where your clients or coworkers are. You can rest assured that everyone with whom you must connect will be able to use it.

KEY FEATURES:

  • Batch communication
  • Feedback management
  • Video support
  • Interactive content

REASONS TO USE:

  • Runs promotion campaigns through digital interactions.
  • Provides application programming interface(API)
  • Integrates with Google drive for authenticity.
  • Makes international calls at a fraction cost.
  • Crystal clear voice and video without dropouts.

REASONS TO AVOID:

  • Can’t block harassment from unwanted persons.
  • It cannot be easy to use for teams.
  • Only useful for one-to-one conversations.

4. WeChat – Best instant messaging software for digital marketing.

Best Instant Messaging Software

OVERVIEW: 

WeChat allows businesses with service accounts to create mobile stores within the app. Users can easily shop on WeChat and pay because their accounts are linked to their banks.

WeChat is a sophisticated, cutting-edge tool that requires in-depth knowledge to conduct efficient marketing campaigns. Brands and enterprises will generate leads digitally if they create a significant e-reputation and presence on WeChat. 

KEY FEATURES:

  • Specific real-time location
  • QR codes
  • Professionals usage
  • News and promotional updates.
  • Order creation

REASONS TO USE:

  • 32% operational cost reduction for official accounts.
  • Creation of official account to customize brand.
  • Allows users to shop and make E-payments using virtual credit.
  • Provides application programming interface(API)

REASONS TO AVOID:

  • Users are confined mainly to China and US.
  • Data consumption.
  • Dominated by women.

5. SLACK- Best instant messaging software for team collaboration.

Best Instant Messaging Software

Pricing – $12.50 monthly plan.

OVERVIEW:

You’ve probably heard of Slack unless you’ve lived under a rock. Slack is ideal for companies that use remote teams, perhaps because you work at home, in an office or in a different region from the rest of the world. Slack is a great tool for businesses looking for good team collaboration.

For effective communication, Slack has become a standard across many workplaces. The team may communicate in real-time without needing to depend for even an e-mail to be sent or answered.

KEY FEATURES:

  • Customizable
  • Encrypted chat
  • Third-party integration
  • File synchronization
  • Edit others’ screen

REASONS TO USE:

  • Desktop screen Sharing to allow others to see what you are working on.
  • Easy file sharing, including audio and videos.

REASONS TO AVOID:

  • ​It’s easy for information to become confused or disorganized.

6. SKYPE – Best instant messaging software for videoconferencing.

Best Instant Messaging Software

Pricing– $2.99 Monthly subscription

OVERVIEW: For businesses looking for better virtual engagement, skype is an option for you. Crystal clear video and web conferencing are all possible with Skype for business. 

You can schedule your online meeting ahead of time or host it live. 

An online meeting with up to 250 individuals using Skype is worth it!

KEY FEATURES:

  • screen sharing option.
  • Wireless hotspot network access
  • Chat history

REASONS TO USE:

  • It integrates seamlessly with other communication channels for efficient networking.
  • Available from anywhere with any mobile device.
  • Supports application programming interface(API)

REASONS TO AVOID:

  • A choppy video stream on dropped connection.
  • Cyber-bullying 
  • Background noising
  • Communication interception.

7. MicrosoftTeams – Best instant messaging software for project organization and team collaboration.

Best Instant Messaging Software

Pricing – $6 annual plan.

OVERVIEW: Microsoft Team puts together many other tools needed for team management. You can always customize digital experiences and monitor your business activities.  Microsoft team replaces jaunty software services with one app having six tools and nine services.Whether fixing an online forum or assigning a task, any action is just a few clicks away. 

KEY FEATURES

  • Highly intuitive
  • Integrates with Microsoft office
  • Third-party app integration
  • Customizable.
  • Video conferencing

REASONS TO USE:

  • Automatically included with Office 356 business accounts.
  • All-in-one Microsoft office workspace implementation

REASONS TO AVOID:

  • The way files are stored in this application can be confusing.

It’s easier to unleash your business adventure glued to a mobile screen without engaging in casual conversations or natural service distribution. Instant messaging helps give you a mental break from your enterprise workload and unreasonable expenses. The piled-up list of instant messaging programs should spotlight having a quantum leap in your business. However, if you consider one with greater value concerning your unique enterprise.

References And Links:

  • https://www.greengeeks.com/blog/
  • https://www.thebalancesmb.com/
  • https://versus.com/en/telegram-messenger
  • https://www.getapp.com/customer-management-software/a/viber/
  • https://brandongaille.com/
  • https://vacationtracker.io/blog/
  • https://www.intermedia.com/blog/
  • https://www.tyntec.com/docs/faq
  • https://www.intermedia.com/blog/