In this age of the internet and modern technologies, where everything is available on-demand, you cannot expect to touch the summit of success if you don’t innovate and improvise. You cannot rest on your laurels when it comes to providing customer support. People don’t like to wait and they move on in this hyper-competitive market of the 21st century. In such circumstances, you need to provide customer support that is the best in the industry, especially when you are a large business, have a lot of competition, and intend to grow even further. 

Owning and managing only a website isn’t enough to provide customer support that customers aspire to these days. Having an online presence increases opportunities to acquire more customers, but it doesn’t necessarily ensure to retain those customers. To retain those customers and turn them into loyal customers, you need to provide exceptional customer support on demand. That means whenever or wherever your customers need assistance, you have to be right there. And here live chat software comes into the picture that helps you provide exceptional customer support to your visitors and customers. 

If you own a large business and may be wondering which is the best live chat software for large businesses, then you don’t need to wonder anymore. Because, in this post, we are going to discuss in detail the best live chat software for large businesses. 

8 best live chat software for small businesses

1. LiveChat

LiveChat is among the best live chat software for large businesses because of numerous remarkable features that you can utilize for live chat for customer support, web analytics, online sales, and marketing. It is one of the most powerful chat and helpdesk tools with astonishing designs.

LiveChat comes with a web-based chat window and web-based control panel that enables you to provide customer support through live chat from any connected device. It is actually a comprehensive set of tools that not only offers live chat but also covers ticketing, file sharing, chat surveys, geo-tagging, data security, co-browsing, advanced reporting, work scheduling, customer engagement, multiple branding, and most importantly can integrate well with other multiple third-party systems software.

The “Business” and “Enterprise” paid plans of LiveChat to come with numerous top-quality features that can be the best for large businesses and enterprises.

Key features

  1. LiveChat is one of the easiest live chat software to implement and it is not only for customer support but also for eCommerce lead generation, sales, and much more.
  2. LiveChat provides real-time monitoring of the website, elegant dashboard, statistics and analytics, interactive reports, etc. that collectively make it one of the most comprehensive tools for large businesses. 
  3. LiveChat supports more than 30 languages and integrates with numerous other software and applications. 
  4. LiveChat gives you a full view of your chat history and performance metrics so that you can make your workflow and operations better to be more customer-centric. 
  5. LiveChat offers remarkable customization options for chat widgets, chat widget themes, logos, chat buttons, etc. 

2. ChatBot

ChatBot is another best live chat software for large businesses as it enables large companies and businesses to make the best use of artificial intelligence to optimize customer engagement and develop your business.

It is a modern and advanced tool that functions like a virtual assistant for your website and social media pages that will automatically answer customers’ frequently asked questions. If customers ever wish to communicate with a real person, ChatBot can forward them to your agents through various integrated tools.

Its personalized text, images, buttons, and instant responses help you show off your products, services, or brands in the way you prefer. Overall, ChatBot is the best live chat software for companies of any size but its plans are the best for large businesses in particular. 

Key features

  • ChatBot offers an intuitive drag and drop interface that can be used to create a personalized ChatBot. It also offers numerous readymade templates for different industries that let you design custom chat scenarios and chat routing that is in accordance with your business requirements. 
  • ChatBot’s artificial intelligence algorithms enable you to significantly improve your response time. Moreover, the dynamic responses also help you improve customer support services and encourage customers to connect and converse with you. 
  • ChatBot not only allows you to engage your customers but also generates leads and turns prospects into customers. 
  • ChatBot also integrates with just one click with other third-party applications like Facebook messenger, WordPress, LiveChat, Slack, etc.

3. Freshchat

Freshchart is among the best live chat software for large businesses that enables them to engage prospects and customers on the website, mobile apps, and social media platforms. It is a chat solution that simplifies and makes communication better between you and your customers a more captivating and personalized customer support experience.

Freshchat enables large businesses to increase customers by focusing on a continuous and context-driven chat experience. The features like creating and sending contextual messages, design campaigns to educate prospects, acquire leads and qualify resources, extract valuable insight from users or third-party systems make it really good live chat software for large businesses. On top of that, Freshchat integrates well with other platforms like Facebook messenger, Zendesk, Slack, etc.

The “Estate” and “Forest” paid plans of Freshchat to come with a lot of remarkable features that can really be enticing for large businesses and enterprises.

Key features

  • Freshchat live chat comes with an advanced web messenger that lets you share emojis and other content that gives a feeling of other social media messengers. 
  • Freshchart provides a unique messaging experience as it lets you categorize chats into custom groups to connect each customer to the right agent or team.
  • Freshchart enables you to view a visual summary of your customer support team performance, measure response time and resolution time, know about chat trends, and gauge the workload of each team member.
  • Freshchart allows you to provide FAQ search inside the messenger in more than thirty languages while waiting for an agent.
  • Freshchart’s feature of automated pre-formatted responses to frequently asked queries helps you optimize resolution time.

4. Bitrix24

Bitrix24 is another best live chat software for large companies as well as enterprises that offers a comprehensive package consisting of tasking, document management, time management, CRM, and project management. It functions in a very social-style environment where you can use profiles, content sharing, spontaneous communication, commenting, and liking. That means Bitrix24 offers it all that takes a company to manage its online operations. 

Key features

  • Bitrix24 provides a unique experience as well as simplifies communication with social features as well as automated processes such as assisted reporting, subscriptions to groups, and notifications. 
  • Bitrix24 unites robust modules into a single comprehensive program that performs the complete variety of intranet services such as workgroups, company services, time management, time planning, document management, CRM, etc.
  • Bitrix24 unites all those modules to offer a program that is the best for small, medium, and large enterprises. 

5. LiveAgent

LiveAgent is one of the most reviewed live chat software in the market and is the best option for large businesses. It also boasts about offering the fastest live chat widgets. LiveAgent is a complete helpdesk software solution that is packed with remarkable features and developments. It offers an omnichannel universal live chat plugin, real-time live chat, robust customer service portal, built-in call center, and much more.

LiveAgent is customizable and also offers language adaptability. Its features enable you to convert your visitors into potential customers in a matter of seconds. LiveAgent also offers Android and iOS mobile apps for on-the-go customer service. Overall, LiveAgent is among the best live chat software for large businesses. 

Key features

  • LiveAgent’s unified database allows you to store all your crucial data in a unified place. The data is then delivered to relevant departments after the organization of data on the basis of pre-set rules. That minimizes manual rerouting and redirecting by almost 25%.
  • LiveAgent automatically converts repetitive questions and queries into FAQs and places them in the section that is used as a source of information. 
  • LiveAgent integrates well with social media platforms like Facebook and Twitter to enable you to provide customer support on different channels and also monitor other business-related activities. 
  • LiveAgent introduced three pricing plans as a crucial part of helpdesk software that enables you to enjoy real-time chat with customers, view and manage important customer data, save conversation transcripts in the form of a ticket, free ticket management, knowledge-base functionality, call center, and CRM.

6. Zendesk

Zendesk also offers one of the best live chat software for large businesses that are easy to implement and use. It has the most intuitive live chat that ensures hassle-free conversation and communication with prospects and existing customers. Zendesk always remains focused on innovation and adaptive to the demands of the ever-growing market. It allows you to provide exceptional customer support through different channels like websites, mobile apps, and social media platforms like WhatsApp. Zendesk boasts to deliver response time as fast as 30 seconds and improves the performance of your agents by almost 25%. 

Key features

  • Zendesk betters response time to ensure instant customer support and capture leads.
  • Zendesk allows photo and file sharing with the customers and visitors that lead to better communication and conversations. 
  • Zendesk’s chat triggers are a big force that empowers you to create customer-centric chat protocols and frameworks that better tend to your customers’ needs. 
  • Zendesk’s automated chatbots automatically initiate the chat with visitors even when there is no agent available that enables you to provide attention to every lead and increase your customer base.
  • Zendesk also keeps records of visitors’ visiting pages, items, or products and delivers you for analysis. It lets you understand the behavior of your customers in a better way.

7. Gorgias

Gorgias is another one of the best live chat software for large businesses that also offers email integration, request assignments, tracking of customer history, ticket management, autoresponders, etc. It is a cloud-based helpdesk solution that helps to connect with third-party eCommerce platforms like Shopify and also pulls data on orders, payments, refunds, etc. Gorgias is among the best live chat software for large businesses because it is innovative and adaptive to the needs of large businesses. 

Key features

  • Gorgias integrates well with several support platforms like Facebook, Outlook, Twitter, etc. to aggregate and manage customer queries from multiple channels into one place.
  • Gorgias also helps to handle all customer support tickets with the same ticketing systems regardless of the channel they received. Moreover, tags and rules are the same for all tickets.
  • Gorgias’s autoresponders enable you to improve ticket resolution speed and tickets are automatically resolved according to predefined rules and regulations. 
  • Gorgias also offers several helpdesk features like internal notes, anti-collisions, ticket assignments, custom reviews, tags, etc. in order to ensure effective ticket organization and collaboration.

8. Smartsupp

Smartsupp is among the best live chat software that offers multichannel management in a single setup. It allows you to connect with your customers and visitors via emails, chats, and Facebook messages from a single unified platform. Smartsupp mobile application is also available to respond to customers on the go. Features like drag and drop file sharing, personalized messages, video recording to record the behavior of your customers, etc. make Smartsupp one of the most enticing software. In a nutshell, Smartsupp is a smart choice for large businesses because of its unique features. Moreover, it can also integrate with other popular shopping stores. 

Key features

  • Smartsupp’s real-time notifications allow you to provide instant customer support. It also gives detailed information about the returning customers that help you plan your conversation accordingly. 
  • Smartsupp also lets you create personalized messages according to pre-set principles and send them to your customers.
  • Smartsupp live chat is easy to set up and can be embedded on every website of your choice. You can also use your mobile phone to provide instant customer support anytime, anywhere. 
  • Smartsupp also enables you to watch video recordings of your customers and visitors on your websites that make it possible for you to understand their behaviors and provide them the customer support they desire.