Keeping your customer base satisfied is an essential aspect of running a business. Although there are several approaches, such as customer loyalty programmes and feedback, one frequently overlooked alternative is the use of vendor knowledge management software. 

Giving your customers information on using your product or service correctly is the best way to keep them coming back for the new offerings you launch. 

Once the information has been gathered, it must be organised, shared, and analysed to be consumable. Without these steps, your newly gained knowledge will be useless. However, various software programmes can assist you with this! Therefore, we will go over this section’s best vendor knowledge management software.

Top 6 Best Vendor Knowledge Management Software

  1. ClickUp – The Best Vendor Knowledge Management Software for Documents.
  2. ProProfs Knowledge Base – The Best Vendor Knowledge Management Software for Small Businesses.
  3. Guru – The Best Vendor Knowledge Management Software for Collecting Data.
  4. Document360 – The Best Vendor Knowledge Management Software for Creating a Knowledge Base Portal.
  5. ServiceNow – The Best Vendor Knowledge Management Software for Maintaining Knowledge.
  6. Zoho Desk – – The Best Vendor Knowledge Management Software for Agents.

1. ClickUp – The Best Vendor Knowledge Management Software

PRICING – Free

ClickUp is an all-in-one productivity platform designed for teams in various industries. Its Free Forever Plan includes many powerful and customised features to accommodate any work, such as a dynamic document editor for knowledge creation: ClickUp Docs. 

Create beautifully formatted sources of knowledge in ClickUp Docs that can be linked to workflows, making it easier than ever to execute ideas. Collaborate with your team on detection and editing, customise your visual hierarchy with nested pages, format with headers, tables, and lists, add media to make your writing stand out, etc. Create shareable links or manage permissions for the team, guests, and public access to easily protect your Docs.

Key Features

  • ClickUp can keep all your documents in one place and let you import the work from external applications.

Reasons To Buy

  • Has functionalities to assign comments and tasks from the documents themselves.
  • Multi-player editing capabilities.
  • Free.

Reasons To Avoid

  • Hard to use. 

2. ProProfs Knowledge Base – The Best Vendor Knowledge Management Software for Small Businesses.

PRICING – £20/monthly

ProProfs Knowledge Base is an easy to use yet powerful tool that allows you to provide immediate self-help support to your customers and employees. This tool, appropriate for small businesses and enterprises, can create depth of knowledge articles from start to end, import existing word docs or PDF files, and publish with a single click. 

The tool includes a few professionally designed templates to help you get started quickly. Furthermore, its built-in reporting system provides insights into what questions people are looking for and what answers they are not finding. You can use this information to improve and update your knowledge base.

Key Features

  • Can import existing word documents and PDFs

Reasons To Buy

  • Built-in templated and data reporting.
  • A private knowledge base is available.

Reasons To Avoid

  • Not as advanced for a large company.

3. Guru – The Best Vendor Knowledge Management Software for Collecting Data

PRICING – Free starter plan.

Guru is a piece of software that connects all your company’s data. It employs artificial intelligence to suggest information to your reps in real-time, eliminating the need for your team to search for data throughout a service interaction. 

In addition, the more you use Guru, the stronger the software becomes. Guru will enhance its performance over time and adapt to your team’s day-to-day work process because it is machine-learning.

Key Features 

  • The browser extension is available for various browsers, including Firefox, Chrome, and Opera. 
  • While chatting with your team, you can find, record, and share knowledge.
  • Automated onboarding for employees.
  • Microsoft Teams integration.

Reasons To Buy

  • Different roles and groups can be defined. 
  • The tool makes content recommendations. 
  • It has both a web application and a browser extension. 

Reasons To Avoid

  • Price increases a lot after a free starter plan.

4. Document360 – The Best Vendor Knowledge Management Software for Creating a Knowledge Base Portal.

PRICING – £70/monthly

Document360 is knowledge base software that assists you in developing self-service knowledge and understanding for your customers and service users. A robust search module is an essential component of any knowledge management software. 

Document360 enables self-service 24 hours a day, seven days a week, reducing the volume of customer tickets and providing users with immediate assistance. In addition, it’s highly customisable, and features like a rich editor, classification manager, and real-time search engine can help authors stay productive and produce high-quality work.

It also includes robust features such as an uncompromised authoring experience, a rich theme, built-in analytics, and enterprise-grade restore, backup, and versioning capabilities.

Key Features

  • Product documentation support.
  • Real-time search tool.
  • Rich editor.

Reasons To Buy

  • Easy to use.
  • Can define roles and access. 
  • Can restrict access.

Reasons To Avoid

  • More expensive than other vendor knowledge management software.

5. ServiceNow – The Best Vendor Knowledge Management Software for Maintaining Knowledge.

PRICING – Contact for an estimated quote.

ServiceNow provides both internal and external knowledge management solutions. Internal options assist IT teams in managing and recording incoming service requests by saving customer engagement to a centralised database. This enables IT teams to create the base of knowledge articles based on shared employee issues.

This tool will enable organisations to keep a knowledge base organised by department. In addition, it enables departmental workflow customisation. 

It is intended for use by customers, employees, and agents. While resolving issues, agents can build a knowledge base. The system is accessible via desktop as well as mobile devices. It will help in increasing productivity by resolving issues and documenting solutions. 

The system has valuable features and functionalities. Moreover, it is simple to use. English, German, Spanish, Japanese, French, Italian, Dutch, and Portuguese are among the languages supported.

Key Features

  • Machine learning capabilities.
  • Feedback management.

Reasons To Buy

  • Helps IT teams manage and record service requests.
  • Can search and create information.
  • You can customise the search.

Reasons To Avoid

  • Not very accurate.

6. Zoho Desk – The Best Vendor Knowledge Management Software for Agents.

PRICING – £10/per agent monthly

The Context-aware help desk is Zoho Desk. You can manage all customer support activities with the help of this. It is compatible with both iOS and Android. Zoho Desk is best for small or medium-sized businesses. It includes advanced features for communicating with agents via VoIP and social media. 

It also offers data analysis capabilities to learn more about customer interactions and SLAs. It is a system that works in the cloud. Keeping track of tickets is simple. The system is also simple to use.

Key features

  • Detailed reports will help you in the improvement of the team’s performance.

Reasons To Buy

  • Agent, manager, as well as customer-specific features, are available. 
  • You can work with companies from all over the world.

Reasons To Avoid

  • Not suitable for beginners. 

References and Links

  • https://www.softwaretestinghelp.com/knowledge-management-system/#6_Zoho_Desk
  • https://blog.hubspot.com/service/knowledge-managment-software