With a high satisfaction rate, live chat apps are one of the most common customer service platforms.

That is more like any other form of customer service. Think about how pleased your customers would be if your online Shopify store had a live chat option.

When selecting a chat feature, make sure it matches your brand and has the parts you need.

Let’s discuss some of the Shopify live chat applications available:

1. Facebook Live Chat

The Shopify Facebook Messenger app is currently one of the most used live chat applications available. It offers access to Facebook, and Facebook Live chat which allows users to keep track of conversations and respond later.

Facebook is passionate about B2C connectivity, and this platform helps to close the divide between consumers and companies.

This software enables Shopify store owners to add the ability to archive all interactions to their website.

Furthermore, the app is user-friendly and can help you connect with 1 billion Facebook users without difficulty.

Key Features of Facebook live chat

  • On the website, I’m assisting customers through Facebook Messenger.
  • For over 1 billion subscribers, there are more future buyers.
  • Both shop owners and consumers can keep a copy of their chat history.
  • Loads in a haphazard manner.
  • There is no need to know how to code.
  • The app is fully customizable.
  • The site is mobile-friendly.

Pros

Businesses will benefit from the marketing benefits of Facebook Live footage. Facebook Live allows you to share honest content in real-time with your followers and establish a genuine and open bond.

Marketers are emphasizing tactics to humanize their names and identities in contemporary marketing.

Live does this by exposing the people behind the labels and slogans, breaking down walls, and encouraging you to engage with your audience on a personal level.

Cons

Broadcasting something through technology or the internet comes with its own set of risks. Since technology isn’t always practical, using a webcam or a camera phone exposes you to technological problems. It can prohibit the audience from seeing a high-quality recording.

2. Embedded Chat

It’s not all about the conversation when you’re chatting with your clients. It’s all about cultivating a brand-loyal audience that associates with and orders products from your shop because they believe in you.

Embedded Chat will help with this. It provides a chat room for your regular clients to use on your website. Users should ask their social media friends to participate in discussions with them.

It aids in the sale of additional merchandise and the development of a social media presence for prospective buyers to see.

Key Features of Embedded Chat

  • Chats that are fully adjustable.
  • Friends from social media contacts will be invited.
  • Developing a brand-loyal audience.
  • There are no limits on the number of chat rooms or members.
  • Feedback for shop owners in real-time.

Pros

  • Visitors to the website would be more familiar with this theme because it is used on social media sites.
  • When the visitor is browsing the website, an embedded window stays visible at all times.

Cons

  • When a guest leaves the website, the chat session ends immediately.

3. Chataffy

Do you want to speak with your clients but lack the time? Then give Chataffy a shot. The app gives you access to knowledgeable chat agents that can associate your brand with your store’s customers at any time of the week.

These knowledgeable representatives can answer visitors’ questions and help generate leads for your company.

Customers will now get live customer service from the officers, which curbs out the problem to deal with hundreds of emails from customers.

Key Features of Chataffy

  • Installed on the website are high-quality chat options.
  • Chat agents are open 24 hours a day, seven days a week
  • Shopify store owners can create a customer-centric brand with professional and seasoned chat agents who offer valuable customer support and lead generation services.

Pros

  • Chataffy is regarded as one of the most successful Shopify Live Chat Apps for a reason: it provides you with an ideal customer service squad.
  • The most successful lead generation operation
  • More effective than other forms of customer service and lead generation
  • Creating a client-focused brand
  • Adds a personal dimension to a website that is otherwise static and non-interactive.

Cons

  • An exorbitant operation

4. Tidio

Tidio Chat has helped Shopify store owners boost revenue by combining live chat, marketing automation, and outstanding customer service into one platform.

Tidio live chat can communicate with you in real-time while still chatting with bots when you are unavailable.

The Tidio software is ideal for Shopify store owners who want to maintain constant contact with their customers.

When you’re available, you can respond to all of their questions, and when you’re not, the Bots can. If the bots cannot reply to a query, the question is passed on to an operator.

The app will also help you find lost carts. If the customer does not get an immediate response, you should reach out to them later via Facebook Messenger to resolve their issues.

Key Features of Tidio Live Chat

  • Multiple languages are supported.
  • To help save time, the process has been fully automated.
  • The app can be customized to help you stay in touch with your brand.
  • About 20 different applications can be fully integrated.
  • Templates for robotics and bots to increase revenue
  • Customer service is available around the clock.

Pros

  • The app’s appearance
  • Customer-friendliness

Cons

  • Questionnaire after the chat

5. Tawk.to

Tawk.to is one of the most well-known Shopify app providers available. They provide us with a free app called tawk.to live chat, which lets you maximize the benefit from your website visits.

Furthermore, this software is a helpful method for handling both the Shopify store and customer transactions.

Also, since it is compatible with all modern browsers, such as Facebook, Zalo, and others, it is simple to connect with consumers. As a result, chatting with consumers will improve the user’s contact with them.

More specifically, monitoring their behavior allows you to meet all of the customer’s demands. Customers will be delighted, and as a result, they will purchase more, increasing the profits.

Features of tawk.to Live Chat

  • It’s a free app that’s easy to set up.
  • Every day, connect with consumers all over the world.
  • Keep track of who visits the website.
  • Increase the number of conversions.
  • Fully responsive through many platforms, as well as iOS, Android, Windows, and Mac OSX.

Pros

  • The “freemium” edition is excellent.
  • dependable
  • It’s easy to use.
  • It’s easy to set up.

Cons

  • There have been several problems with mobile usability, with the chat icon being too broad and obstructing page functionality for users. There is no way to customize this on our website.

6. JivoChat

With millions of future buyers, Facebook is a profitable market for every online store. Store owners who want to draw more prospective buyers to their stores can use the JivoChat Business Live Chat app for Shopify.

Jivo Chat is an omnichannel software that allows users to connect with visitors through Facebook Messenger. You can do this via live chat, business phone, emails, and Facebook Messenger.

Furthermore, this program helps users to gather information such as their email addresses and phone numbers.

As a result, by increasing the convention rate, the administrators will increase their benefits.

What’s more? The live chat feature allows shop owners to respond to all customer requests in real-time.

Multi-agent chats can also help online retailers alleviate the stress of dealing with a large number of clients.

Features of JivoChat Business Live Chat

  • To engage with travelers, create an Omnichannel.
  • Provide consumers with pre-written messages that they can deliver using hotkeys.
  • Callbacks are made automatically and in real-time.
  • It’s easy to gather social evidence to back up the sales.
  • Support for Facebook and Messenger integration

Pros

  • The telephony side of things is also fantastic, with a large variety of options to pick from and the ability to receive phone calls directly to your phone.”
  • “It’s a fun way to engage with clients.” You will get immediate answers from consumers and respond to their questions more quickly.”

Cons

  • Depending on how often the chat window appears for the user, specific customers will become irritated and leave the website.”

7. Messenger Channel

Facebook Messenger is widely regarded as the most effective way for Shopify store owners to communicate with prospective buyers.

Users will connect their brands to all browsers using the Messenger Channel software. As a result, it is straightforward for consumers to use Messenger to increase their sales.

Furthermore, this software enables store owners to draw more visitors to their websites and encourages them to make transactions.

Because of all the adjustable software, your customers will be impressed with your store’s efficiency.

Using the distribution platforms, you can even keep track of some customers and Facebook sales.

Finally, a Message Us button allows your customers to email you and leave feedback on your goods, allowing you to improve customer loyalty.

Features of Messenger Channel

  • Messenger will help you increase your sales.
  • Customers are immediately updated.
  • Have a button to “Add a Message to Us.”
  • Orders from Messenger must be fulfilled.
  • Effectively track purchases.

Pros

  • Businesses who want to deploy FAQ bots can use Messenger. If you’re curious about those, they’re bots that can answer commonly automatically asked consumer questions with no human intervention.
  • Buttons and fast answers in texts and the permanent menu have a plethora of ways to engage users and direct them through the necessary steps.

Cons

  • Customers who value their privacy do not like to conduct business with businesses via Messenger. Interestingly, the most extraordinary proof Facebook-owned Whatsapp is anonymity. But, Messenger is the polar opposite; one explanation may be that it’s built on top of Facebook’s main app and can expose many user details.

8. Formilla Live Chat

Formilla is one of the most effective Shopify app providers, offering various resources to help online retailers grow their businesses.

The Live Chat Shopify app is one of the top tools for store owners to boost customer service.

In a few taps, shop owners can increase revenue and customer loyalty by offering a free live chat with premium services.

Additionally, the Formilla Live Chat software enables users to connect with future clients using various smartphones, including iPhone/iPad and Android.

This software features a live button app that exists anywhere they choose on their website to maximize engagement.

Furthermore, app users can watch visitor numbers without presenting in the shop and display their visitor’s page URL, among other things, via the admin’s dashboard.

This app’s download seems instantaneous, making it automatic and easy for store owners to have this app.

Features of Formilla Live Chat

  • Enable foreign customers to speak with you.
  • Multiple languages are supported.
  • Clever Messages would be displayed automatically.
  • It’s simple to keep track of a customer’s information.
  • Notify consumers if they need it.

Pros

  • Formilla has been a tremendous help to us over the years, ensuring that we run smoothly enough that our users can get their valuable work done.

Cons

  • The ability to delay or reactivate chat as required – sadly, this is dependent on a user’s presence on the website.”

9. Zendesk Chat

Zendesk Chat is a Zendesk software that offers a live chat interface similar to Facebook Messenger, Twitter, and Line to help you create customer relationships.

Customers can use this app to ask for assistance if they need it, and you can launch a conversation with them if you think they may need it.

All of the consumers’ questions are quickly answered and resolved. It will significantly boost their buying experience, and as a result, the profits and earnings will skyrocket.

You will also get access to specific customer Shopify details like order records, billing, and delivery with this app. It helps you minimize context juggling for agents and increase efficiency.

Furthermore, incorporating a live chat feature into a Shopify-powered site can help turn visitors into shoppers and also helps to increase average order value.

You must first have a Zendesk Support account linked to a Zendesk Chat account to use this program.

You can easily allow the widget to show via the integration’s setup page without any external code once you’ve built one.

Features of Zendesk Chat

  • Provide a forum for live chat.
  • Increase your earnings and sales.
  • Enhance the consumer service.
  • Gain access to consumer data that is important to you.
  • Customers and companies are linked together.

Pros

  • Employees who use the app to chat with clients may find it easy to use.
  • It is simple to retrieve data, and the data is very reliable.

Cons

  • Using the History tab, it’s challenging to locate past chats.
  • It requires a feature that allows users to guide chats about a given topic to specific people.

Conclusion

Businesses are still searching for new ways to engage their visitors, thanks to changing preferences and rapidly changing consumer demands. Today, it seems that live chat is a brilliant way to fill these holes.

It provides a simple means for brands and their clients to communicate with one another while simultaneously removing needless hassles.

Live chat is no longer just a glitzy new function reserved for the wealthy. Customers will continue to discover.

If they don’t, they’ll most definitely look for a rival that does. Installing live chat on your website will help you expand your company and develop a stronger relationship with your customers.