Help desk software is essential for business owners for a host of reasons. They help customer care operators by solving problems related to customer care issues, they are largely responsible for the growth of many companies and products due to their high efficiency and automation. It is an open secret that excellent customer service is essential for growth and productivity in a company because a happy customer is highly correlated with more income. The following is a list of the best help desk software to help your small-scale business grow into a large-scale corporation.

Best help desk software (summarized)

  1. FreshDesk – Best Help desk software for collaboration.
  2. ZohoDesk – Best Help desk software for integration.
  3. ZenDesk – Best Help desk software for productivity.
  4. Jira – Best Help desk software for Bulk Ticketing.
  5. LiveAgent – Best Help desk software for Automation.
  6. FreshService – Best Help desk software for mobile development.
  7. ManageEngine ServiceDesk Plus – Best Help desk software for Reliability.
  8. LiveChat – Best Help desk software for flexibility.
  9. SysAid – Best Help desk software for Data Importation and Exportation.
  10. Spice works – Best Help desk software for small-scale IT Departments.

1. FreshDesk: – Best Help desk software for collaboration.

PRICING: It has four subscription plans which include a Free plan, the Growth plan which costs $18 per month, the Pro plan which is the most popular plan on the platform costs $47 per month, and the Enterprise plan which costs $83 per month. All plans come with a 21-day free 21-day there is also an option for an additional bot session of $75 for 1000 bots.

FreshDesk is suitable for teamwork and IT management for agencies as well as small-scale businesses, it makes customer relations easier and faster with its collaborative features and agent tracking.

Key Features

  • Simplified customer ticketing for customer issues.
  • Team inbox for collaboration and productivity.
  • Automated response for common tickets
  • Agent activity tracking
  • Merge tickets for faster growth and better communication.

Pros

  • Clutter-free user-friendly interface.
  • No ads at no cost.
  • Easy customization
  • Fast response time.
  • Integrates seamlessly with corporate email services.
  • Enhances cross-function collaboration and workflow across departments.

Cons

  • Technical issues with widgets.
  • Ticket handling is a bit clunky.

2. ZohoDesk: Best Help desk software for integration

PRICING: ZohoDesk offers a free plan with no credit card alongside three paid subscription plans with 14 days free trial each, which include the Standard Plan for $12 per month, and the Professional Plan for $20 per month, and the Enterprise plan which costs $35 per month.

ZohoDesk is highly recommended for small-scale agencies due to its highly professional and economical chatbots, it is also suitable for large-scale enterprises due to its multi-department management system.

Key Features

  • Customer ticket management.
  • Organize multi-department for Agencies
  • Email communication.
  • Customer help center.
  • Phone conversations with the help of context.
  • Superb ticket management.

Pros

  • Increases productivity and efficiency.
  • Predictable and easy to use.
  • Seamless integration.
  • Excellent ticket management.
  • Great customer service.

Cons

  • It doesn’t work well with other browsers apart from Chrome.

3. ZenDesk: Best Help desk software for productivity.

PRICING: It has a free trial for all plans for 6 months. It has two subscription plans for Everyone and Enterprises. The plans for Everyone include the Suite Team plan for $49, the Suite Growth plan for $79, and the Suite Professional plan for $99. The Enterprise plan consists of two plans which include the Suite Enterprise plan for $150 and the Additional Enterprise Plan for $215.

ZenDesk is great for agencies trying to boost their growth, it has a personalized humanoid chatbot system efficient for improving customer relations as well as bulk editing options for effective and faster customer management.

Key Features

  1. Personalized, interactive conversational tools.
  2. Conversation extensions.
  3. Customization with coding.
  4. Customer support.
  5. Automation.
  6. Organized workflow.

Pros

  • Userfriendly interface.
  • Very convenient to add photos to a ticket.
  • Helps IT Help Desk stay on task and improves response time.
  • Bulk ticket edit options
  • 8Great support system.

Cons

  • The new version lacks a merging ticket option.

4. Jira: Best Help desk software for Bulk Ticketing.

PRICING: Jira has a unique pricing system that caters to the needs of everyone based on the scale of business, it offers a free plan to small-scale agencies with less than 10 customers. It has three paid plans which include the Standard plan for $7.50 per month, the Premium Plan for $14.50 per month, and the Enterprise Plan for business owners with 501 to 1000 client’s upwards ranging in from $128,000 to $1,172,000.

Jira is suitable for optimizing urgent customer issues through a complex ticket filter system that filters the urgent customer issues from less urgent ones as well as an automated solution for better customer management.

Key Features

  • Break complex projects into segments with scrum boards
  • Roadmaps for data analytics.
  • Reports and critical insight as well as context evaluation.
  • Customizable workflows.

Pros

  • Quick filter options.
  • Increases productivity via collaboration tools.
  • Quick issue management from the board.
  • Great for bulk tracking.
  • Well-organized ticket management.

Cons

  • Doesn’t work well with the administration of workflows.

5. LiveAgent: Best Help desk software for Automation.

PRICING: It has a free 14 day trial with no credit card details required alongside three paid subscription plans which include the Ticket plan priced at $15 per agent per month, the Ticket + Chat plan priced at $29 per agent per month, and the All-Inclusive plan priced at $49 per agent per month.

LiveAgent’s automation features make it highly effective for faster and better customer management as well as a high rate of improvement in customer relations. It is suitable for both small-scale agencies and large-scale enterprises.

Key Features

  • Customer management through the ticketing system.
  • Universal inbox.
  • State and manage clients’ info.
  • Automated ticket distribution for Agents.
  • Spam filter.

Pros

  • Intuitive and robust UI
  • Great feature-rich platform.
  • Call center integration works nicely.
  • Customer support service is superb.
  • Great collaboration options.
  • Greater lead captures.

Cons

  • Complicated settings.
  • Upgrades are needed in the mobile app version.
  • Price increases as clients increase

6. FreshService: Best Help desk software for mobile development.

PRICING: It has a free 21 day trial with no credit card required alongside four paid subscription plans which include the Starter plan for $29 per month, the Growth plan for $49, the Pro plan for $89 per month, and the Enterprise Plan for $109 per month alongside Addons which features the Asset Plan for $75 for up to 500 assets, the Transaction plan for $250, and the Unlimited Pack for $1500 per month.

FreshService is suitable for always on the move business owners because it gives room for mobile developments as well as agent and customer tracking and management, for a better and more efficient customer management system.

Key Features

  • Speedy customizations with a no-code platform.
  • IT asset management
  • Drag and drop integrations.
  • IT Project Management.

Pros

  • Simple and intuitive workflow
  • Easy to customize tools.
  • Easy asset management.
  • Instant chat response and call escalation.
  • Powerful ITSM tool.

Cons

  • Requires lots of filters and selections.
  • Hard to restore from backup or previous instance.

7. Manage Engine Service Desk Plus: Best Help desk software for large-scale enterprises.

PRICING: ManageEngine ServiceDesk Plus offers three paid subscription plans which include the Standard Plan for $10 per month, the Professional Plan for $21 per month, and the Enterprise plan which costs $50 per month.

ManageEngine ServiceDesk Plus offers a highly economical, proficient plan for small-scale businesses as well as large-scale entrepreneurs. It has very efficient automated chatbots as well as analytical solutions for business problems.

Key Features

  • Incident management via IT Tickets.
  • Asset Management.
  • Project Management.
  • Data Analytics.
  • Service Catalog.
  • Automated workflows.
  • Enterprise service management.

Pros

  • Fully customizable with built-in templates.
  • Great for collaboration and automation.
  • Excellent IT service management tools.
  • Easy to use and configure.
  • Multifunctional and innovative IT resource agent suite.

Cons

  • Organize filter functions are inefficient
  • Response time from the sales and technical team is relatively slow.

8. LiveChat: Best Help desk software for flexibility.

PRICING: It has a free 14 day trial with no credit card details required alongside three paid subscription plans which include the Ticket plan priced at $19 per agent per month, the Team Plan costs $39 per agent per month, while the Business plan costs $49 per agent per month.

LiveChat is suitable for small-scale entrepreneurs due to its high efficiency in building customer relationships and business growth, it also integrates seamlessly with other products be makes it easy to import and export data.

Key Features

  • Personalized chat tools.
  • Customization of char templates.
  • Data Analytics & filters.
  • Data Exportation.
  • Customer Management via Ticketing.
  • Team Management.

Pros

  • Easy to integrate with other software products.
  • Great tools for education and training.
  • Responsive customer service.
  • Effective customer management with target leads and rapid increase in customers in real-time.
  • Well-organized layout.

Cons

  • Problems with notification messages and settings.

9. SysAid: Best Help desk software for Data Importation and Exportation.

PRICING: It has a 30-day free trial period and a subscription plan based on the number of assets with pricing starting from $1211 for 500 assets.

SysAid is suitable for agencies and organizations due to its highly effective staff and project management skills.

Key Features

  • IT Staff Management.
  • IT Project Management.
  • Data Importation.
  • Automated Workflow.
  • Data Analytics.
  • Customer Management via Ticketing.

Pros

  • Very intuitive and user friendly
  • Cost-effective
  • Easy customizations and importations.
  • Highly configurable.
  • Great for IT Service Management.

Cons

  • User interface design is typical and less colorful.

10. SpiceWorks: Best Help desk software for small-scale IT Departments.

PRICING: It has a free subscription plan.

It is suitable for small-scale entrepreneurs or beginners, due to its effective management schemes at no cost.

Pros

  • Excellent inventory management
  • Community forums are quite helpful.
  • Excellent integration system.
  • Impressive network Monitoring Function.
  • Built-in knowledge base & remote support.

Cons

  • Not suitable for larger IT departments.

References and Links

  • https://www.freshworks.com/live-chat-software/pricing/
  • https://www.zoho.com/desk/pricing.html
  • https://www.zendesk.com/pricing/#everyone
  • https://www.atlassian.com/software/jira/pricing
  • https://www.liveagent.com/pricing/
  • https://www.manageengine.com/products/service-desk/pricing.html
  • https://www.livechat.com/pricing/
  • https://freshservice.com/pricing