Information integrity is gaining popularity in many pharma industries in 2022 because it serves as a basis for quality personalized treatment operations. Have you noticed the increasing data insecurity and privacy issues? Your pharma industry needs reliable knowledge management software for information management integrity. You are responsible for identifying the best pharma knowledge management software in 2022 based on things like pricing, key features, reasons to buy, and reasons to avoid. Sometimes that can be tiresome. However, this article simplifies everything for you.

Top 9 Best Pharma Knowledge Management Software

  1. Zoho Desk– Best Pharma Knowledge Management Software for start-ups
  2. Document360– Best Pharma Knowledge Management Software for customers and employees
  3. WixAnswers.com– Best Pharma Knowledge Management Software
  4. HRMantra– Best Pharma Knowledge Management Software with automation
  5. Soutron– Best Pharma Knowledge Management Software
  6. Atlas by ClearPeople– Cloud-based Best Pharma Knowledge Management Software
  7. LabiKnow– For Start-ups, enterprises, SMEs, and agencies
  8. Parrot Business Booster– For SMEs, Start-ups, and pharma enterprises
  9. Help Scout– Best Pharma Knowledge Management Software with customer confidence

1. Zoho Desk– Best Pharma Knowledge Management Software for start-ups

PRICING: Tiered

  • Free Version- $0
  • Standard- $14
  • Professional – $23

The Zoho desk is your best option if you wish to achieve knowledge management integrity in your new pharma. Zoho desk will increase your productivity while empowering the clients for assured data and information security, privacy, and confidentiality. It is widely used in over 40 000 businesses and is trusted as the best solution for real-time challenges when offering pharma customer services.

KEY FEATURES:

  • Uses Mac, Windows, iOS, and Android platforms
  • Case management
  • Knowledge management
  • Customer support
  • Mobile support
  • Mobile App

REASONS TO BUY:

  • Great ticketing system
  • No fortune cost
  • Customizable
  • Convenient

REASONS TO AVOID:

  • Needs asset management addition

2.Document360- Best Pharma Knowledge Management Software for customers and employees

PRICING:

  • 14 days free trial,
  • $99 annually after a free trial

Document360 is outstanding, with worldwide recognition as effective best pharma knowledge management software. Document360 SEO features are unrivaled. It has an integrated chat and commenting section in its knowledge database. It is the software your employees and customers will enjoy for its reliable and convenient features.

KEY FEATURES:

  • SEO
  • Analytics
  • Knowledgebase Site, Portal and Assistant
  • Ticket Deflector
  • Drive
  • Platform API

REASONS TO BUY:

  • Trusted by clients in over 100 countries
  • Effective
  • Self-service Knowledge content

REASONS TO AVOID:

  • Lacks spell checks
  • It may require orientation from experts
  • Lacks mobile version

3.WixAnswers.com– Best Pharma Knowledge Management Software

PRICING: Free trial, then $24 monthly

WixAnswers.com answers all the pharma knowledge questions. It is cloud-based, so your clients’ support care will be consolidated under one platform channel for quality services. WixAnswers.com helps manage knowledge, increase customer satisfaction and strengthen the firm’s efficiency.

KEY FEATURES:

  • Customization
  • Web App
  • Knowledge management
  • Call Me option
  • CRM and Sales platform integration

REASONS TO BUY:

  • Real-time and offline support channels
  • Knowledge content
  • Reliable
  • Convenient
  • Advanced system

REASONS TO AVOID:

  • No mobile App
  • Does not support all forms of files
  • Pricey

4.HRMantra– Best Pharma Knowledge Management Software with automation

PRICING:

  • Free trial
  • Pricing available on request

Every pharma specialist wishes to serve many clients based on individualized treatment plans. HRMantra was established in 2000. The HRMantra management team invested over 1000 Man years since the software’s development to increase resolution speed. HRMantra saves you time and increases your productivity. This software guarantees you 100% success as its SCORES give over ten times ROI by saving 30 min per emp per day.

KEY FEATURES:

  • Windows, Android, Mac, and Web App platforms
  • Document management
  • Inventory management
  • Employee self-service management
  • Asset management
  • Email integration
  • Customization

REASONS TO BUY:

  • Has unrivaled features
  • Easy to use
  • Flexible working hours

REASONS TO AVOID:

  • Work-life balance is minimal

5. Soutron– Best Pharma Knowledge Management Software

PRICING:

  • $5000 per year

Soutron is a pharmaceutical industry-specialized knowledge management software with high-quality features. Since its development 30 years ago, Soutron software has provided substantial pharma knowledge stored in its library. It is easy to customize and has flexibility for accommodating future demands for pharma knowledge management. The Soutron management team is passionate about continuous improvements for effective service provision.

KEY FEATURES

  • Windows, Mac platforms
  • Asset management
  • Data security
  • Barcode scanning
  • Knowledge management
  • Self-service portal
  • Document management
  • API
  • File recovery

REASONS TO BUY:

  • Client support
  • Customizable
  • Easy to use
  • Flexible

REASONS TO AVOID:

  • No Android platform, iOS, or Web App
  • No social media integration

6. Atlas by ClearPeople– Cloud-based Best Pharma Knowledge Management Software

PRICING:

  • Free Trial
  • Pricing available on request

Atlas by ClearPeople, London, is effective knowledge management software for all pharma industries. It is designed to deliver centralized communication, knowledge, and collaborations. This Microsoft 365 software will help your pharma industry greatly through its digital workspace knowledge management software.

KEY FEATURES:

  • API
  • Customization
  • Mobile support
  • Windows & Mac platforms
  • Collaboration tools
  • Audit trail
  • Knowledge and Idea management
  • Document indexing
  • Status tracking

REASONS TO BUY:

  • English, French and Spanish languages
  • Substantial client support
  • In-person training
  • Online Web

REASONS TO AVOID:

  • Requires expertise in navigation

7.LabiKnow– For Start-ups, enterprises, SMEs, and agencies

PRICING:

  • Free trial
  • Pricing available on request

LabiKnow knowledge management software is a powerful tool for start-ups, SMEs, enterprises, and agencies. The software helps pharmaceutical industries manage knowledge effectively. LabiKnow can create your pharma news, updates, and announcements, share your roadmap with clients and incorporate a self-service widget.

KEY FEATURES

  • Web App
  • API
  • Customization
  • Issue tracking
  • Content library
  • Backlog management
  • Content management system
  • Customer engagement

REASONS TO BUY:

  • Tickets support
  • Email support
  • Customizable help center
  • Customer satisfaction
  • Reduced support agent’s cost

REASONS TO AVOID:

  • No training Support
  • No phone support
  • Only English language

8. Parrot Business Booster– For SMEs, Start-ups, and pharma enterprises

PRICING:

  • Free trial
  • Pricing available on request

Parrot Business Booster is all you would need for easy pharma knowledge management, and customize it whenever you wish. It has a mobile app for flexible operations. Parrot Business Booster software offers powerful and effective sales on a single platform. It allows communication, performance tracking, training, and overall routine surveillance. Parrot Business Booster is the best pharma knowledge management software you can embrace in your pharmaceutical industry and achieve knowledge integrity, customer satisfaction, and confidence.

KEY FEATURES:

  • Android, Windows, and Mac platforms
  • Mobile App & Support
  • Customization
  • Document management

REASONS TO BUY:

  • Team visibility
  • Team engagement
  • Real-time sales tracking
  • Cost-saving
  • Support emails
  • Faster decision making

REASONS TO AVOID:

  • Lacks Web App and iOS
  • No tickets support
  • No live support
  • No API

9. Help Scout– Best Pharma Knowledge Management Software with customer confidence

PRICING: Tiered

  • Free trial – $0
  • Standard version – $20
  • Plus version -$32

Help Scout software will manage your pharma knowledge while supporting self-sufficiency for your customers as it supports customer practice access from any device. It is reliable for start-ups, enterprises, and SMEs. If you have ever wished to attain customer confidence through strongly incorporated customer support, then Help Scout is the best software in your pharmaceutical industry. Your customers will find answers to every question when you use Help Scout pharma knowledge management software.

KEY FEATURES:

  • API
  • Mobile App & Support
  • Customization
  • Windows, Android, and Mac platforms
  • Knowledge base
  • Known Issue management
  • Self-service portal
  • Ticket management
  • Service Level Agreement (SLA) Management
  • Customer database
  • Email integration

REASONS TO BUY:

  • Knowledge content
  • Self-sufficiency
  • Self-service available

REASONS TO AVOID:

  • No Web App
  • No iOS for mobile platform

References and Links

-https://document360.com/

-https://labiknow.com/

-https://www.clearpeople.com/

-https://www.helpscout.com/

-https://www.hrmantra.com/

-https://www.soutron.com/

-https://www.techjockey.com/detail/parrot-knowledge-management

-https://www.wixanswers.com/

-https://www.zoho.com/desk/