Live chat software is the best and most satisfying way of customer support. Live chat allows businesses to communicate with their visitors and clients in real-time. That means a business can provide answers and customer support on customers’ time and whenever they need it. So, those are the reasons that live chat brings 85% customer satisfaction.
Live chat tools are more enticing in the sense that they integrate well with CRM software, sales software, and many other third-party applications. It is also important that live chat software integrate well with social media platforms, especially Instagram. Instagram is considered as an “always-on” platform where marketing remains at peak all-time. Many customers consider Instagram as a customer support channel as well where they frequently inquire about the promoted products, services, and the companies themselves.
Why do live chat software that integrates with Instagram are important?
Instagram currently boasts approximately 1 billion monthly users. At the start of the journey, Instagram was just a photo-sharing platform. But, gradually platform begin to gain success and popularity. That leads businesses to think that Instagram could be influential in their success, especially marketing success. Nowadays, businesses of all sizes are active on Instagram to promote their products and services making the best use of photos, videos, and customer testimonials.
Similarly, customers also consider Instagram an important channel to know about businesses and their products or services. They are often seen asking about good or even bad experiences about a particular business and its offered products or services. In short, comments, complaints, or praises of people about a particular business can develop or destroy a business. Thus, the power of Instagram cannot ever be questioned. However, it is almost impossible to respond to millions of people over Instagram or even hundreds if you own a small business. So, what should you do?
Here enters the live chat software into the picture. Live chat software that integrates well with Instagram enables you to handle hundreds and thousands of messages and notifications without getting lost in them. Therefore, you should look for live chat software that integrates with Instagram so that you can take full advantage of the Instagram wonders. There is very little live chat software currently available that can integrate with Instagram. In today’s post, we are going to share with you a list of the best live chat software that integrates with Instagram.
1. LiveAgent
LiveAgent is certainly among the best live chat software that integrates with Instagram. It is an extremely popular live chat tool that comes with a lot of remarkable features. Another important feature that LiveAgent introduced is integration with Instagram. It doesn’t only offer Instagram integration but also lets you store all your Instagram tickets in a single helpdesk that enables you to access past communication easily and whenever you want.
LiveAgent helps you impress your customers with your knowledge of their past inquiries, purchasing data, and other relevant information. Customers will see you really care about them and it will surely enhance your brand loyalty as well as customer satisfaction.
2. Zendesk
Zendesk is another live chat software that integrates with Instagram and lets you boost brand loyalty and increase customer satisfaction. Instagram and Zendesk integration efficiently and effectively manage your customer conversation and much more. The integration allows you to receive and respond to all comments on your Instagram posts. The biggest advantage of Zendesk in this regard is that it integrates all posts and comments from your account into your routine workflow so that you can connect with your audience on Instagram without having to leave Zendesk. The key features include you can generate a ticket for each comment or get all comments under a single ticket, and a free trial makes Zendesk really enticing.
3. Gorgias
Gorgias is another rare and the best live chat software that integrates with Instagram. It enables you to immediately respond to Instagram posts and comments from a single app. Gorgias helpdesk also helps its clients to use your Instagram page as a privileged communication channel. That makes your Instagram page really successful. You can see rich customer information such as past conversations and comments, order history, etc. right with your Instagram tickets. Moreover, Gorgias has introduced smart autoresponders that significantly reduce response time by 40%, send personalized messages, and automate replies to recurring customer queries.
4. Atom
Atom is another important communication management program that integrates with Instagram and other popular social media platforms. It uses artificial intelligence technology to enable businesses to streamline communication with their customers. You can view, organize, and respond to your customers’ comments and messages through Instagram and other social media platforms like Telegram, WhatsApp, Messenger, etc.
5. Trengo
Trengo is a platform that empowers businesses to manage team communication and connect with customers across multiple communication channels with the help of a shared inbox. Its live chatbox comes with a variety of features and automated functions such as automated greetings, set up triggers, and much more. Trengo has also introduced integration with Instagram that allows its clients to organize and manage customer requests and queries from Instagram.
6. Tray.io
Tray.io offers live chat and Instagram integration with automation. It boasts about providing the unique and best service in this regard. Tray platform’s robust connectors connecting live chat and Instagram are capable of connecting to any service without the need for any other integration tools.
7. ItsAlive
ItsAlive is another live chat software that integrates with Instagram. It is a cloud-based platform that allows businesses to create personalized chatbots. ItsAlive comes with a lot of top-quality features together with Instagram integration.
8. Callbell
Callbell is a unique live chat software that enables businesses to manage their team collaboration through multiple communication channels including Instagram. It comes with numerous top-class features along with Instagram integration that makes it one of the best live chat software that integrates with Instagram.