Starting a business takes a lot of effort and investment. You have to deal with numerous
issues at the very outset of your endeavor. One of those issues is how to acquire customers, retain them, and turn them into loyal customers. And for that, live chat software plays a key role. You have to understand the fact that just having a website for your business isn’t enough when it comes to providing customers top-class support when they need you. Having a website is good for online presence and open door for opportunities to reel in new customers but that doesn’t necessarily mean you will be able to effectively communicate with your customers. Thus, in order to get maximum conversion rates, the highest level of customer satisfaction, and on top of it, incur low support costs, you need live chat software for your startup.
The best live chat software can assist your newly started business with conversions beyond your imagination. Especially in this current digital era, virtual options for customer support such as live chat and chatbots are integral for a business to compete with already established competitors. Therefore, if you have started a new business and want to provide your customers excellent support services, then live chat software can help you do that with a touch of brilliance. In today’s post, we are going to share with you a list of the best live chat software for startups.
9 best live chat software for startups
1. LiveChat
LiveChat is among the best live chat software for startups because of numerous remarkable features that you can utilize for live chat for customer support, web analytics, online sales, and marketing. It is one of the most powerful chat and helpdesk tools with astonishing designs. LiveChat comes with a web-based chat window and web-based control panel that enables you to provide customer support through live chat from any connected device. It is actually a comprehensive set of tools that not only offers live chat but also covers ticketing, file sharing, chat surveys, geo-tagging, data security, co-browsing, advanced reporting, work scheduling, customer engagement, multiple branding, and most importantly can integrate well with other multiple third-party systems software.
LiveChat is the best live chat software for startups because it is one of the easiest live chat software to implement and it is not only for customer support but also for eCommerce lead generation, sales, and much more. It also provides real-time monitoring of the website, elegant dashboard, statistics and analytics, interactive reports, etc. Moreover, LiveChat supports more than 30 languages, integrates with numerous other software and applications, gives you a full view of your chat history and performance metrics so that you can make your workflow and operations better to be more customer-centric, and offers remarkable customization options for chat widgets, chat widget themes, logos, chat buttons, etc. All those features at the lowest costs, even the option to start with a free version, collectively make it one of the most comprehensive tools for startups.
2. Zoho SalesIQ
Zoho SalesIQ is another one of the best live chat software for startups to provide the best customer support experience. It is a sub-part of a larger ecosystem of Zoho that comes with everything from CRM to other tools that focus on sales and customer support. It manages, prioritizes, and closes a volume of requests reaching your website through a wide range of channels. Zoho SalesIQ also builds and provides a support knowledge base that helps you in several ways. It is also one of the best solutions because it is a flexible and cloud-based helpdesk tool that enables you to provide exceptional customer support that your customers crave for.
Zoho SalesIQ live chat software offers automated visitor geolocation, lead generation, customer support team coaching that enable managers to understand their team members’ individual performance free of cost through its free version. You can also upgrade to other plans in order to get the most out of Zoho SalesIQ.
3. Zendesk
Zendesk also offers one of the best live chat software for startups that is easy to implement and use. It has the most intuitive live chat that ensures hassle-free conversation and communication with prospects and existing customers. Zendesk always remains focused on innovation and adaptive to the demands of the ever-growing market. It allows you to provide exceptional customer support through different channels like websites, mobile apps, and social media platforms like WhatsApp. Zendesk boasts to deliver response time as fast as 30 seconds and improves the performance of your agents by almost 25%.
Key features like better response time to ensure instant customer support and capture leads, photo and file sharing with the customers and visitors leading to better communication and conversations, automated chatbots, etc. can be a real force for your newly established business. Moreover, Zendesk’s chat triggers are a big force that empowers you to create customer-centric chat protocols and frameworks that better tend to the needs of your customers. It also keeps records of visitors’ visiting pages, items, or products and delivers you for analysis. It lets you understand the behavior of your customers in a better way. Thus, Zendesk makes its place in this list of the best live chat software for startups because of all those remarkable features that let you provide customer support that your customers can never forget.
4. Drift
Drift is another option for startups who want to provide exceptional customer support to their customers. It helps you have personalized communication with your customers and impress them with on-demand assistance without asking them to fill out tiresome forms and waste time. Drift is in fact one of a kind conversational and marketing tool that turns each question or query of a customer into an organized sales meeting.
Drift filters your most valuable customers, secure access to slider messages, targeting, customer triggers for team members to send the exact messages, artificial intelligence bots, and does much more than that. Drift also tries to continue the conversation with your customers via emails, even after they leave your website. Other remarkable features include canned responses, pulls all the relevant data, stores entire conversation history, and connects customers to the right agents. All those features combine to make Drift one of the best live chat software for startups.
5. Intercom
Intercom is another one of the best live chat software for startups. It is a Conversational Relationship Platform (CRP) and is designed for businesses to build the best relationships with their customers through a personalized and messenger-based unique experience. Intercom is a tool built for sales as well as lead generation. It is a unique software as well that targets website visitors, analyze their behavior, and directs them to relevant departments of the company according to their needs and demands.
Intercom comes with modern and captivating chat windows and buttons coupled with numerous customization options. It brings some top-notch automatic features like chatbots that automatically answer basic and frequently asked questions. Intercom can automatically assign customer support requests as well as sales inquiries to a relevant support team member. In other words, Intercom is a kind of jack of all trades because of its multitasking capabilities. Its AI engine can automatically direct and prioritize the audience and also send personalized messages to the target audience. Thus, you can provide exceptional customer support through Intercom and set yourself apart from your competitors either free of cost through free version or at very affordable prices.
6. Olark
Olark is also among the best live chat software for startups that gives you a lot to substantially improve the performance of your customer support team and provide customers a support experience they never forget. It is a premium tool with lots of fantastic features. The biggest advantage of Olark is that it gives your customer support team insightful data about your customers. Team members can easily discern exact web pages visited by customers and the content of their clients. In short, Olark is the best live chat software for startups who want to acquire new customers, increase sales, and provide their users unique customer support experiences through powerup plans.
Olark offers numerous features that make it the best option for fresh businesses. It enables your support team to connect to Olark live chat from any Android or iOS device third-party applications that significantly helps the customer support team. It also enables them to monitor live visitors on your website and to proactively engage them. Olark provides real-time reporting and agent rating to help you improve the performance of your support team. Other features like automatically sending automated messages to your visitors based on their behavior, chat console make it easy for your team members to communicate and save all relevant data about the task, clients, people you connected, meaningful insights into the chat, pre-chat surveys, post-chat surveys, team management features, easy to set up, and integrates well with other solutions like Google Analytics, Zendesk, Slack, and more make it one of the best option for startups.
7. Chatbot
ChatBot is another best live chat software for startups as it enables large companies and businesses to make the best use of artificial intelligence to optimize customer engagement and develop your business. It is a modern and advanced tool that functions like a virtual assistant for your website and social media pages that will automatically answer customers’ frequently asked questions. If customers ever wish to communicate with a real person, ChatBot can forward them to your agents through various integrated tools. Its personalized text, images, buttons, and instant responses help you show off your products, services, or brands in the way you prefer. Overall, ChatBot is the best live chat software for companies of any size but its plans are the best for large businesses in particular.
Its key features like an intuitive drag and drop interface that can be used to create a personalized ChatBot, numerous readymade templates for different industries that lets you design custom chat scenarios and chat routing that is in accordance with your business requirements, its artificial intelligence algorithms that enable you to significantly improve your response time, easy integration with other third-party applications like Facebook messenger, WordPress, LiveChat, Slack, etc. make it one of the best option for startups.
8. Tidio
Tidio is also among the best live chat software for startups that enables websites and businesses to connect with audiences or customers in real-time. It also comes with an option to create chatbots for automated messaging. You can also enjoy various other top-quality features like canned responses, all-in-one shared inbox, etc.
Tidio offers a free plan with various features that are enough for fresh businesses as it allows 3 chat operators and unlimited chat with 100 visitors per month. You can sign up for paid plans later on in your journey when a free plan starts to fall short. Even with the paid plans, Tidio is among the most economical and affordable live chat software available in the market.
9. Bold360
Bold360 is also among the best live chat software for startups because it offers numerous top-quality features. It is software powered by artificial intelligence and comes with a remarkable functional visual quality. Bold360 shows a lot of significant information on a single screen such as customer details, number of active conversations, etc. It is the best option for startups because it is extremely easy to handle and doesn’t require significant experience that suits fresh businesses. Features like affordable prices, inter-departmental and internal team communication tools, and many other remarkable qualities are more than enough to handle customer support services for startups.