Customers of this digital era demand immediate attention and that is why businesses always try to meet customers’ requirements. Live chat software has allowed businesses to provide instant response to customers and provide customer support that they aspire to have. Live chat software help businesses in many ways such as customer support services for existing customers as well as prospects, lead generation, etc.
Customer satisfaction is one of the most key aspects of your business that can determine the success or failure of your business. You cannot grow and develop your business without satisfying your customers and providing them not only top-class products or services but also support and assistance whenever they demand and wherever they demand. Moreover, customer satisfaction is a combination of two things; personal engagement and phenomenal customer support. And for those reasons, live chat is the best solution to satisfy your customers, and live chat software is the most advantageous tool in this regard.
Do you have limited purse strings and can’t afford to buy expensive live chat software plans from different vendors? Don’t worry because even then you can use live chat software and take full advantage of its capabilities. A lot of live chat software comes as free and open-source live chat software. Most of the time, all the key features are available on the free and open-source tool as well. In today’s post, we are going to share with you a list of the best open-source live chat software and anyone among them can be a real asset to your business.
11 best open source live chat software
1. HelpCenterLive
HelpCenterLive is among the best open-source live chat software that is an open-source and community-driven live chat and support tool. It enables you to provide exceptional customer support to your customers just like the big companies do but with very negligible work. HelpCenterLive ensures to provide real-time live customer support or sales person experience to your customers. It is absolutely free and you just need to install the package and get it running on your server.
2. RocketChat
RocketChat is another one of the best open-source live chat software that enables you to communicate clearly with your customers. It is totally free software that can operate on any device. RocketChat allows its users to create custom channels to make group conversations easy. Private channels carry out one-to-one chats and encryption. Moreover, its live chat widget can be embedded into your website. The biggest advantage of the RocketChat is that it uses artificial intelligence and supports almost 37 languages. All those features combine to make RocketChat one of the best open-source live chat software.
3. LiveHelperChat
LiveHelperChat is another one of the most prominent open-source live chat tools that can support your business beyond any stretch of your imagination. Being a PHP-based software, it works on all platforms and also facilitates XMPP support including iPhone, iPod, iPad, Gtalk, BlackBerry, Android, or any other device. Features like showing customers are typing, canned messages, the option to generate JS for different departments, and many other remarkable features are available for free. LiveHelperChat also offers chat transcript print, chat search, chat transferring, chat statistics generation, and chat archive are among other worthwhile features. In a nutshell, LiveHelperChat is another big name in the list of the best open-source live chat software.
4. LiveZilla
LiveZilla is another promising, flexible, independent, and one of the best open-source live chat software for businesses. It is one of the oldest players in the industry and has been the most favorite tool of different companies. LiveZilla is a PHP and MySQL-based tool that you can easily download from LiveZilla’s official website. It allows you real-time chatting and monitoring, works on all the latest browsers, allows screen sharing and co-browsing, security filters, streamlined communication processes, etc. are among the most prominent features that make LiveZilla the best option for you if you are looking for open-source live chat software.
5. TileDesk
Another one of the best open-source live chat software that worth mentioning here is TileDesk. This AI-powered live chat support software for mobile and web support with integrated chatbots is an exceptional tool to have for free. Features like an instant response to your customers with content from frequently asked questions (FAQs), connecting to a human operator when needed, chatbots that use natural language processing and machine learning techniques, and much more are almost impossible to get for free. Moreover, TileDesk also allows you to provide customer support whenever you want and from anywhere either from your website or your mobile. In a nutshell, it is among the best open-source live chat software.
6. Odoo Live Chat
Odoo Live Chat is another live chat tool that is popular for being open source and providing real-time support to clients. Features like automated welcome messages, personalized messages, fun smileys, live chat accessibility from any module, pre-written template answers to FAQs, reviewing chat history, and many others are among the most popular Odoo features. Moreover, Odoo Live Chat is absolutely free forever with unlimited users that make it really enticing for small and startup businesses.
7. Bitrix24
Bitrix24 is another best open source live chat software that offers a comprehensive package consisting of tasking, document management, time management, CRM, and project management. It functions in a very social-style environment where you can use profiles, content sharing, spontaneous communication, commenting, and liking. That means Bitrix24 offers it all that takes a company to manage its online operations. Features like unites robust modules into a single comprehensive program, performs the complete variety of intranet services such as workgroups, company services, time management, time planning, document management, CRM, etc. and much more for free are really enticing for businesses especially for small and startup businesses. Moreover, Bitrix24 provides a unique experience as well as simplifies communication with social features as well as automated processes such as assisted reporting, subscriptions to groups, and notifications.
8. SimpleChat
SimpleChat is an extremely simple open source live chat software app that also provides a Meteor apps package. It offers a lot of simple tools that make it extremely easy to manage customer services. SimpleChat’s open chat button present on the dashboard makes you see chat sessions and the flag icon helps you manage the ban list of IP addresses. It also sends email notifications to inform its users about new chat sessions. Moreover, SimpleChat also offers absolute privacy and security to ensure no customer can see the data of another customer. All those features together with the fact that SimpleChat offers a free plan with a maximum of 3 client apps and a 3-day chat history make it a really good option for companies of different sizes.
9. Olark
Olark is also among the best open-source live chat software that gives you a lot to substantially improve the performance of your customer support team and provide customers a support experience they never forget. It is a premium tool with lots of fantastic features.
The biggest advantage of Olark is that it gives your customer support team insightful data about your customers. Team members can easily discern exact web pages visited by customers and the content of their clients. In short, Olark is the best live chat software for startups who want to acquire new customers, increase sales, and provide their users unique customer support experiences through powerup plans. Olark offers numerous features that make it the best open source live chat option. It enables your support team to connect to Olark live chat from any Android or iOS device third-party applications that significantly helps the customer support team. It also enables them to monitor live visitors on your website and to proactively engage them.
Olark provides real-time reporting and agent rating to help you improve the performance of your support team. Other features like automatically sending automated messages to your visitors based on their behavior, chat console make it easy for your team members to communicate and save all relevant data about the task, clients, people you connected, meaningful insights into the chat, pre-chat surveys, post-chat surveys, team management features, easy to set up, and integrates well with other solutions like Google Analytics, Zendesk, Slack, and more make it one of the best option for startups. Olark’s free plan offers more than enough to sustain companies of different sizes.
10. WebsiteChat
WebsiteChat is another open-source live chat software that is a single application chat system that enables you to know your visitors in real-time and converts visitors into your customers. It is an Android and iOS device-ready software for businesses. WebsiteChat is easy to integrate, sends email chat transcriptions to visitors after they leave your website, customizable chat windows and chat buttons, automated chat distribution, real-time visitor tracking, supports more than 20 languages, and much more are some really enticing features.
11. Chat4Support
Chat4Support is a dynamic open-source live chat software that provides real-time customer chat support. It supports almost all Windows and provides features like visitor identification, proactive, compatible with all browsers, facilitates chat with several agents at the same time, generates chat statistics reports, and much more. Chat4Support is a real gem and offers a lot of features free of cost that are enough for businesses of different sizes.