Customers are the lifeblood of every business and business-to-business (B2B) companies aren’t an exception. Other businesses are utilizers of the services rendered by one business in a B2B business. That is why B2B companies always continue to look for new and more efficient ways to improve customer experience and hence eventually enhance their sales.
Live chat is among the most influential and impactful ways to improve customer support and provide your clients a customer support experience that is impossible to forget about. Live chat has become a must-have for any kind of business in recent years because people love to live chat more than other communication mediums like emails. And, to provide a top-class live chat facility to your customers, you need to have live chat software that not only fits your budget but also helps you provide customer support that makes your customers feel that your customer support is phenomenal.
Are you looking for the best live chat software for B2B? Then you have just hit the right platform because, in today’s post, we are going to share with you a list of the best live chat software for B2B.
9 best live chat software for B2B
1. Podium
Podium is among the best live chat software for B2B because of its innumerable qualities and innovative platform. The way you can connect with your customers anytime from anywhere makes Podium so unique and fruitful for your B2B. Your customer support can ensure to provide customer support whether they are on duty or just have mobile phones with them. Podium is a no-hassle tool to increase your collection of review souvenirs from your glowing customers.
Podium offers top-notch services like highly accurate tracking with Google Analytics, easy transfer of conversations from one location to another, smart canned responses, regular performance emails on a daily basis, an autoresponder, and much more. It is a unique tool that also allows you to connect with your clients, get feedback and reviews from them, collect payments, and easily communicate with your support team through a single easy-to-use inbox. In a nutshell, Podium can prove a real asset for your B2B business.
2. LiveChat
LiveChat is among the best live chat software for B2B because of numerous remarkable features that you can utilize for live chat for customer support, web analytics, online sales, and marketing. It is one of the most powerful chat and helpdesk tools with astonishing designs. LiveChat comes with a web-based chat window and web-based control panel that enables you to provide customer support through live chat from any connected device.
LiveChat is actually a comprehensive set of tools that not only offers live chat but also covers ticketing, file sharing, chat surveys, geo-tagging, data security, co-browsing, advanced reporting, work scheduling, customer engagement, multiple branding, and most importantly can integrate well with other multiple third-party systems software. Furthermore, it provides real-time monitoring of the website, elegant dashboard, statistics and analytics, interactive reports, etc. that collectively make it one of the most comprehensive tools for B2B businesses. Another plus point of LiveChat is that it supports more than 30 languages and integrates with numerous other software and applications. In a nutshell, LiveChat is the best tool that comes with the “Business” and “Enterprise” paid plans with numerous top-quality features that can be the best for B2B.
3. Genesys Engage
Genesys Engage is another one of the best live chat software for B2B that is designed to provide exceptional B2B customer support across all channels. It fully utilizes artificial intelligence and the power of machine learning to supercharge both customers as well as your team member’s journey in the area of customer support.
Genesys Engage ensures to unify all customer support teams ranging between marketing and sales to service and support. Features like easy-to-use and flexible to deploy, extensively customizable with open APIs, gives options to choose the consumption model best for your B2B business, cloud-based helpdesk, and many other highly impactful features equip you to provide highly efficient and superior customer support that your customers will never forget.
4. Zendesk
Zendesk also offers one of the best live chat software for B2B that is easy to implement and use. It has the most intuitive live chat that ensures hassle-free conversation and communication with prospects and existing customers. Zendesk always remains focused on innovation and adaptive to the demands of the ever-growing market. It allows you to provide exceptional customer support through different channels like websites, mobile apps, and social media platforms like WhatsApp.
Zendesk boasts to deliver response time as fast as 30 seconds and improves the performance of your agents by almost 25%. Features like betters response time to ensure instant customer support, photo and file sharing with the customers that lead to better communication and conversations, keeps records of visitors’ visiting pages, items, or products and deliver you for analysis, etc. make it one of the best tool for your B2B business especially when it offers automated chatbots that can automatically initiate the chat with visitors even when there is no agent available. In short, Zendesk enables you to provide attention to every customer in the best possible way and increase your customer base.
5. LiveAgent
LiveAgent is one of the most reviewed live chat software in the market and is the best option for B2B businesses. It also boasts about offering the fastest live chat widgets. LiveAgent is a complete helpdesk software solution that is packed with remarkable features and developments. It offers an omnichannel universal live chat plugin, real-time live chat, robust customer service portal, built-in call center, and much more. LiveAgent is customizable and also offers language adaptability. Its features enable you to convert your visitors into potential customers in a matter of seconds. LiveAgent also offers Android and iOS mobile apps for on-the-go customer service. Overall, LiveAgent is among the best live chat software for large businesses.
Furthermore, LiveAgent’s unified database allows you to store all your crucial data in a unified place. The data is then delivered to relevant departments after the organization of data on the basis of pre-set rules. That minimizes manual rerouting and redirecting by almost 25%. LiveAgent introduced three pricing plans as a crucial part of helpdesk software that enables you to enjoy real-time chat with customers, view and manage important customer data, save conversation transcripts in the form of a ticket, free ticket management, knowledge-base functionality, call center, and CRM. Thus, LiveAgent very aptly deserves a place among the best live chat software for B2B.
6. Freshchat
Freshchart is among the best live chat software for B2B businesses that enables them to engage with their customers on the website, mobile apps, and social media platforms. It is a chat solution that simplifies and makes communication better between you and your customers a more captivating and personalized customer support experience. Freshchat enables B2B businesses to fortify their relationships with their customers by focusing on a continuous and context-driven chat experience. The features like creating and sending contextual messages, design campaigns to educate prospects, acquire leads and qualify resources, extract valuable insight from users or third-party systems make it really good live chat software for B2B. On top of that, Freshchat integrates well with other platforms like Facebook messenger, Zendesk, Slack, etc.
Freshchat also provides a unique messaging experience in the sense that it lets you categorize chats into custom groups to connect each customer to the right agent or team. Moreover, Freshchart enables you to view a visual summary of your customer support team performance, measure response time and resolution time, know about chat trends, and gauge the workload of each team member. The “Estate” and “Forest” paid plans of Freshchat come with a lot of remarkable features that can really be enticing for B2B businesses. In the simplest of words, Freshchat is a good option for B2B businesses in order to provide thorough customer support to your clients.
7. Kayako
Kayako is another one of the best live chat software for B2B businesses that is popular for its unique shared inbox and live chat tool. It supports multiple languages and also connects with social media channels like Facebook and Twitter. Kayako offers a complete helpdesk application that is easy to implement and enables your support team members to deal with customer interactions and requests in the best possible way across any channel.
Features like extremely useful shared inbox, comprehensive reporting of crucial metrics, powerful knowledgebase, information about customer response, handling offline scenarios, and many other valuable features allow you to provide exceptional customer support to your clients that will be captivating for them. Thus, Kayako live chat software can be an extremely valuable software for your B2B business that will help you acquire more customers and also retain the existing customers through providing remarkable customer support service.
8. Gorgias
Gorgias is another one of the best live chat software for B2B businesses that also offers email integration, request assignments, tracking of customer history, ticket management, autoresponders, etc. It is a cloud-based helpdesk solution that is innovative and adaptive to the needs of B2B businesses. Gorgias offers a lot of top-quality features that help businesses establish long-lasting relationships with their customers only through providing customer support that mesmerizes its clients.
Gorgias integrates well with several support platforms like Facebook, Outlook, Twitter, etc. to aggregate and manage customer queries from multiple channels into one place. Its autoresponders enable you to improve ticket resolution speed and tickets are automatically resolved according to predefined rules and regulations. Gorgias also offers several helpdesk features like internal notes, anti-collisions, ticket assignments, custom reviews, tags, etc. in order to ensure effective ticket organization and collaboration. Thus, Gorgias can easily make its place in the list of the best live chat software for B2B businesses.
9. LivePerson
LivePerson is among the best live chat software that makes the best use of artificial intelligence in customer support. A powerful and patented AI engine enables businesses to make the most of the customer interactions. Its smart engines are extremely powerful agents that enable it to handle and deliver several tasks at a negligible intervention. LivePerson provides comprehensive business-to-business communication software that utilizes different mediums like SMS, instant messaging, WhatsApp, and Facebook among others.
Features like fully configurable chatbots, LiveEngage platform, effective use of artificial intelligence and machine learning, AI and natural language processing to provide real-time information about customer sentiments, SmartCapacity, enterprise-grade security, and much more are among the highest-quality features that make LivePerson the top option for B2B businesses when it comes to making a decision about live chat software for a B2B business.
10. HappyFox
HappyFox is another option for B2B businesses that is incredibly powerful and fast but also simple and easy. The biggest advantage of HappyFox is that it is lightweight and mobile responsive. It offers options like native applications for Android, iOS, Mac permits you to provide customer support from anywhere, anytime.
HappyFox integrates, synchronizes, and streamlines data between your favorite business applications and its live chat, and hence, it can extract the highly valuable and most relevant data to every chat. Moreover, its high-performance technology stack is best for super-fast performance. In short, HappyFox is among the best live chat software for B2B businesses that enables you to provide customer support that was never possible before the introduction of such a powerful live chat software.