A predictive dialer is a computerized system that automatically dials telephone numbers from a list of leads to connect live agents with prospective customers. The best predictive dialer software will have several features, including dialing multiple numbers simultaneously, skipping busy signals and voicemails, and providing real-time reporting. Predictive dialers can help call centers improve efficiency and productivity while providing a better customer experience. This article will introduce you to the best predictive dialer software.
10 Best Predictive Dialer Software
- LiveVox – Best predictive dialer for company agents
- RingCentral –Best for automatic dialing to reach an agent
- Phone Burner – Best for small businesses and sales teams selling via phone
- Nextiva – Best for businesses seeking a platform for easy business communication
- SpitFire – Best for large and small businesses
- Talkdesk – Best used by businesses to give customers good experiences
- Genesys Cloud – Best for businesses of all sizes seeking an all-in-one call center solution
- Five9 – Best used to create a customized customer service experience
- ChaseData – Best used by call centers for outbound predictive dialing
- CallHub – Best for businesses seeking active engagement with customers
1. LiveVox – Best predictive dialer for company agents
PRICING: Free trial; starts at $2500/month
LiveVox is a well-known and widely used contact software. It enables you to provide each customer with an exclusive customer experience. It allows small businesses to find their local leads and automatically dial them on the phone.
KEY FEATURE:
- Call logging
- Call recording
- Manual dialer
- Voice recognition
- Predictive dialer
- Call scripting
REASONS TO BUY:
- Free trial
- User friendly
- Easy to setup
- System stability
- Great customer support
- Scalable and effective
REASONS TO AVOID:
- Quite expensive
- Interface not customizable
- Limited custom reporting
- Limited filter resources
- Limited analytical resources
2. RingCentral -Best for automatic dialing to reach an agent
PRICING: It has a free trial; starts at $119/month
RingCentral is one of the most popular predictive dialer software. RingCentral uses voice over internet protocol to provide their services, which allow users to make calls anywhere in the world.
KEY FEATURE:
- Power dialer
- Call transfer
- Automatic call distribution
- Lead management
- Call recording
- Call monitoring
REASONS TO BUY:
- Free trial
- Mobile app is available
- Flexible and easy to set up
- Easily accessible contact support team
- User friendly
- Very customizable
REASONS TO AVOID:
- The desktop version does not support call-out
- No automated response to texts
- A bit expensive for a small business
- Does not integrate well with other apps
3. Phone Burner – Best for small businesses and sales teams selling via phone
PRICING: $149/user/month
Phone Burner is one of the best predictive dialer software. It is perfect for businesses that need to generate more leads or want to prevent their employees from busy work.
KEY FEATURE:
- Dialer
- Text messaging
- Email tracking
- Local caller ID
- Reporting
- Number monitoring
REASONS TO BUY:
- User Friendly
- Free trial
- It has tutorial videos
- Quite customizable
- Good customer support
- Easy to setup
REASONS TO AVOID:
- No export feature on DID list
- Limits on reachable contacts in a day
- Quite overpriced when compared to competitors
- Fax number not identifiable
4. Nextiva – Best for businesses seeking a platform for easy business communication
PRICING: Essential plan: $23.95/user/month; Professional plan: $27.95/user/month; Enterprise plan: $37.95/user/month
This predictive dialer software allows businesses to search for accurate information about numbers or lists of numbers and then use that information to dial the phone.
KEY FEATURE:
- Call logging
- Manual dialer
- Outbound call center
- Call recording
- Voice recognition
- Progressive dialer
REASONS TO BUY:
- Easy to use
- Excellent customer support
- Integration with business owned phones
- High scalability
- Additional business functionality tools
REASONS TO AVOID:
- Quite difficult to setup
- Auto-renewal trap
- Not free
- Does not integrate with Outlook
- Does not support Bluetooth headsets
5. SpitFire – Best for large and small businesses
PRICING: Starts at $70/user/month
SpitFire is a web-based predictive dialer for contact centers providing inbound and outbound call marketing features. It has a hybrid dialer that puts calls through a web interface with software installed on a client’s server.
KEY FEATURE:
- Auto-Dialer
- Call transfer
- Call monitoring
- Caller ID
- Power dialer
- Call recording
REASONS TO BUY:
- Convenient time zones
- Quick to setup
- Easy to use
- Quite reliable
- Dials very fast
- Training/tutorial videos
REASONS TO AVOID:
- Not free
- Limited CRM integrations
- High fee on additional credits and scripts
6. Talkdesk – Best used by businesses to give customers good experiences
PRICING: Essential plan: $75/user/month; Elevate plan: $95/user/month
Talkdesk is a cloud-based predictive dialer software that assists businesses in providing optimal customer service. It allows users to manage client conversations via chat, voice call, text, email, etc.
KEY FEATURE:
- Call logging
- Call conferencing
- Manual dialer
- Automated routing
- Auto-dialer
- Lead management
REASONS TO BUY:
- User friendly
- Easy to manage
- Tracks numbers effectively
- Easy to setup
- Good customer support
- Highly customizable
REASONS TO AVOID:
- Infrequent call quality
- Dependency on internet connectivity
- Pricey for small businesses
- Limited reports
7. Genesys Cloud – Best for businesses of all sizes seeking an all-in-one call center solution
PRICING: Starts at $75/month
The Genesys Cloud dialer is the most comprehensive program available. This software has technical and business-specific features like reaching out to contacts and making calls from a shopping cart application.
KEY FEATURE:
- Automated routing
- Call logging
- Call recording
- Predictive dialer
- Outbound call center
- Power dialer
REASONS TO BUY:
- Good voice quality
- Simple and intuitive
- Streamline human processes with automated workflows
- Quite customizable
- User friendly
- Views interaction timeline
REASONS TO AVOID:
- Limited reporting
- Customer support is not 100% effective
- Some features can be buggy
- Not scalable
8. Five9 – Best used to create a customized customer service experience
PRICING: Starts from $100
Five9 is a predictive dialer software mainly used by companies with huge numbers of salespeople who need to perform many cold calling. It allows companies to push the dialing process into overnight hours apart from normal business hours for their salespeople.
KEY FEATURE:
- Auto-dialer
- Call Tracking
- Customizable reports
- Voice recognition
- Call recording
- Call routing
REASONS TO BUY:
- Scalable pricing
- High audio and voice quality
- Easy to use
- Saves money on staff
- Quite reliable
- Customizable
REASONS TO AVOID:
- Integration can be buggy
- The implementation process can be lengthy
- Interface not intuitive
- Customer service is a bit slow
9. ChaseData – Best used by call centers for outbound predictive dialing
PRICING: Small business: $89/user/month; Professionals: $139/user/month; Enterprise: $169/user/month
ChaseData is a predictive dialer software that will allow businesses to set several days in advance for calls and lead generation.
KEY FEATURE:
- Automatic call distribution
- Auto-dialer
- Online voice transmission
- Predictive dialer
- Power dialer
- Call monitoring
REASONS TO BUY:
- Quite customizable
- Flexible and powerful
- Top-notch customer service
- Affordable
- Easy to use
- Extremely reliable
REASONS TO AVOID:
- Not free
- Setup takes time
- No ability to have voicemails
- Limited to windows
- Only a few training videos
- Does not notify when software updates
10. CallHub – Best for businesses seeking active engagement with customers
PRICING: Starts from $25
CallHub is the perfect predictive dialing software for companies constantly looking for new customers. CallHub allows companies to record their voice over the phone in a simple soundboard format.
KEY FEATURE:
- Call monitoring
- Call Transfer
- Voice recognition
- Auto-dialer
- Campaign analytics
- Call recording
.REASONS TO BUY:
- Flexible and easy to use
- Intuitive user interface
- Free trial
- Affordable for SMS outreach
- Unlimited agent options
- Well automated telephony
REASONS TO AVOID:
- Customer service is not great
- Scripts can be difficult to print
- Dashboard looks outdated
Frequently asked questions
Which is the Best Auto Dialer Software?
There are many auto-dialers software, some are free, and some are paid. We’ve compiled a list of the Best Predictive Dialer Software that you can buy for your business. You can use this dialer to send emails, fax, or voice broadcasting easily, contact your customers and clients in no time, & create new leads in your businesses. This dialer software comes with an easy-to-use interface, rich predictive dialing software, touch screen support, and more.
What is an Auto Dialer?
An auto dialer is computer software or tool mainly used to automatically dial a sequence of telephone numbers. The software works for you (the calling) and dials ten thousand numbers in an hour, taking the English dictionary to come up with every possible spelling of a company name or person’s name.
What are important types of Auto Dialers?
There are two types of Auto Dialers – Predictive Dialers and Non-Predictive Dialers. A Predictive dialer is any software/hardware/tool that can predict the next number to be dialed according to the sequence already dialed. On the other hand, a Non-Predictive dialer cannot predict the next number to be dialed.
How to Use Predictive Dialer Software or Auto Dialer Software?
Download the software from the official link, install it on your computer/laptop and run it. Then add a list of numbers you want to dial and your voice or music recording. Then click start, and the software will automatically call all those numbers.
What is the business impact of Auto Dialer Software?
Auto Dialer software helps you to identify the clients and customers effectively. You can create and send mass mailings in seconds using this software. It is very useful for any business that deals with customers or clients in a large quantity. -With the help of this software, your business will get a target audience for your product or service.