Live chat is a fantastic feature that allows companies to communicate with their customers in real-time. It enables consumers to make inquiries and purchase decisions even more quickly.

Squarespace provides users with a variety of resources to aid in their websites’ proper operation.

If you run an eCommerce platform, you may want to consider installing a live chat plugin on your Squarespace site. It allows you to respond to your customers in real-time.

Now, in this article, we’ll go over some of the best Squarespace live chat plugins. We’ll go into various features, user feedback, and more.

So, if you’re thinking of using a live chat plugin for Squarespace, this side-by-side analysis will come in handy. Live chat plugins are also commonplace on a wide range of eCommerce pages.

If you are going to add this functionality to your website but aren’t sure where to start or want to try anything for free, the plugins mentioned below will enable you do so.

1. Elfsight

Elfsight is a service (SaaS) solution that provides consumers with easy-to-use. It offers personalized website widgets that can be easily integrated with other applications.

More than 1,000,000 companies use this SaaS approach to gather leads, boost sales, and engage travelers. Elfsight has the benefit of being able to connect with every website.

Elfsight can be used on various platforms. It includes WordPress, Squarespace, Wix, Weebly, Drupal, Adobe Muse, Shopify, Joomla, and BigCommerce.

Core Features

  • Import/export of content
  • Updates on their own
  • Editing in real-time
  • Templates that have already been developed
  • Web forms/landing pages

Pros

  • There are several widgets that I can use to help engage my clients
  • Elfsight has a clean interface and outstanding overall reliability, and I’m thoroughly pleased with it
  • It offers unbeatable widget

Cons

  • There are far too many widgets that aren’t being used
  • They have many ads on their apps, which can lead people to believe you’re in debt
  • I wish I had purchased a lifetime subscription to Elfsight. The issue is that it is only available on a month-to-month basis

2. Powr

POWR is a website plugin that can be used on any website. This plugin’s benefit is that it identifies users based on their account information.

This allows owners to easily edit their plugins while ensuring that no one else can. With over 8 million users worldwide, this San Francisco-based corporation rose to prominence in 2014.

Creating a POWR account or logging in is a quick process. There are four options:

  • Build new login info
  • Log in with a current one
  • Log in with Facebook
  • Log in with any Yahoo account

You must create a POWR account to gain access to certain functions, such as displaying sensitive plugin info.

Core Features

  • Templates that have already been built
  • Control of hyperlinks
  • Tools for marketing
  • Drag and falling are how it’s done
  • Integrations of email
  • Control of content

Pros

  • During the Covid-19 pandemic, this instrument was beneficial
  • I’m glad it’s included in the Instagram Feed Free Plan
  • Despite my lack of familiarity with POWR, I find it to be a user-friendly tool with few pop-ups.

Cons

  • POWR makes money from subscriptions, which I wouldn’t say I like because it’s easy to forget you’ve paid for anything
  • They have cheaper plans, but I would say that they are wrong, unusable, and have many restrictions
  • Since it was not my live chat plugin, I had to seek a refund for my yearly membership

3. Intercom

Intercom is widely regarded as one of the most effective conversational relationship channels available (CRP).

You may use customized messenger-based chats to create customer relationships as a small business or business owner.

Shopify, New Relic, and Atlassian are among the companies that use this conversational relationship tool.

This plugin can be used to initiate conversations with your customers via chats, bots, or customized messages.

If you’ve visited many blogs, you’ve seen Intercom being used to launch discussions.

Core Features

  • Visitor tracking on a website
  • Routing/transfers
  • Chat that is proactive
  • canned retorts
  • Geographical targeting
  • Branding that can be changed
  • Share a screen
  • Integration of third-parties

Pros

  • All in this plugin is excellent from a consumer standpoint
  • Excellent interface, excellent Android and iOS applications, and a user-friendly messenger
  • From the beginning, we’ve found this plugin to be very versatile and provide outstanding customer service

Cons

  • I became irritated with their customer service at one point. They cost us a few hours of downtime
  • I’m not too fond of the platform’s high monthly fees and the fact that it is only available in English
  • There are no customization guides on the posts, so the inbox is well terrible.

4. LiveChat

LiveChat is an online chat program that allows consumers and businesses to communicate directly from a website, social media platform, email app, or mobile device. Setup, rebranding, and customizing LiveChat are easy.

You will customize it to your preferences and begin interacting with your consumers in real-time. LiveChat is available for Windows, Android, Mac OS X, web browsers, and iOS.

This plugin was invented to provide outstanding customer support. Today, LiveChat is one of the most common live chat options globally, with over 100 SaaS integrations and 26,000+ companies in 150 countries using it.

Core Features

  • APIs for LiveChat, including the Chat widget JS API, webhooks, and more
  • Ticketing system with private feedback, ticket scores, and other features
  • The pre-chat poll, targets and revenue tracker, and other sales and eCommerce features
  • Management of a team, including chat monitoring, agent tasks, and so on
  • Chat widgets, Apple Business Chat, and other messaging platforms

Pros

  • LiveChat has many features and customization options, so it’s easy to communicate with my customers right away.
  • I like that I can program the bot to recognize the types of questions my customers pose.
  • Over the past four years, we’ve been using LiveChat, and it’s helped us overcome one of our most challenging problems: engaging with consumers.

Cons

  • There’s nothing wrong with LiveChat; it’s just that it’s resource-intensive
  • A spell check functionality is something I’d also like to see included
  • We started with the chatbot but quickly realized that we needed to upgrade our subscription to use the live chat feature

5. Drift

Drift is one of the most effective conversational plugins for companies and individuals looking to communicate and engage with their clients.

Furthermore, you can now use this plugin on your Squarespace website to generate more potential leads and boost sales.

Unlike most lead generation or communications methods, Drift uses bots and artificial intelligence. It helps companies and individuals interact with prospective clients in real-time.

Furthermore, this plugin allows you to arrange free demonstrations. Drift was created with advertisers in mind.

It includes email monitoring, website monitoring, and offline form, personalized branding, and in-app messaging, all of which will help you increase revenue.

Drift also provides users with customizable live chat widgets. They have fair pricing policies.

You can start with the basic package for $50 per month or upgrade to the premium option for $500 per month. It’s all up to you and depends on what you’re looking for.

Core Features

  • Canned Reactions
  • Branding that can be customized
  • Sharing a Screen
  • A form that can be completed offline
  • Routing/Transfers
  • Geo-targeting
  • Integration with a third party
  • Chatter that is proactive
  • Visitor tracking on a website

Pros

  • The opportunity to personalize the chat experience is fantastic. The plugin is simple to load and configure.
  • We will communicate with our customers immediately using Drift. Customers will also get instant answers to any of their questions.

Cons

  • To use any of the features, you’ll have to dig deep into your wallet.
  • The teaching is inadequate, and the smartphone platform is overly complex.
  • Just one aspect of Drift irritates me, and that is the onboarding phase.

6. Pure Chat

Pure Chat is a live chat application that assists companies in connecting with consumers and generating more leads.

This app enables businesses to keep track of visitors to their websites and start a dialogue with them right away.

Customers would not have to wait for a callback or an email message from customer service agents.

Instead, consumers will be able to Live Chat with a specific representative and get immediate responses to their questions.

Pure Chat has another exciting aspect in that it saves the chat history so that the customer service agents can go back to it in the future.

Furthermore, this app provides information about what a client is doing on the website, the sites they are looking at, and their location. Pure Chat is a form of chat app that falls anywhere in the center.

This program is available as a free edition for companies of up to three agents. Pure Chat is an ideal option for your website if you have a handful of people working on your helpline but not a large team.

It would help if you rested happy knowing that all three agents have an infinite amount of chat conversation space.

You will have all the information you need to make valuable changes to your goods or services based on customer input.

All of your chat conversations and plugin capabilities are accessible from your mobile device, making it easier than ever to assist customers on the go.

Core Features

  • Notifications via SMS
  • Customization options for advanced widgets
  • Apps for iOS and Android
  • Transcripts of both chats are available indefinitely.
  • Analytics in real-time
  • Tracking of Visitors
  • Acts and warnings focused on triggers
  • Any of the integrations

Pros

  • Since they care, I’m led to believe that every article on their website is an about use page.”
  • We used to use tawk, but we wanted something more modern, which Pure Chat provided.” Pure Chat is the only live chat app that simplifies consumer contact.

Cons

  • I’ve used Drift and Intercom before, but Pure Chat doesn’t have quite as many features as those two.
  • It sucks a lot that an agent would have to be outside the WordPress admin area.”
  • Quite simple functionality that prevents you from adding your CSS.

7. Olark

Olark is a cloud-based platform that allows companies and consumers to collaborate and communicate on a website.

Team management, a searchable transcript, automatic communications, real-time reporting, and more are only a few of the features that set Olark apart.

We like Olark because it stores your talks and transcripts, so you can go back and revisit them if you decide to double-check what you said earlier.

The best part is that this cloud-based live chat app has real-time logging, allowing you to keep track of your chat traffic.

Olark is simple to integrate into your website; if you have any problems, please refer to this guide. Olark is currently used by over 40,000 companies, including federal agencies, small companies, non-profit groups, and multinational corporations.

Furthermore, Olark combines with various other solutions, making it an even superior customer service approach.

Olark is compatible with HelpDesk, eCommerce, and a variety of other Customer Relationship Management systems.

Core Features

  • Integration of third-parties
  • Routing/transfers
  • canned retorts
  • Geographical targeting
  • Branding that can be changed
  • Tracking website visitors
  • Type that can be completed offline.

Pros

  • Olark has proven to be much more dependable than every other option I’ve used. I’m also using it for one of my online stores, and it’s fantastic.
  • Olark is, without a doubt, the best live chat solution we’ve tried. It’s easy to use and reasonably priced.
  • The user interface is fantastic, and it’s much easier to log in – time. We like the shortcuts, and the excerpts from previous chats are pretty helpful.

Cons

  • Olark is a fantastic method, but the integrations are challenging to set up, and there are no good options for any of the issues.
  • This live chat solution hasn’t changed in a while, and the Olark helpdesk solution hasn’t been perfect either.
  • Overall, it is fine, but it lacks quite a lot of functionality, such as the analytics tab.

Conclusion

Finally, as you can see, the live chat world seems to be changing quickly and in various directions.

Some companies are playing with chatbots (LiveChat, Tidio, and Pure chat), while others have free plans for customers to use their representatives (Tawk.to).

Which have an excellent user interface (Live Chat, Olark), while others seem to have been designed ten years earlier.

In this case, the good news is that there are plenty of options if you’re serious about using live chat for your company. Paid plans are primarily inexpensive, though even specific free goals have adequate coverage.

Triggers and automation can be a valuable method for converting users to your websites, and multilingual solutions.

Most of both, all of the above businesses have managed to render live chat a relatively simple method.

In terms of professional expertise, the agents can receive limited instruction, allowing them to focus on your crucial task.