Live chat software are a wonderful tool for eCommerce as you can provide instant response and personalized experience to your customers. This astonishing software allows you bidirectional and continuous chat with your prospective shoppers without any charge. Live chat for eCommerce is more popular with shoppers because it eliminates the need for “press 1” menu choices and other unlimited strings when they call into a business. With live chat software, you simply type your query or question and wait for a response. Isn’t it astonishing?
Various recent surveys live chat is becoming more and more popular among the buyers of eCommerce platforms. The facts illustrate that customers are more inclined to live chat over calling, email, or any other way of connecting with eCommerce platforms. Thus, if you are running an eCommerce business, have live chat software for your eCommerce and provide your customers a user experience they never forget.
How to choose the best live chat app for eCommerce?
Choosing the best live chat software for your eCommerce business is a tricky one because live chat software for eCommerce businesses is much different from live chat software for simple websites or blogs. You have to consider factors like your specific needs, goals, available resources, etc. before choosing a live chat app for your eCommerce business. As an owner of an eCommerce business, you need to make the best decisions for your business. That’s is why we have prepared a list of the best live chat software for eCommerce to make your search seamlessly easy.
10 best live chat software for eCommerce?
1. HubSpot
HubSpot is one of the best live chat software for eCommerce as it is a forever free solution and enticing for companies of all sizes. Ecommerce businesses of any size can implement it without any complications for free and can also decide to choose the advanced powerful CRM software that has more advanced functionalities like if/then workflows etc.
Key features
- HubSpot helps to generate targeted messages for different segments of your audience or pages on your website.
- HubSpot enables you to capture emails of your visitors through email capture forms.
- Chatbot for personalized conversation.
- You can exactly know who you are chatting with, whether a new contact, a prospect, or a returning customer, and the pages that person visits on your website
- You can also perform other tasks like schedule follow-up activities, make calls, send emails, or take notes.
HubSpot is available for free but you have the option to upgrade to a paid plan starting at $50 per month. It is one of the best live chat software for small to medium size eCommerce companies. HubSpot can easily be integrated with WordPress, Shopify, and others. That means you have the luxury of connecting with your shoppers at scale.
2. LiveChat Inc.
LiveChat is another one of the best live chat apps for eCommerce. It is easy to set up and integrates well with over 170 external software. LiveChat is among the best because it focuses on live chat software with end-users vast reporting and analysis features. Its phenomenal live chat and other features are commendable.
Key features
- LiveChat offers an exceptional live chat module to clear all bells and whistles.
- LiveChat allows you to handle several chats simultaneously and gives a notification whenever a shopper wants to chat.
- LiveChat’s superb live chat features include a unified inbox, pre/post-chat surveys, and canned responses.
- LiveChat comes with an easily customizable chat widget to match the brand and visual guidelines of your eCommerce.
- LiveChat enables you to push long conversations to tickets that allow you to look back and understand the problems faced by your customers.
LiveChat is one of the best tools for companies that already have a significant customer base. The starting price of LiveChat is $16 per month, goes as high as $50 per month for a business plan, and even more expensive for large enterprises.
3. Zendesk Chat
Zendesk is another one of the best live chat software for eCommerce. It is fully integrated with other Zendesk solutions and that makes it the best choice for businesses that are already using Zendesk. It offers robust as well as the finest live chat features.
Key features
- Zendesk offers a beautifully designed and user-friendly dashboard.
- Zendesk allows integration with a wide variety of third-party software.
- Zendesk enables you to customize your live chat widgets.
- Zendesk chat widgets have native applications for android and iOS, which means Zendesk live chat is available to customers on the go.
- Zendesk comes with more than 40 language translators.
- Zendesk offers automated chatbots to automatically answer simple and frequently asked questions.
Zendesk lives chat software comes with high pricing plans, therefore, it suits medium to large sized companies with an already established customer base. The pricing plans for services and sales vary. Zendesk pricing plans for services start from as low as $49 to as high as $215 per month for enterprises. Zendesk pricing plans for sales start at $19 per month and $99 per month.
4. Intercom
Intercom is another one of the best live chat software for eCommerce. It is a tool built for sales as well as lead generation. Intercom is a unique software as well that targets website visitors, analyze their behavior, and directs them to relevant departments of the company according to their needs and demands.
Key features
- Intercom’s modern and captivating chat windows and buttons coupled with numerous customization options give it a touch of class.
- Intercom’s some top-notch automatic features like chatbots automatically answer basic and frequently asked questions.
- Intercom’s customizable interface can be customized dynamically with your brand.
- Intercom is a kind of jack of all trades because of its multitasking capabilities. Its AI engine can automatically direct and prioritize the audience and also send personalized messages to the target audience.
Intercom is the best live chat software for sales and marketing eCommerce businesses that usually work closely with audiences. The Intercom prices for small companies start at $59 per month to as high as $119 per month. It also offers Marketing, Customer Engagement, and Support plans as well.
5. LiveAgent
LiveAgent is another popular live chat software for eCommerce that combines various communication mediums such as emails, live chat, customer portal, social networking integrations, etc. into a single unified solution. The LiveAgent is said to be developed with three key points in mind, simplicity, easy to create chat buttons and easy to set up on websites. LiveAgent has successfully achieved these characteristics as most of the integration is just a matter of copy-paste.
Key features
- LiveAgent offers one of the easiest and straightforward integration processes.
- LiveAgent is one of the fastest live chat tools for eCommerce currently available on the market.
- LiveAgent gives a real-time typing view that enables customer support agents to see what customers are typing even before they hit the send button.
- LiveAgent integrates well with over fifty external tools.
- LiveAgent comes with certain automation tools and a powerful universal inbox.
LiveAgent offers a free trial for 14 days and its prices start at $29 per agent per month. An All-inclusive plan can cost you $39 per agent per month. LiveAgent also offers the Free plan forever but with certain limitations.
6. Userlike
Userlike is another top live chat app for eCommerce that offers some unique live chat features like you can connect it to messaging apps like WhatsApp, Facebook messenger, etc. along with connecting it to your website. It is also unique in the sense that it offers customer support through text messages.
Key features
- The integration of the Userlike is extremely easy and straightforward.
- Userlike gives the option to set up chat widgets in a language of your preference plus the automatic translation engine can make the user experience more unique and customer support more approachable.
- Userlike’s chat widgets are easy to customize according to your own needs and preferences.
- Customer service with the help of Userlike is much easier with the help of chatbots and advanced routing options.
- Userlike offers a wide variety of APIs that make it one of the best live chat tools for tech-savvy users.
Userlike live chat software is one of the best live chat software for eCommerce companies operating in Europe because of its advanced data privacy and GDPR features. Moreover, it is also the best solution for businesses looking to provide chat support via text messages. The pricing plan starts from a free plan with various limitations to prices ranging between €90 per month and €720 per month.
7. Olark
Olark is a simple but one of the best live chat software for eCommerce. It is one of the best live chat apps if you are planning to integrate live chat solutions with other third-party tools like Google Analytics, HubSpot, etc. However, Olark lacks some basic features such as it don’t offer Android and iOS application or multiple languages.
Key features
- Olark is extremely easy to set up and implement.
- Olark offers targeted chat, in-browser chatting, and chat ratings.
- Olark allows you to create your own integration or utilize certain add-ons to customize your chat module and make it more engaging.
Olark is the best option for small businesses or for those who are just starting their eCommerce business. It offers a free 14-day trial to companies. The Olark pricing plans range between $29 per month to $99 per month. It also offers a free plan but with certain limitations.
8. HelpFlow
HelpFlow is also among the best live chat apps for eCommerce currently available in the market. Although it is an expensive option it offers a lot of extra features such as it provides remote customer service agents.
Key features
- HelpFlow recognizes and segments audiences based on their behaviors and delivers them automatic chat invites based on their activities on your website.
- HelpFlow directs chats to specific departments and agents according to the needs of your customers.
- HelpFlow’s setup and implementation are easy and straightforward.
- HelpFlow can integrate more than twenty external software.
HelpFlow is the best live chat solution for large companies with a huge customer base because it is one of the most expensive software in the market. The prices directly depend on monthly website traffic as well. Dedicated customer support representatives cost you $1.50 per hour or approximately $600 per month.
9. SnapEngage
Another one of the best live chat tools that you must consider is SnapEngage. It is a tool that comes with intelligent integration that can make this tool work well with your current CRM system. SnapEngage’s customization tools are among the best customizable tools in the current crop of live chat tools available in the market.
Key features
- SnapEngage offers the best automation features and chatbots.
- SnapEngage comes with a customizable live chat widget with multiple editable templates.
- SnapEngage offers screen sharing options together with reporting and website monitoring features that allow you to monitor the performance of your customer support team and analyze where is room for improvement.
SnapEngage is the best live chat tool for eCommerce businesses of all sizes, especially for small to medium-sized companies. The pricing plans of SnapEngage start at just $16 per user per month and can be really high for Enterprise plans. It is one of the few live chat tools that don’t offer a free plan for customers.
10. ClickDesk
ClickDesk is also one of the best live chat software for eCommerce that offers live, voice, and video chat in a single powerful tool. It is an affordable but ultimate tool for customer support.
Key features
- ClickDesk offers website monitoring of the audience.
- ClickDesk enables you to send customizable and personalized chat greetings.
- ClickDesk enables you to conduct pre-chat surveys.
- ClickDesk includes native Android and iOS apps to enable companies to provide on-the-go customer support.
- All popular social networks can also be integrated with ClickDesk in order to stay close to the customer base.
- ClickDesk supports more than 90 languages.
ClickDesk is the best live chat software for companies of all sizes. It suits those businesses which prefer dedicated account manager or businesses which are currently working with a certain customer relationship management strategy and want live chat to integrate with it. ClickDesk offers a free plan with certain limitations such as 10 users and 30 chats per month. It also offers paid plans with the latest features starting at $15 per month.