Do you know what is the most important part of a sales team’s operations? It is interaction and communication with customers or clients. This isn’t an easy task either as you have to be the best at providing instant and on-demand customer support.

In this current era of great hustle and bustle, nobody has the time to wait and nobody wants to wait. Prospects and customers simply move on if you fail to respond immediately. Moreover, the way people want to be contacted with businesses has also drastically changed over the past few years. Multiple surveys and reports indicate that almost 41% of people prefer live chat customer support. So, live chat customer support is the best solution for businesses in this regard. But, the problem is, does each live chat software suits your customer support team? 

Customer support teams need team chat software for easy and effective communication and collaboration. They have to communicate and connect with prospects and customers as well as with each other. Customer support teams need the right tools and live chat software is the best. Good live chat software helps team members to remain updated, know what is going on, and also can be better aware of the customer problems and requirements. Thus, live chat software is an absolute necessity for businesses and customer support team operations. Therefore, try to look for the best live chat software for support teams and if you are in search of one, then don’t worry. We are going to share with you a list of the 7 very best live chat software for support teams.

7 best live chat software for support teams

1. LiveChat 

LiveChat is among the best live chat software for support teams because of numerous remarkable features that you can utilize for live chat, customer support, web analytics, online sales, and marketing. It is one of the most powerful chat and helpdesk tools with astonishing designs.

LiveChat comes with a web-based chat window and web-based control panel that enables you to provide customer support through live chat from any connected device. It is actually a comprehensive set of tools that not only offers live chat but also covers ticketing, file sharing, chat surveys, geo-tagging, data security, co-browsing, advanced reporting, work scheduling, customer engagement, multiple branding, and most importantly can integrate well with other multiple third-party systems software.

The “Business” and “Enterprise” paid plans of LiveChat to come with numerous top-quality features that can be the best for the customer support team and its operations. 

Key features that help customer support teams

  1. LiveChat is one of the easiest live chat software to implement and it is not only for customer support but also for eCommerce lead generation, sales, and much more.
  2. LiveChat provides real-time monitoring of the website, elegant dashboard, statistics and analytics, interactive reports, etc. that collectively make it one of the most comprehensive tools for customer support teams. 
  3. LiveChat supports more than 30 languages and integrates with numerous other software and applications. 
  4. LiveChat gives you a full view of your chat history and performance metrics so that you can make your workflow and operations better to be more customer-centric. 
  5. LiveChat offers remarkable customization options for chat widgets, chat widget themes, logos, chat buttons, etc. 

2. Zendesk

Zendesk also offers one of the best live chat software for customer support teams that is easy to implement and use. It has the most intuitive live chat that ensures hassle-free conversation and communication with prospects and existing customers.

Zendesk always remains focused on innovation and adaptive to the demands of the ever-growing market. It allows you to provide exceptional customer support through different channels like websites, mobile apps, and social media platforms like WhatsApp. Zendesk boasts to deliver response time as fast as 30 seconds and improves the performance of your agents by almost 25%. Its following features indicate why it is one of the best live chat software for support teams.

Key features that help customer support teams

  • Zendesk betters response time to ensure instant customer support and capture leads.
  • Zendesk allows photo and file sharing with the customers and visitors that lead to better communication and conversations. 
  • Zendesk’s chat triggers are a big force that empowers you to create customer-centric chat protocols and frameworks that better tend to the needs of your customers. 
  • Zendesk’s automated chatbots automatically initiate the chat with visitors even when there is no agent available that enables you to provide attention to every lead and increase your customer base.
  • Zendesk also keeps records of visitors’ visiting pages, items, or products and delivers you for analysis. It lets you understand the behavior of your customers in a better way.

3. HubSpot

HubSpot offers live chat software that is among the best in the business. HubSpot is a part of their HubSpot CRM services. It is one of the best choices for newly established and growing businesses because you have to spend big on such tools. It grants you a complete view of your audience or customers’ communication. It also helps you gain access to the contact property data of all those visitors you chat with. HubSpot also allows you to know the identity of those you chat with and also their history. Moreover, you can spin up tickets, deals, etc. from live chats and it also stores transcripts on the CRM’s contact record.

Key features that help customer support teams

  • HubSpot enables your customer support team to personalize chat with your prospects and customers to make it more engaging and attractive for them.
  • HubSpot allows real-time chat with visitors that improves response and resolution time.
  • HubSpot makes it easy to scale communication and makes easy access possible for each support team member to conversations automatically saved and stored. 
  • HubSpot also offers other solutions like create support tickets, schedule follow-up tasks, make calls, send emails, take notes, and more.

4. Intercom

Intercom is another one of the best live chat software for support teams. It is a Conversational Relationship Platform (CRP) and is designed for businesses to build the best relationships with their customers through a personalized and messenger-based unique experience. Intercom is a tool built for sales as well as lead generation.

It is a unique software as well that targets website visitors, analyze their behavior, and directs them to relevant departments of the company according to their needs and demands. 

Key features that help customer support teams

  • Intercom comes with modern and captivating chat windows and buttons coupled with numerous customization options.
  • Intercom brings some top-notch automatic features like chatbots that automatically answer basic and frequently asked questions.
  • Intercom is a kind of jack of all trades because of its multitasking capabilities. Its AI engine can automatically direct and prioritize the audience and also send personalized messages to the target audience.
  • Intercom automatically assigns customer support requests as well as sales inquiries to a relevant support team member.
  • Intercom ensures easy collaboration and communication of team members through a single inbox.
  • Intercom also allows you to view performance statistics and funnel metrics. 

5. Tidio

Tidio is also among the best free live chat software that enables websites and businesses to connect with audiences or customers in real-time. It also comes with an option to create chatbots for automated messaging. You can also enjoy various other top-quality features like canned responses, all-in-one shared inbox, etc. The plus point is, Tidio is a free live chat tool that enables you to respond to your visitors in seconds. Overall, Tidio is among the most economical and affordable live chat software for support teams currently available in the market. 

Key features that help customer support teams

  • Tidio live chat tool enables your support team to create personalized messages, customize chat widgets, and instantly respond to your prospects and customers.
  • Tidio also enables your team members to see the identity of site visitors, quickly reply to support requests or sales inquiries, monitor results, and much more. It will significantly improve your support team performance. 
  • Tidio presents chatbots that help to engage your audience in a conversational style, welcome newcomers or returning customers, reach them spontaneously before they leave your website, lead people to action, and other similar activities that improve team performance. 
  • Tidio also offers an email marketing module that enables you to create campaigns and send different informative emails to your customers. 

6. Tawk.To LiveChat

Tawk.To is one of the best live chat software for support teams that is also popular because of free functionality. That means it is one of the most reliable live chat tools that are available for free and offers ticketing, live chat, as well as knowledge-based functionalities.

You can enjoy real-time monitoring of visitors, automated translations with 27 plus languages, canned responses, customizable chat widgets and landing pages built for chat, and much more. There are numerous key features that ultimately lead to better customer support performance. 

Key features that help customer support

  • Once the Tawk is implemented, its unique ticketing system, ability to customize greetings, messages based on the location of the customer, and many other high-quality features significantly help your customer support team. 
  • Tawk also allows you to create a help center that empowers your customers to help themselves. 
  • Tawk also makes it possible for you to tag and assign conversations to the relevant member of the support team to ensure the right person is responding to a customer support request. 
  • Tawk also empowers your team members to respond to customers with context by seeing entire customer data and ultimately provide a customer experience that ever lingers in the minds of your customers. 
  • Tawk offers a customizable knowledge base that can help your team members share know-how internally alongside chats and only then decide what to share with the public. 

7. Olark

Olark is also among the best live chat software for support teams that gives you a lot to substantially improve the performance of your customer support team and provide customers a support experience they never forget. It is a premium tool with lots of fantastic features.

The biggest advantage of Olark is that it gives your customer support team insightful data about your customers. Team members can easily discern exact web pages visited by customers and the content of their clients. In short, Olark is the best live chat software for the support team with an established customer base who want to increase sales and provide their users unique customer support experiences through powerup plans.

Key features that help customer support

  • Olark enables your support team to connect to Olark live chat from any Android or iOS device third-party applications that significantly helps the customer support team. 
  • Olark enables your support team to monitor live visitors on your website and to proactively engage them.
  • Olark provides real-time reporting and agent rating to help you improve the performance of your support team.
  • Olark offers a feature to automatically send automated messages to your visitors based on their behavior such as based on their browser history, location, etc.
  • Olark’s main chat console makes it easy for your team members to communicate and save all relevant data about the task, clients, people you connected, meaningful insights into the chat, etc. 
  • Olark’s pre-chat surveys help your support team gather valuable information from your visitors in order to remain in touch in the future. 
  • Olark offers post-chat surveys that help you analyze customer satisfaction and the performance of your team members. 
  • Olark also brings team management features as it can build and monitor your team’s availability, create separate teams for different operations, lock chats to specific conversations or chat groups, and much more.
  • Olark is easy to set up and integrates well with other solutions like Google Analytics, Zendesk, Slack, and more.