Through the use of advanced technology and AI, Speech Analytics Software helps industries and call centers manage their customer care and relationships by effectively dealing with problems that can cause customer churn, through the use of advanced technology. Speech analytics software is often used to analyze speech and detect emotions in a customer’s voice.
They have helped in improving business relations and the world of call center analytics as a whole. Below is a detailed list of the best speech analytics software:
Top Best 9 Speech Analytics Software
- Eureka-Best Speech Analytics Software for Automated Performance
- Verint Systems-Best Speech Analytics Software for Flexibility
- TalkDesk-Best Speech Analytics Software for Call Recording
- Genesys-Best Speech Analytics Software for Industrial Market Research
- NICE Nexidia – Best Speech Analytics Software for Predictive Behavioral
- SalesKen-Best Speech Analytics Software for Marketing Optimization
- Enterprise Accelerator-Best Speech Analytics Software for Data Discovery
- Five9-Best Speech Analytics Software for Predictive Dials
- CloudTalk-Best Speech Analytics Software for Cloud Communication
1. Eureka – Best Speech Analytics Software for-Best Speech Analytics Software for Automated Performance Scoring
PRICING: It has a free trial. Contact the sales team for more details.
Call Miner Eureka is a Speech Analytics Software designed by Call Miner for enterprises and call centers with high-end machine learning and artificial intelligence technology to gain insights when communicating with customers to effectively analyze chat patterns and behaviors while accurately providing solutions to the right problems. Eureka provides the best Automated Performance Scoring capabilities for industries among most Speech Analytics Software.
KEY FEATURES
- Emotion Metrics
- Automatic Transcription
- Call Recording
- Automated Performance Evaluation
REASONS TO BUY
- It provides numerous insights on call performance.
- It provides a wide range of information for businesses
- It provides flexible monitoring tools
- It has an advanced and feature-rich reporting system
REASONS TO AVOID
- It requires a little bit of a learning curve because it can be quite technical for new users
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2. Verint Systems-Best Speech Analytics Software for Flexibility
PRICING:Contact the sales team for more pricing details.
Verint Systems is a cloud-based speech analytics and communication system that helps call centers and agencies improve their customer relationships by attending to the right problems through data-driven research and analysis. Verint Systems provides a flexible operating system for remote employees and telecommunications. It is also widely used by large-scale call centers.
KEY FEATURES
- Employee Management
- Labor Forecasting
- Performance Metrics
- Skills Tracking
REASONS TO BUY
- It is easily adaptable for any workflow
- It has advanced employee tracking features
- It can be used for schedule management
- It is a feature-rich business solution
REASONS TO AVOID
- It has no user guide or manual, so it can be quite technical for new users
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3. TalkDesk – Best Speech Analytics Software for Call Recording
PRICING: begins at $75 per month.
TalkDesk is a cloud-based speech analytics software used in telecommunication industries, call centers, and other enterprises for better and more effective communication with clients. It provides the best recording tools for analyzing customer patterns and provides numerous integrations with other business and telecommunication software that help in converting leads to full-time customers.
KEY FEATURES
Archiving and Retention
Auto-Dialer
Management of Call Centers
Call Recording
REASONS TO BUY
- It helps in keeping track of call quality
- Recorded call sessions are always of the highest quality possible.
- It has a user-friendly UX design
- It has robust features and integrations with CRM
REASONS TO AVOID
- It has a long navigation process for solving customer issues
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4. Genesys-Best Speech Analytics Software for Industrial Market Research
PRICING: begins at $75 per month.
Genesys is speech analytics software used in both public and private sectors, alongside industries, telecommunications, and call centers for extensive market research. It is used by both on-premise and remote teams for screening calls via online communication, cellular communication, and other physical communication means such as landlines and telephones. Genesys is the best tool for market research because it has the most advanced analysis tools. Large companies often use it to track how customers act and feel so they can improve their relationship with them.
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5. NICE Nexidia-Best Speech Analytics Software for Predictive Behavioral Routing
PRICING: Pricing starts at $40/agent/month.
NICE Nexidia is a speech analytics software designed for enterprises for customer behavior prediction and better customer engagement. It has one of the best AI-powered tools for interpreting customer emotions and prescribing solutions to boot.
KEY FEATURES
- Call Management
- Automated Routing
- Voice Recognition
- Quality Management
REASONS TO BUY
- It maintains the auditory quality of recorded call sessions
- It has a high accuracy rate in terms of behavioral predictions
- It provides numerous solutions to customer problems
- It is suitable for customer engagement
REASONS TO AVOID
- Advanced features require a learning curve
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6. SalesKen-Best Speech Analytics Software for Marketing Optimization
PRICING: Contact the sales team for more pricing details
Salesken is speech analytics software that is used by large businesses, telecommunications companies, and call centers as a whole to improve sales performance and track leads.It is a sales-oriented speech analysis software that helps companies gain insights from analyzed conversations and improve customer management.
KEY FEATURES
- Assessment Management
- Auto-Dialer
- Lead Management
- Performance Management
REASONS TO BUY
- It helps keep track of employees
- It is suitable for creating automated workflows
- It optimizes sales performance
- It has advanced features for lead management and customer engagement
REASONS TO AVOID
- It is relatively expensive
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7. Enterprise Accelerator-Best Speech Analytics Software for Data Discovery
PRICING: It has a free trial. Contact the sales team for more pricing details
Enterprise Accelerator is Speech Analytics software used for gathering data for communications with customers to gain insights on customer satisfaction levels, behavior, and employee performance. It is a feature-rich solution for enterprises trying to gather data on their customers and keep track of employee performance for improving interactions with customers.
KEY FEATURES
- Management of Call Centers
- Data Connectors
- Performance Metrics
- Predictive Analytics
REASONS TO BUY
- It makes use of advanced data analytics for gaining insights
- It analyzes call performance
- It helps keep track of improvements in performance
- It can be used for large-scale market research
REASONS TO AVOID
- The UX design can be technical to navigate for new users
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8. Five9 – Best Speech Analytics software for Predictive Dials
PRICING: Contact the sales team for more pricing details
Five9 is speech analytics software built with advanced AI and machine learning technology for improving business productivity and increasing the chances of selling products to potential clients. It also provides insights that help increase employee performance.
KEY FEATURES
- Automatic Call Distribution
- Management of Call Centers
- Call Monitoring
- Call Recording
REASONS TO BUY
- It helps keep track of past performances
- It undergoes frequent updates
- It is easy to deploy
- It is easily adaptive to any workflow
REASONS TO AVOID
- It is restricted in some regions outside the United States
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9. CloudTalk – Best Speech Analytics Software for Cloud Communication
PRICING: It has a 14-day free trial, and pricing starts from $30/month.
CloudTalk is cloud-based speech analytics software with auto-dialing and auditory quality improvement. It helps automate workflow with the help of numerous business, e-commerce, and CRM software.
KEY FEATURES
- Agent Interface
- Video Conferencing
- Automated Attendant
- By-Extension Reporting
REASONS TO BUY
- It has an intuitive interface
- It has a minimal setup process
- It provides real-time insights
- It provides an advanced ticketing system through integration with HubSpot
REASONS TO AVOID
- The customer support team is not always readily available.
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