BigCommerce is an e-commerce network that allows you to build and customize your online store. It includes a large number of personalized models as well as comprehensive e-commerce analytics.

You can also do delivery and purchases with ease, as well as list the goods on Amazon.

BigCommerce also allows you to sync your inventory with Facebook Shop, Pinterest, eBay, and Square POS, allowing you to process all of your orders from one location.

It has low-cost integrations with PayPal, operated by Braintree, Stripe, Apple Pay, Pay with Amazon, and thousands more. The best live chat app for BigCommerce is listed below.

1. Re:Amaze

Re:amaze is web-based customer service and messaging network that helps companies assist, connect, and convert clients.

Re:amaze offers critical service functionality, including chat and automated customer interaction, as well as integrations with the social media, smartphone, and email platforms.

It’s built for high scalability and developed with the consumers in mind. Re:amaze also provides management tools for collaborative workflows, joint inboxes, FAQs, blogging, and satisfaction surveys.

Features of Re:amaze

With a few snippets, you can integrate our support UI into your online shop, SaaS, website, or support portal.

Connect us to your Slack, Magento, Hipchat, or Shopify account. Alternatively, you can build on top of our API.

Give your consumers a streamlined experience. Without jeopardizing the team’s functionality

Pros

  • In less than six months, it has evolved into a critical component of improving customer experience. The Reamaze team provides super-simple integrations and excellent customer service.
  • The features and price are excellent. The user interface is straightforward, sleek, and quick to use.
  • You can connect with Shopify, Magneto, Hipchat, and Slack

Cons

  • The live chat’s backed GUI is terrible. We eventually left because the chat feature didn’t meet our requirements.
  • Furthermore, there is no built-in code syntax highlighter. It is critical for technical products with developers that need sample code as part of the knowledge base posts.

2. Tidio

Tidio Live Chat is part of the most widely used live chat technologies, focusing on small to medium-sized enterprises.

You begin your Tidio experience by customizing the appearance of your live chat. Integrate the app with your BigCommerce store with a few mouse clicks – and you’re done!

What makes Tidio unique is its sleek architecture, which is appropriate for any enterprise. It also offers a complete mobile device support, which includes a mobile app for Android and iOS.

It provides a live overview of what the customer is writing before submitting their post. It also includes other features that make responding to the customers’ questions simpler and more comfortable than ever.

Tidio is a BigCommerce messaging app that is ideally suited for small to medium-sized online stores. Tidio not only provides robust automation software, but it also integrates with email and Facebook Messenger profiles.

Tidio is a business communicator that incorporates live chat, chatbots, Messenger, and email into one platform.

By engaging guests in real-time, this app reduces the time it takes to engage with your clients while still increasing revenue and loyalty.

Additionally, with iOS and Android capabilities, this product can be used on the go to keep consumer interactions flowing through all platforms.

Features Of Tidio

Tidio has several features that can be particularly beneficial to e-commerce businesses:

  • Easy-to-use automation

Easy to use automation that allows you to send automatic messages to your customers based on their behavior, such as sending special invites to people who return to your shop.

You can create an automated bot to handle inquiries about product availability and delivery options. If you’re using Shopify’s Facebook Messenger integration, you’ll be able to handle questions from your Facebook Fanpage Live visitors’ list, as well as log users visiting your website.

  • Powerful Automation

One of the most refined automation builders possible is one of Tidio’s most critical features. It enables you to automate thousands of different scenarios for your store.

For example, you can send a welcome note with a coupon code to all guests from a specific country that came to your site via Google AdWords in just a few clicks.

  • Messenger And Email Integration

Apart from using the widget, you can also connect Tidio to your email client and Messenger account to accept all of your messages in one location. It also helps you communicate with your offline customers.

Pros

  • It has a solid iOS app, and the web app’s user interface is fantastic—customers like being able to speak with a live human.
  • It’s incredible to export discussions, see where clients are from, and have everyone on the team see what’s going on. Additionally, email marketing’s features are an all-in-one perk.

Cons

  • The pricing for additional users is the tool’s only flaw.
  • Any of the videos are a little challenging to follow.

3. LiveChat

LiveChat is a popular live chat solution that focuses on providing added value to e-commerce store owners.

It’s planned to address all companies’ needs with its ticketing scheme, sophisticated data processing, and target monitoring.

It works for most well-known e-commerce sites out of the box, such as Shopify and BigCommerce.

It’s also the first live chat solution with an official Magento technical collaboration and a solution designed specifically for Magento customers.

Features of LiveChat

Several LiveChat capabilities are particularly beneficial to e-commerce companies. Among them are the following:

  • Ticketing System

Save cases to be handled later by email if you have a large number of requests.

  • Visitor’s Analytics

When chatting with visitors, gain insight into their records, such as the product pages they visited previously, the keyword they used to locate your website on Google, their demographics, and time on site

  • Customers List

A list of consumers visiting the website can be quickly filtered based on their on-site activities, like the hours they spend there.

  • A Sneak Peek Into Messages Writing

A live view of the visitor’s response before he or she sends it (TIP: use it to formulate a response before a customer asks a question)

  • Eye-Catchers

A choice to set up eye catchers to attract the attention of tourists who are browsing your shop

Pros

  • Convenience

Live chat functions will provide your consumers more ease by providing easy access. They get fast answers or suggestions rather than leaving them waiting for hours for a response from your staff.

In a day and age where customer demands are more significant than ever and want an experience that supports them, live chat meets these standards by providing the comfort that users desire.

  • Cost-Efficient

Businesses can do a lot with live chat without using various resources and processes or even hiring an extensive customer service staff. Live chat features will improve efficiency by reducing expenses.

You won’t have employ a more extensive staff to deal with emails, phone calls, and even letters due to their ease of use.

  • Can Be Turned Off

One advantage of live chat features is that they can be turned off if you have difficulty managing your live chat, which is not possible for telephones or emails. Although you can try to be available wherever possible, having the ability to turn off your conversation is a significant benefit if you’re short on staff or especially busy.

Cons

  • Time Consuming

The key aim of live chat is to provide consumers with instant, real-time responses to their questions and queries. You don’t need a squad or a member of staff available to respond to these inquiries at all times.

While this is perfect for more prominent companies, it can be challenging and time-intensive for small businesses and entrepreneurs to manage a real-time live chat.

  • Trolls & Pranks

Unfortunately, there are lots of people, like the company’s live chat, who have nothing else to do than fuck with people. It’s not uncommon to see users trolling your live chat to prank your customer service staff or otherwise wasting their time.

It may be inconvenient for others and could discourage others from having this form of a feature on their website.

4. LivePerson

LivePerson is the most common live chat solution among the Fortune Global 500’s most prominent e-commerce firms.

It’s aimed at more significant companies, emphasizing providing more specialized features for more demanding consumers.

It offers several options for combining your business chat with mobile contact platforms. It offers integration with Facebook Messenger, SMS, and simple chat deployment in your company’s mobile app.

Features of LivePerson

  • Co-browsing allows you to walk a customer around your shop while talking with them.
  • Integration of mobile apps allows you to add a live chat feature to your Android or iOS app.
  • You are using important SMS messages to integrate with your phone’s SMS system, allowing you to respond to chats faster.
  • Connecting your conversation with the iOS GUI, allowing Apple Maps users to chat directly with your company as they search for it on their iPhones [currently in beta mode]
  • Adding a talk icon to the AdWords promotions increases the likelihood of customer touch.

Pros

  • Configuring the graphic information of chat invites is simple with the Design Studio.
  • They have Bots built-in that can work with or without human agents.
  • Their Analytics Builder allows you to completely configure your reporting rather than being limited to pre-made reports.

Cons

  • With the various layers of settings (target demographic, access point, behavior), creating chat engagements and promotions may be overwhelming, necessitating a rethinking of overall preparation. For example, Instead of one campaign of ten meetings, five campaigns with two arrangements each could be needed.
  • The audit trail function is very restricted. This may affect enforcement and the potential to figure out “who did something” when something goes wrong.

5. Chatra

Chatra is an easy yet user-friendly live chat solution that offers a free option for individuals and a premium version for businesses that need multiple agents.

Small and medium enterprises can benefit the most from Chatra’s array of valuable features.

It has several integrations (Slack, Google Analytics) and a smartphone iOS and Android app that help you answer customers on the go.

Features of Chatra

Chatra offers the following features that are useful for e-commerce:

  • With Google Analytics’ automated incorporation, you can monitor events and goals.
  • Information of what guests are typing enables the agent to schedule responses ahead of time and offer quick assistance.
  • Screensharing with the Median app allows you to see what your clients are doing on your website in real-time.
  • Group chats – in the event of a more complex topic, multiple agents would be able to communicate with one customer simultaneously.
  • With Shopify integration, you can use the Cart Saver feature to help close deals by sending automated messages to people who have added items to their cart but haven’t completed the order.
  • You and your clients can access the discussion history at any time. Guests can resume conversations even though they navigate to a new page while speaking or abandon the website and return later.

Pros

  • Customize the chat interface
  • All of the basic features are available.
  • Apps on the desktop and tablet
  • Google Analytics, Slack, and HelpScout integrations

Con

  • Only 14-days trial
  • No ticketing system
  • Basic reporting

6. UserEngage

UserEngage is a CRM, live chat, and marketing automation platform that works with companies of all sizes.

Its simple drag-and-drop editor offers a variety of creative templates as well as the ability to create your customized chat boxes.

Visitors will see who staff members speak about if they fill out a brief profile, which helps conversations seem very friendly.

Features of UserEngage

  • Identifying hot leads by observing visitor activity, and creating customer accounts. You can submit needed information to a designated agent who approaches the visitor with a customized welcoming letter.
  • Creating a virtual pipeline canvas that organizes the sales team and their operations allows you a concise picture of the current position.
  • Analytical software that generates reports to monitor the company’s success.
  • UserEngage generates a profile for each person that contains all metadata aboutthe activities that occur on a page and a timeline of all communications and then stores this information in one place in pre-selected logical units.
  • Sending follow-up email campaigns requests for feedback or updates of those who have attached items to their cart but have not yet purchased them

Conclusion

As you can see, there are several options for live chat apps. Define the market criteria and choose a solution that meets them.

Determine if you want LivePerson’s advanced features or the simple functionality of Chatra.

We believe any of these tools are the right choice for your business, plus you can even try most of them for free.