When running a business, it quickly becomes clear how important having an IT specialist on your team is. If something is wrong with your systems, or if something needs to be fixed or repaired, an IT specialist is the person who will figure it out for you. Since they have such an important role on your team, it’s important to make sure that the software they use is the best it can be while being easy to use. Keep reading to find the best IT management software for your company.
Top 6 IT Risk Management Software
- Freshservice – Best for Small Businesses
- Lansweeper – Best for Low Startup Costs
- SolarWinds – Best for Fast-Growing Businesses
- Jamf Pro – Best for Apple Users
- Wrike – Best for Team Collaberation
- Pulseway – Best for Mobile Users
1. Freshservice – Best for Small Businesses
Pricing: $29 per agent per month
If you are a small business looking for IT management software, then Freshservice is the best software for you. Their Incident Management feature gives your employees the tools to quickly fix problems without having to switch between screens. It also makes it easy to prioritize the customers that need the most help. Freshservice also has an AI feature that can take care of the little tasks so that your employees are able to deal with some of the bigger problems that may come up. It’s also easy to get set up no matter what your company’s niche is. The above price is the starter pack, but there are other packs that offer more features that cost more.
Key Features:
- Incident Management
- Workflow Automator
- Mobile app
Reasons to Buy:
- Makes it easy to see the top priority tasks
- AI to take care of the little tasks
Reasons to Avoid:
- Different packs have more features
- Have to pay more for every new agent
2. Lansweeper – Best for Low Startup Costs
Pricing: Free until 100 assets
Lansweeper is the best IT management software for you if you are wanting to keep your startup costs low. It is free, with all of its features included and an unlimited amount of users, until you have 100 assets. Their Asset Radar makes sure that you and your team don’t miss anything. Lansweeper even has a helpdesk that ensures that every problem is solved quickly and logged correctly. They even send you email alerts when something is going on in case it is an emergency. Lansweeper also does regular scans to let you know how many assets you have. When you do end up needing to pay, it’s nothing to worry about because it is only $1 per asset per year.
Key Features:
- Asset Rader
- Helpdesk
- Email alerts
Reasons to Buy:
- The free version has all of its features included
- Tries to make everything easy for you and your employees
Reasons to Avoid:
- Have to pay after getting 100 assets
3. SolarWinds – Best for Fast-Growing Businesses
Pricing: $39 per month per technician
If your business is growing quickly, then SolarWinds is the best software for you. They have a range of packages, even one that costs less than the price listed above, and it is easy to upgrade when you feel the need to. The Business package, which is the price listed above, has lots of features that make running a fastly growing business that much easier. Their Incident Management feature makes solving problems fast and easy, and it also lets you group similar problems together so you can see if it is a recurring problem. You are able to make sure that your employees have all of the tools that they need by tracking all of the assets to get a better idea of what’s going on.
Key Features:
- Incident Management
- Asset Management
- Real-time reporting
Reasons to Buy:
- Has all of the features that a growing business needs
- Can ensure that your employees have everything they need to succeed
Reasons to Avoid:
- Have to pay more for even more features
4. Jamf Pro- Best for Apple Users
Pricing: $3.33 per device per month
If you and your employees use Apple products, the Jamf Pro is the best IT management software for you. They allow you to create a self-service area where your customers can find the answers to common questions themselves to make them not call for help for the same things over and over again. They also make it easy for your employees to manage their assignments and focus on what needs to get done first. Jamf has quite a lot of products, but all of them focus on keeping Apple devices secure and connected. The price listed above is for Jamf Pro, however, they do have a business plan that includes Jamf Pro and two of their other products as well.
Key Features:
- Automate deployment and management
- Lets you customize some of the macOS scripts
Reasons to Buy:
- Protects your Apple devices
- Low costing product
Reasons to Avoid:
- Have to pay more for each device
- You may need a plan that costs more if you need multiple products
5. Wrike – Best for Team Collaberation
Pricing: $9.80 per user per month
Wrike is the best IT management software if you are wanting to make sure that all of your employees are able to quickly and easily communicate with each other. It allows users to share documents quickly and lets you have a shared calendar so all team members can stay up to date with everything that is happening. Wrike also lets you see how each of your employees is performing and track the amount of time it takes them for each task. They do have a free version available that only allows for 1-5 users. The professional plan, which is the price listed above, lets you have between 5-200 users and has more features overall.
Key Features:
- Shared calendar
- Sharable dashboards
- Users can share information with each other quickly
Reasons to Buy:
- Makes working as a team easy
- Communicating with employees is quick and easy
Reasons to Avoid:
- Different plans have different features
6. Pulseway – Best for Mobile Users
Pricing: $32 per month
If you are someone who is on the go a lot, then Pulseway is the best IT management software for you. With their app, you and your employees can work from anywhere as long as they have some kind of mobile device with them. This means that you could be anywhere in the world and still be able to see everything that is happening in real-time and manage it all through Pulseway’s app. And you can still control every aspect of your site through the app. They even spot issues before they happen to let you get them fixed before any of your customers even notice the problem. The price does depend on the number of devices, but it usually starts around the $32 range.
Key Features:
- Mobile app
- One platform to manage everything
- Spot issues before they happen
Reasons to Buy:
- Can manage your employees from anywhere
- Employees can work anywhere
Reasons to Avoid:
- The price depends on the number of devices
- Have to pay an extra onboarding and best practices fee
References and Links:
- https://www.softwareworld.co/best-it-management-software/
- https://freshservice.com/
- https://www.lansweeper.com/
- https://www.capterra.com/it-management-software/
- https://www.solarwinds.com/
- https://www.jamf.com/
- https://www.wrike.com/
- https://www.pulseway.com/pricing