Knowledge management software specializes in efficiently capturing, storing, and processing information so that it can then be easily accessed by company employees. It makes good business sense to have a software that can look after this for to to ensure that important information can, at some point, be shared between users in a secure and efficient manner. There are certain things to be considered when choosing the knowledge management software that’s right for your company – will it be looked after by a dedicated IT team? Do users need to be able to access it via mobile? This article will focus on finding a knowledge based system that is optimised for your Mac devices and operating system.
Top 6 Best Mac Knowledge Management Software
- ZenDesk – Best Software for Customer Service
- Document360 – Best Software for Growing Businesses
- Monday.com – Best Software for Collaboration
- Bloomfire – Best Software for Quick Knowledge Sharing
- ServiceNow – Best Software for IT Teams
- OpenKM – Best Software for Value for Money
1. ZenDesk – Best Software for Customer Service
PRICING: Plans from $49/month.
ZenDesk is pretty well known name in the market. It offers comprehensive database system for storing all kinds of information regarding clients, history, and data files. There’s also a great communication features which allows you to connect with your clients and customers directly through the platform. For this reason, it’s ideal for client-facing businesses.
KEY FEATURES:
- Database for all info
- Social media and messaging support
- Works on mobile
REASONS TO BUY:
- Good customer and community support
- Reputable
REASONS TO AVOID:
- Some running glitches
2. Document360 – Best Software for Growing Businesses
PRICING: From $99/month
For businesses who are new to the world of knowledge management software, Document360 is a great place to start and grow. It prides itself on its scalability opportunities and expansive range of premium features. There’s also excellent staff support in case you find yourself struggling to learn all it has to offer.
KEY FEATURES:
- Optimised for all devices
- Dedicated knowledge dashboard
- Automatic backup
REASONS TO BUY:
- Attractive UI
- Helpful customer support
REASONS TO AVOID:
- Expensive
3. Monday.com – Best Software for Collaboration
PRICING: Free 14-day trial, plans from $49/month.
Monday.com is a decent option for disorganised looking to take the first step into digitized communication. It’s predicated on the organisation of individual tasks in spreadsheets which are then shared around the team and accessed accordingly. It’s an easy way to stay updated with your own projects and the work of others, particularly when a task is unable to be completed and needs intervention.
KEY FEATURES:
- Pipeline management
- Workflow organisation
- Phone support
REASONS TO BUY:
- Community support forums
- Makes working more efficient and saves time in instances of absence
REASONS TO AVOID:
- Convoluted plans
- 14-day trial ineffective
4. Bloomfire – Best Software for Quick Knowledge Sharing
PRICING: $25/user/month.
Bloomfire is an excellent cloud-based knowledge sharing software for connecting employees and their corners of information. It boasts the stat that using Bloomfire saves each employee approxiametoy 30 minutes a day, where information is right at their fingertips instead of requiring complex search requests.
KEY FEATURES:
- Groups and sub-groups for isolated sharing
- Data feed
- Voting area
REASONS TO BUY:
- Very efficient
- Digitises in-person information sharing
- Customisable to company needs
REASONS TO AVOID:
- Expensive
5. ServiceNow – Best Software for IT Teams
PRICING: On request
ServiceNow has become a renowned name amongst the business community. It’s suitable for managing client-facing and internal affairs, with a robust database that’s reliable and efficient. It’s best used by a dedicated IT team familiar with the various processes of data management.
KEY FEATURES:
- Feedback management
- Integration tools and plugins
- Data analysis
REASONS TO BUY:
- Automates previously time-consuming business processes
- Reduces labour costs
- Flexible
REASONS TO AVOID:
- Difficult to search for specific tasks
6. OpenKM – Best Software for Value for Money
PRICING: Free version, pro plan pricing on request
Another solid cloud-based knowledge management software, OpenKM offers some great features for organisation and cataloguing business information. Users praise its ease of use and value for money, so it’s a reliably robust software to choose for your knwoledge management needs.
KEY FEATURES:
- Third-party integration
- Optical mark recognition to scan files
- Collaboration tools
- Pipeline management
REASONS TO BUY:
- Efficient workflow
- Saves time
REASONS TO AVOID:
- Some confusing UI design
References and Links
- https://www.trustradius.com/products/zendesk-support-suite/reviews?qs=pros-and-cons#overview
- https://www.g2.com/products/document360/reviews
- https://www.pcmag.com/reviews/mondaycom
- https://blog.hubspot.com/service/knowledge-managment-software
- https://www.softwareadvice.com/cms/openkm-profile/