Insurance is a fast-paced and demanding business. While your clients may be going through a crisis, your agents need information at the tips of their fingers. You simply cannot have your technology let your team or your clients down.
Agencies or brokers need a range of software options, such as the ability to store confidential client information and policy documents, make notes, create statements, and run sales performance analysis. And you need as much of this automated as possible.
What are the Best Insurance AMS?
Long gone are the days of riffling through a filing cabinet for documents, policy, and certificates. Now AMSs are your best office assistant.
- AppliedEpic – best for CRM
- tigerlab – best for API
- Bitrix 24– best for its free version (and international use)
- Vertafore AMS360 – best for independent agencies
- NowCerts – best quote management system
- EZLynx – best for growing insurance agencies
- QQCatalst – best for quick setup
Let’s look at the options in more detail:
1. Applied Epic – the Best Insurance Agency Management Software for CRM
Pricing: Custom
Applied Epic is a highly popular ASM for insurance agencies and brokers. Users praise the cloud-based platform for its flexibility. While many insurance companies cite its billing and reporting as its best function, others say that its invaluable for its easy to use UI. Applied Epic are a company approved of by most insurance agencies but it’s a good fit for Property and Casualty insurance brokers. One thing all its current users do agree on is its CRM capabilities. The insurance industry is highly competitive so lead management is going to be a priority for most. With this in mind, it would be ideal for a growing business that want to expand the customer base.
KEY FEATURES
- Reporting
- Lead Management
- Customer support
REASONS TO BUY
- Ease of Use
- Reminders for daily tasks
- Increases client engagement
REASONS TO AVOID
- Repetitive application questions
- Glitchy integration with existing software
2. Tigerlab – the Best Insurance Agency Management Software for API
Pricing: Custom
Tigerlab is designed specifically for the insurance industry and offers a powerful API (Associate in Personal Insurance). This gives third-party agents access to policy quotes and automates customer quotes directly from the app. It can be integrated seamlessly on all digital platforms and it prioritizes the ease of use for customers accessing claims or quotes using mobile devices. Tigerlab offers multilingual access, so it’s also good for international companies or clients for whom English is not their first language. Tigerlab would suit many insurance fields and they partner for API with many well-known international, third-party providers.
KEY FEATURES
- Powerful API
- Offline policy access
- Self-configurable
REASONS TO BUY
- Intuitive UI
- Quick integration
- Responsive to individual company needs
REASONS TO AVOID
- US bias formatting
- Requires business intelligence
- Maybe too big for smaller companies
3. Bitrix24 – the Best Free Insurance Agency Management Software
Pricing: $0 – $143
Bitrix24 is not only one of the few AMSs to offer a free service they also have loyal customers who praise their collaborative tools. While the platform is not designed specifically with insurance companies in mind, the software offers a number of perks to small agencies and individual brokers. Its functionality works best when used for its collaborative working features, but it has other useful tools, such as CRM document management, tasking time management, and project management integration. If your agency is just starting or your financial position is a little tight, they offer a free version to provide you with some basic solutions for managing a company online.
KEY FEATURES
- Free version
- Available in 230 countries
- Multiple device and system compatibility
REASONS TO BUY
- Manage workgroups
- Time-management tools
- CRM with email integration
REASONS TO AVOID
- Occasional systems integration problems
- Complex UI
- Customer support is slow
4. Vertafore AMS360 – the Best Insurance Agency Management Software for Independents
Pricing: Custom
As the name suggests, Vertafore AMS360’s top features are the 360° view of client information. The platform offers quick access to the client’s current policy information making for a seamless service. AMS360 provides access to your real-time accounts, and was specifically created with insurance industry accounting in mind. Automatic alerts help users increase retention by keeping them up to date with renewals, and the “QuickNavs” option helps you increase your staff productivity. To assist independent insurance agencies, they offer a free e-book for supporting your company’s stability and growth.
KEY FEATURES
- Leverage analytics and industry insights
- Integrates with other systems and apps
- Transfer new quotes directly to CRMs
REASONS TO BUY
- Easy to customize
- Active users group for support
- Ease of use
REASONS TO AVOID
- Expensive
- Some features lack intuition
- Reports fields do not require entry
5. NowCerts – the Best Insurance Agency Software for Quote Management
Pricing: $79 + £39 for each additional user
NowCerts is a less well-known but no less robust ASM for insurance agencies. It seems a popular platform for smaller insurance agencies or independent agents but can cater for any business size. NowCerts key capabilities are its self-service certificates and task management tools, but it also allows clients to manage claims and day-to-day tasks. It can integrate with multiple applications, and customer support is comprehensive through the helpdesk, email, and live chat which means less tech-savvy users are well catered for.
KEY FEATURES
- Integration with other software
- Customizable dashboard
- Commission tracking and tasks management
REASONS TO BUY
- Acord Forms
- Self-serve Certificates
- 24/7 support
REASONS TO AVOID
- Difficult setup
- Expensive additional user model
- A less “recognized” industry platform
6. EZLynx – the Best Insurance Management Software for Growing Agencies
Pricing: Custom Quote
Are you an independent agent looking to grow your business? EZLynx is a single platform software option to help independent insurance agents who are seeking to expand their agency’s client base. It’s a cloud-based AMS with a real-time rating engine, and it offers seamless integration with many carriers and other AMSs. EZLynx has a default setting for forms, it’s easy to navigate using the super search function, and the task management option helps time-poor agents stay on track. There are built-in marketing options for independents who are seeking to expand their agency’s productivity and workflows.
KEY FEATURES
- Rater and AMS in 1
- Extensive integration potential
- Link policy to carrier
REASONS TO BUY
- User-friendly
- Tracking history
- Retention Centre
REASONS TO AVOID
- Slow tech response
- Carrier-specific questions lack streamlining
- Report functionality
7. QQCatalyst – the Best Insurance Agency Management Software for a Quick Setup
Pricing: Custom Quote (Price Per User)
QQCatalyst has been a US market leader for half a century, so they know their business. They provide simplified software management of client policies, automated marketing options, and agent productivity tools, all of which make for an efficient workforce and an improved customer experience. QQCatalyst is commended by their users for the ease of setup and easily navigable site. They offer guided workflows, a customizable dashboard, and messaging integration, all on the cloud-based platform—ideal for training new recruits.
KEY FEATURES
- Easy UI and sound user training
- Customizable reports
- Innovative feature updating
REASONS TO BUY
- User-friendly
- Easy to navigate
- Task Management system
REASONS TO AVOID
- Price per user
- Glitchy credit options
- Patchy customer service
Reference and Links:
- https://www.getapp.com/
- https://www.g2.com/
- https://www.capterra.co.uk/
- https://www.trustradius.com
- https://www.leadsquared.com
- https://www.softwareadvice.co.uk
- https://capforge.com
- https://www.ocs.help
- http://www.qqsolutions.com/
- https://www.ezlynx.com/
- https://www1.appliedsystems.com/
- https://www.trustradius.com
- https://www.ocs.hel
- https://tigerlab.com/
- https://www.bitrix24.com
- https://www.vertafore.com
- https://www.nowcerts.com/