13 Best Service Business CRMs Of 2024

The best Customer Relationship Management software is a tool that helps you manage your customer relationships and interactions in an organized, efficient way. It can help you improve your sales process quality by improving efficiency and productivity. In addition, it can also help you increase revenue through better marketing strategies and effective lead generation, as well as analytics and reporting. This article focuses on top best Customer Relationship Management software/service for businesses.

Upfront Conclusion

The best service business crm right now is Bonsai and Salesforce

Top 13 Best CRM for Service Businesses

Bonsai – Best For Keeping Business Tasks Organized
Salesforce – The Best CRM for Service Businesses
Zoho CRM – A Complete Solution for Small Businesses
ICRM – Best CRM for Service-Based Businesses
Hubspot – Best CRM Software for Small Businesses
Marketo – Best CRM Solution for B2B Companies
Kapture CRM – Best CRM Software for SMBs
Leadforce CRM – Top CRM Software for Small Businesses
Jigsaw CRM – Top CRM Software for Large Enterprises
SugarCRM – Top CRM Solution for Startups
Workday – Top CRM Software for Small Businesses
Freshsales – Best CRM Software for Small Businesses
Teleduce – Best CRM Software for Small Businesses

1. Bonsai – Best For Keeping Business Tasks Organized

PRICING: The entry price for this software is $24 per month. You will also get a free trial of seven days for testing.

Organize your business with Bonsai by using an intuitive dashboard for using different features. You can also observe metrics such as your income, losses, and other things on the profile. There is also no need to worry about forgetting your project’s progress.

An active tasks list on the dashboard will be a constant reminder about the work that is left. This will allow you to improve relations with clients by completing their tasks early and offering them a fast service. You can also regularly update customers using this feature.

KEY FEATURES:

Organize your clients according to their pricing rates, the likeliness of becoming a regular paid customer, and more
Send direct messages to clients without leaving Bonsai
Create a to-do list for project goals that your customer can also see
Gain the trust of your clients by sending them accurate invoices with the billable hours
Allow the partner to modify contracts and sign them using an online signature
Use form templates for collecting information from partners, clients, and contractors

REASONS TO BUY:

It is simple to use for beginners
The platform supports service businesses, freelancers, and large agencies
You can get a discount by choosing an annual subscription
Reliable lawyers have vetted the form and contract templates by Bonsai

REASONS TO AVOID:

Some options can be used only by purchasing an add-on

Visit Bonsai

2. Salesforce: The Best CRM for Service Businesses

PRICING: plans start at $25 per user per month

Salesforce has been one of the most popular CRMs since its inception. This product offers a variety of features which makes it suitable for any type of business.

KEY FEATURES:

Custom Fields
Workflow Automation
Mobile Apps
Social Media Integration
Analytics & Reporting
API
Integration
Security

REASONS TO BUY:

Easy to Use

Suitable for Any Type of Business
Great for Marketing
Integration
Offers Training Videos

REASONS TO AVOID:

Expensive
Lacks Scalability
Unstable Updates
Slow Response Time

3. Zoho CRM: A Complete Solution for Small Businesses

PRICING: plans start at $14 per user per month

Zoho CRM is another great option to start a small business without spending too much money. Unlike other CRMs, Zoho CRM does not require any technical skills to install and operate.

KEY FEATURES:

Unlimited Contacts
Unlimited Leads
Unlimited Activities
Unlimited Notes
Unlimited Tasks
Unlimited Events

REASONS TO BUY:

Simple Installation
Low Cost
User-Friendly Interface
Works on Mobile Devices
Excellent Support
Very Fast Response Time
App Store

REASONS TO AVOID:

Limited Storage Space
No Offline Mode
Limited APIs
Limited Custom

4. ICRM: Best CRM for Service-Based Businesses

PRICING: plan starts at $20 per user per month

ICRM is a cloud-based CRM software that helps you manage your customers, prospects, partners, and employees effectively. You can also add multiple modules to customize the application according to your needs.

KEY FEATURES:

Email marketing automation
Social media management
Lead generation
Online store integration
Document management
Project management
Analytics

REASONS TO BUY:

Easy To Use
Flexible Pricing Model
Great Support
Free Training
Easy Integration
Wide Range of Modules
Good for New Users

REASONS TO AVOID:

Limited Storage Space
Limited Language Support
Limited API
Limited Customization

5. Hubspot: Best CRM Software for Small Businesses

PRICING: plan starts at $50 per user per month

HubSpot is a popular CRM software available today. This tool offers everything from lead generation to customer support. It has been designed keeping in mind the requirements of small businesses.

KEY FEATURES:

Powerful email campaign builder
Marketing Automation
Lead Generation
Social Media Management
Content Creation
Dashboards
Reporting

REASONS TO BUY:

Simple to Use
Excellent Support
Unlimited storage space
Great Performance
Effective Tools

REASONS TO AVOID:

Limited storage space
Limited API
Limited templates
Limited customization

6. Marketo: Best CRM Solution for B2B Companies

PRICING: plan starts at $25 per user per month

Marketo is an enterprise-level CRM platform that allows companies to manage their sales process, marketing campaigns, etc. Marketo has over 50 different integrations, making it easier for users to work on various projects simultaneously.

KEY FEATURES:

Sales Management
Marketing Management
Sales Intelligence
Social Media Management
Customer Service
Analytics

REASONS TO BUY:

Easy To Setup
Easy To Use
High ROI
Strong Technology Stack
Flexible Pricing
Free Trial Available
Supportive Community

REASONS TO AVOID:

Limited storage capacity
No mobile app integration
Limited languages support

7. Kapture CRM: Best CRM Software for SMBs

PRICING: plan starts at $29 per user per month

Kapture is a cloud-based CRM software that helps businesses improve productivity by automating repetitive tasks. Its intuitive dashboard lets users view all the important information at a glance.

KEY FEATURES:

Customizable
Intuitive
Powerful
Time-saving
Efficient
Secure
Scalable
Affordable

REASONS TO BUY:

Simple to setup
Easy to use
Affordable
Cloud-Based
Fast response time
Good customer support
Integration

REASONS TO AVOID:

Limited storage
No API access
Limited languages Support
No mobile app
No data visualization

8. Leadforce CRM: Top CRM Software for Small Businesses

PRICING: plan starts at $15 per user per month

LeadForce is a cloud-based CRMs that provides small and medium-sized businesses with powerful solutions to automate their day-to-day processes. It offers you the flexibility to customize your solution according to your needs.

KEY FEATURES:

Easy to set up
Automation
Integration
Security
Cost-effective
Scalability

REASONS TO BUY:

Easy to use
Affordable
Flexible
Highly customizable
Easy to install
Great customer support
Excellent reporting
Easy to learn

REASONS TO AVOID:

Limited storage space
No API
No mobile app

9. Jigsaw CRM: Top CRM Software for Large Enterprises

PRICING: plan starts at $29 per user per month

Jigsaw CRM is an enterprise-level CRM software that allows companies to manage their sales pipeline effectively.

KEY FEATURES:

Customer-centric
Mobile ready
Social Media integration
Data Visualization
Analytics
Reporting
Collaboration
Notifications

REASONS TO BUY:

Advanced analytics
Scalable
Easy to use
High performance
Robust security

REASONS TO AVOID:

Limited storage capacity
No mobile app
No API

10. SugarCRM: Top CRM Solution for Startups

PRICING: starts at $52 per user per month

SugarCRM is a CRM software available in the market today. This complete business management system helps you streamline all your business operations, from sales and marketing to finance and HR.

KEY FEATURES:

Customization
Real-Time Reports
Powerful API
Online Training
Open Source
Easy Installation

REASONS TO BUY:

Easy to use
Real-time reports
Technical support

REASONS TO AVOID:

Limited Storage Space
No API
No mobile apps
Limited customization

11. Workday: Top CRM Software for Small Businesses

PRICING: starts at $99 per user per month

Workday is a cloud-based human capital management solution designed specifically for small and medium-sized enterprises. It offers robust functionality at affordable prices.

KEY FEATURES:

Email Integration
Accounting
Billing
Project Management
Document Management
Inventory Management
Asset Tracking

REASONS TO BUY:

Easy to Operate
Documentation
Help Center
Live Chat Feature
Training Video Library
Web Portal

REASONS TO AVOID:

No Offline Mode
No Data Import
No Reports
Expensive

12. Freshsales: Best CRM Software for Small Businesses

PRICING: plan starts at $15 per user per month

Freshsales is a cloud-based sales automation software that helps your business grow by automating repetitive tasks. With this software, you can easily manage your customer data and automate marketing campaigns.

KEY FEATURES:

Marketing Management
Lead Management
Product Catalog
Analytics
Social Media Management
Reporting
Market Research

REASONS TO BUY:

Easy To Use
Good Support
Easy Setup
Customizable

REASONS TO AVOID:

Limited Number of Users
Limited Templates
Limited Functionality

13. Teleduce: Best CRM Software for Small Businesses

PRICING: starts at $20 per user per month

Teleduce is a cloud-based contact center software that allows users to create their call centers.

KEY FEATURES:

Call Recording
Voicemail
SMS Messaging
Mobile App
Scheduling
User Management

REASONS TO BUY:

Simple Interface
Easy To Set Up
Affordable Price
Excellent Support

REASONS TO AVOID:

Limited Number of Users
No Data Import
No Reports
No Multi-Currency

Frequently Asked Questions

What should I consider when choosing a CRM?

A CRM is an essential tool for any small or medium-sized business because it provides you with a centralized database where all your contacts are stored. It also makes managing your contacts easier than having them spread out across multiple systems.

How do I choose between the different types of CRMs?

There are many different types of CRM available on the market today. Each type offers different features and functionality which will suit your needs depending on what you want from your CRM system. Some common options include;

SaaS (Software as a Service) – These are hosted solutions that allow you access to the CRM online through a web browser.
On-premise – These are installed locally on your computer and therefore require more maintenance but offer greater flexibility in terms of customization.
Cloud-based – These are hosted in the cloud, meaning that you don’t have to install anything, just log into the website using your credentials.
Hybrid – A hybrid solution combines both SaaS (Software as a Service) and On-Premise models.

Which CRM should I use?

Firstly, decide exactly what you want your CRM to do for you. Do you want to manage customer relationships? Or maybe you want to automate tasks such as sending emails or invoices. Many different CRMs are available today, each offering unique features and benefits.

Is my CRM secure?

CRMs aren’t always 100% safe. As with any internet-based application, hackers can gain access to your data. Therefore it’s important to use strong passwords and security measures to protect your CRM.

Resource Used

https://www.trustradius.com/

https://crm.org/crmland/best-crm-for-small-business

https://zapier.com/blog/best-crms-for-small-business/

https://www.softwaresuggest.com/crm-software/service-industry