In this age, the software is getting updated day by day. A new tool or software is developed for business use or websites every day. Users use this software to track the performance of their websites. All sizes of companies take advantage of these solutions. They break down their project and divide the parts among employees to efficiently manage the tasks.

What is Ooma?

Ooma is a cloud-based platform that offers affordable VOIP services. It is the best option for solopreneurs and small companies. It provides your team members with unique productivity and collaboration. It gives you the flexibility and freedom to work from anywhere with mobile apps and chats. It benefits your employees by managing the business calls. It also automates the incoming calls and organizes them.

Best Alternatives to Ooma

Ooma is a commitment-free phone system that minimizes the telephony cost for your company. It also integrates the phone system with apps that are already used. It works with IP phones or Android devices. Some users get it tough, so the alternatives of Ooma are as follows:

  1. RingCentral
  2. Nextiva
  3. Vonage
  4. 8 x 8

1. RingCentral – Best alternative of Ooma

Pricing: $19.99 per month

RingCentral is a unified communication solution that enables users to make voice messages, text messages, business calls, and faxes anywhere. It is suitable for all organizations to improve conversation with their clients, colleagues, and partners. It enables the customers to work according to their needs. It offers a comprehensive set of features and reasonable plans.

It is one of the best VOIP providers that offers robust functions and features. It provides developed and experienced native video calling capabilities. It also has third-party integrations with several applications, including Oracle, Zendesk, Microsoft, etc. This software is used by over two million users, including Detroit lions, SoFi, and Columbia University.

It offers unique team collaboration features. It has a task management system for employees to maintain the business identity. It also helps you deliver documents from the accounts and catalogue them on RingCentral for easy searching in the future. It provides you the facility to consolidate the video calls with Microsoft Teams, Skype, or Slack. So, it is the best tool that is hard to compete with.

Features:

  • It features a whiteboard and screen sharing that offers native video calling functionality.
  • A user can manage extensions and assign phones and groups.
  • It also helps the employees to add more users to the conference.
  • It has a desktop computer or smart device that helps to manage the entire business phone system.
  • It enables the user to check business voicemails and access the business directory.
  • It helps customers set up their local phone numbers anywhere in the world.
  • It also integrates with third-party apps, including Dropbox, Google, Salesforce, Desk, etc.
  • It gives a lot of options with a low barrier to entry.
  • It offers peer-to-peer communication and peer-to-client communication that are very simple and clear.
  • It supports time management for caseworkers.

Pros:

  • Great phone solution company
  • Ease of use and competitively priced
  • Responsive and helpful customer support
  • User-friendly and seamless integrations
  • Great to utilize
  • Extensions and mobile phone abilities are reliable
  • Great customization and very convenient

Cons:

  • Learning curve
  • Sometimes issues with logging calls

» MORE: Comparison between Zoom and RingCentral

2. Nextiva – Best for toll-free minutes

Pricing: $18.95 per month

Nextiva is a complete communication platform that offers a large toll-free minutes allowance and serves unlimited business customers. It has affordable pricing and supports conference bridging, online faxing, and phone number porting. It brings communication with intelligence, business applications, and automation to one place. It enables the business to communicate and build strong relationships with the customers.

It features messaging, faxing capabilities, calling, and video conferencing. It is the perfect choice for companies that offer advanced call management tools and many toll-free calls. It also integrates with third-party applications such as Zendesk, Salesforce, and HubSpot. The best thing is that it offers 24/7 customer support like Ooma.

It allows the employees to access the desktop apps and mobile in all plans of it. A user can also utilize other features, including call analytics, call management, auto-attendant, and call forwarding. It provides native versatility and flexible integration support. You can also invite unlimited participants for video conferences easily and quickly.

Features:

  • It features a call pop that displays caller information before picking up the call and prepares you for the conversation with the caller through in-depth details.
  • The auto-attendant feature allows you to create incoming calls on the phone for customer experience.
  • It features conference bridging that allows users to connect multiple speakers on a call and manage extensions, tones of calling, dial-in phone numbers, conference ID, etc.
  • It offers a simultaneous ring feature that automatically deactivates the call and focuses on the person on the line.
  • The call center wizard feature enables you to set the policies of calls and utilize the dashboard for management.
  • The Nextiva app allows communication and collaboration with candidates for robust and reliable relationships.

Pros:

  • Organized and super easy to use
  • Analytics is an excellent edition to the service
  • Good value for money
  • Great customer service
  • Decent onboarding
  • Seamless transition
  • The mobile app is easy to navigate
  • Tech support is prompt

Cons:

  • No voicemail transcription
  • Consistently loses connection

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3. Vonage – Top VOIP phone service

Pricing: $14.99 per month

Vonage is a cloud-hosted VOIP phone system that allows users to access their phone system anywhere. It offers 40+ calling features that include voicemail to email, desktop plugins, cell phone integration, etc. It is the biggest challenger to Ooma. By authorizing conversations, it transfers unified communication through team messaging, SMS, voice, and fax. It integrates with SugarCRM, Slack, HubSpot, Protoscore, and Zapier. Many different channels use this tool in their businesses.

It also offers free calls to 411 without any cost. In comparison, Ooma provides this feature with paid plans. It offers packages for teams and all sizes of businesses. It allows users to communicate with their clients by video, text, shared files, and voice. The integrations make it easier to utilize the other software with workflows. It offers unlimited and efficient team messaging.

It has many features and functionalities but also has limitations. Its features work from anywhere, which means users can work from their homes. He can take his device to another place and functionalize it the same as in the office, which is convenient and effective for the members. You can also arrange the features according to the online admin portal.

Features:

  • It features a busy lamp field that enables the users to see the phone system in real-time. It also acts as a speed dial in the phone system.
  • The call announces whisper feature informs the users about the caller and forward the calls to cell phones by ensuring a professional answer.
  • It features call continuity that relocates the call if the power gets lost and prevents the calls from interrupting or dropping.
  • Call monitoring enables administrators to listen to customers’ calls and can be monitored from anywhere.
  • You can also set up the call groups and create a virtual department to ensure no call is missed.
  • It features a virtual receptionist that allows users to route the callers to departments and customize the calls efficiently.
  • Voicemail transcription allows users to check the messages and voicemails from the phone and take a call or voicemail via email.

Pros:

  • Work great for business needs
  • More reliable for communication
  • Low cost and quality solution
  • Helpful for remote business management
  • Transition is easy and spotless features
  • Well streamlined, organized, and easy to use
  • Great customer service and more productive
  • Easy to set up and very quick
  • Easy to communicate with people in the organization

Cons:

  • Sometimes get very slow
  • Learning curve

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4. 8 x 8 – Best for international calling

Pricing: $15 per month

8 x 8 is a communication platform that offers call center capabilities and enables the company to collaborate with customers. It offers unlimited international calling with X-Series plans. It is best for global presence businesses that avoid several per-minutes charges. It offers limited features with entry-level plans and low cost. It concentrates on international language with features including unlimited calling, analytics, and AI workflows.

This tool’s vital feature is Analytics, which organizes the comprehensive reporting in real-time. It helps you optimize team effectiveness by providing speech analytics, call recording, and coaching. It allows users to make business more productive and utilize the power of learning through AI-powered workflows and insights features.

The best thing about 8 x 8 is its wide range. It supports social media, live chat, a knowledge base, and a phone hotline. It offers super and helpful customer service for solving issues or questions. It provides a virtual office with a chat feature that helps utilize the chat with employees. The implementation and rollout are easy and quick. Overall, it is the best-integrated contact center.

Features:

  • It features international calling with unlimited international calling minutes and locates the receiver of the call.
  • The video conferencing feature allows unlimited video calling capabilities with all plans and has a more significant participant.
  • You can share files in group chat rooms and send documents to individuals.
  • You can schedule the call-based routing and skill-based routing.
  • It offers single and multi-level auto-attendants for transferring the call.
  • It allows you to record the meetings and transcriptions for content sharing.

Pros:

  • Seamless integration and outstanding mobile app
  • Clear call quality
  • Fantastic tool for contact center and call driven interactions
  • Excellent for small businesses
  • Easy to use and install
  • Great customer service

Cons:

  • Sometimes delays
  • Limited productivity features

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FAQs

Does RingCentral offer an API?

Yes, it offers an API for use

What languages does Nextiva support?

Nextiva supports only the English language.

What other apps does Vonage integrate with?

It integrates with Salesforce Sales Cloud, Method CRM, SugarCRM, Microsoft Outlook, Google Contacts, etc.

Who are the typical users of 8 x 8?

Small and Mid-size businesses, public administrations, large enterprises, and non-profits are the users of 8 x 8.

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