The fashion company Boohoo has made waves since 2006. The Kamani family-owned fashion for less company, has turned a few heads and landed themselves in legal trouble.
The billionaires were accused of slave labor and unhealthy working conditions. During the covid 19 pandemic workers are complaining of no social distancing orders in place in the warehouses. Not only are there statements of unhealthy working conditions but also that the workers are paid less than minimum wage.
Thousands of jobs have been lost from store closures and all the brands having to go online.
Boohoo is founded in the United Kingdom, their online store delivers all over the world including the United States. It is known for its women’s and men’s apparel.
According to their app, they also sell home goods too.
What Boohoo offers
- Men’s clothing
- Women’s clothing
- Shoes
- Accessories
- Homeware
Boohoo Company information
| Official Website | boohoo.com |
| Founded | Carol Kane and Mahmoud Kamani |
| Owner | Mahmoud Kamani |
| Location | Dale Street, Manchester, United Kingdom |
| Customer service Contact | customerservices@boohoo.com |
| Social Media | Facebook.com Twitter Tik Tok Instagram YouTube Pinterest |
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What is Boohoo?
Boohoo is a shop turned into an online store for women’s and men’s fashion. E-commerce online shops have become popular since the pandemic in 2020. Shopping online jumped up forty percent from 2019.
This gave people time to browse and find deals online and thus made boo hoo traffic skyrocket in 2020.
Mixed reviews have come out about the company such as clothes sizes running small and unacceptable shipping wait times.
Some reviews from customers say they do not mind the wait and size guessing.
Examples of reviews left on site jabber
“I got the wrong size jeans, they told me to pay and ship them back but shipping cost more than the jeans”
“ My clothes never arrived and neither did a refund.”
“ Bought four same size dresses Arrived with different sizes.”
There were some positive reviews left
“ I bought a layered dress and mini skirt fits great”
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Is Boohoo Legal and Safe or a scam?
You get what you pay for. One person’s review said the clothes shown on the website are not what shows up at your door. Not only that but there have been several complaints about customer service.
Why is Boohoo cheap?
Some believe it is because lower wages of the workers impact the price. Mostly it is due to bulk buys, distribution rights to the company and discounts.
Is Boohoo in the U.S.?
Boohoo delivers to the U.S. and internationally.
Is Boohoo safe?
Boohoo is as safe to use as any other online store. They store your data for various purposes but with your consent. Boohoo is a public company which means they legally have to share multiple details on how their business and transactions operate.
Is Boohoo Reliable and Trustworthy?
You like deals and like to save your money. Who doesn’t? Saving on that cute summer dress might not turn out the way you planned. Is cheap fast fashion worth it?
There have been many reports of the clothes being see-through for example their flowered pattern rompers. Is fast-fashion good for the environment?
The future of Boohoo is not looking good. But behind the scenes the boohoo group has been working hard to make changes to better their working environment and making big moves toward more recyclable items.
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Boohoo Shipping information
- Average shipping time: eight to ten business days.
- Cost of shipping: Standard is 9.99, express is 14.99
- Order Tracking: Tracking your order is simple, save your email confirmation type the number in find order and there you go.
- Supported countries: Boohoo ships to over one hundred countries including the United States and Canada.
Does Boohoo have good Customer Service?
Customers have mixed reviews about getting a hold of Boohoo Customer Service.use an email account or WhatsApp account. Wait times for a reply vary and that is a downside for customers who have urgent questions.
Boohoos website has different ways to communicate your issues to
Boohoo group has a WhatsApp account, email, and contact box for all of your questions and concerns. Their website walks you through step by step how to resolve issues with your item whether it be shipping or cost. Customers should be patient. Things can take a few days or weeks especially if you are located in the United States.
After all the bad going around with the company, it looks like they are trying to do better. They came up with a plan to work harder meeting their customers’ demands. Even going as far as giving back to their community. The Boohoo company also has an ambassador program, uses promo code discounts, and gives you deals straight to your inbox. Save money and look good doing it.
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How to Cancel an order on Boohoo
When canceling an order you will need to make a separate order to do so. Boohoo works fast so as soon as your order is in it is being processed at their warehouse.
Promo Codes and Discounts
The Boohoo company understands they have a lot of work ahead of them in the next few years, they are owning up to their mistakes and want to do better. What should you look for when buying online and why is it important?
Everyone likes to save money when shopping, boohoo offers promo codes and discounts such as 25 and 30 percent off clothing and promo codes like POUND for discounts on shipping.
- Does what you are buying serve a purpose?
- Will your purchase last a long time?
- How easy is the return on your item?
- Will this purchase go with more than one piece of clothing?
It is important to know these things so you are not wasting your time or money. There is no reason why you cannot look your best and save money too. Fashion is becoming more accessible and affordable with each passing day.
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Does Boohoo have a return policy
goes into great detail on how they keep your personal information safe. Safety is the number one priority for online consumers.
In their return policy, it mentions that you have to pay for postage to send it back and if it gets lost you have to pay for the item itself. Customers have complained about this policy as well. Why do stores have restocking fees? Because processing orders takes time and money from the company.
- Everything you need to know they back it up on their website. They share everything openly.
- It is always a good idea to do research online before you buy
Know what their return policy is before you order, research the company itself or ask others opinions on their experience with the brand.
- Just like anything else buying online can have its issues and problems
Customer service can be a headache by itself. Lost or stolen items can cost you, having the wrong items sent you or the wrong sizes.
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Boohoo Payment Methods
- Visa
- MasterCard
- American Express
- PayPal
- Apple Pay
- Discover card
- Klarna
- Clearpay
- Laybuy
- Zip pay
The Pros and Cons of Boohoo
Pros
- Online, easy order
- Payment easy
- Simple design website
Cons
- Long wait times for shipping
- Hard to get ahold of customer service
- Clothes wear and tear easily
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Boohoo Careers
Is boohoo a good company to work for?
According to Glassdoor the rating is 3.2 stars out of 5. Like any job, the company has pros and cons of working there.
Is it difficult to get a job at boohoo?
According to the reviews on indeed, the interview process takes about a week and the interview itself is medium for how difficult the process is.
Best Boohoo Alternatives
- Never Fully Dressed was founded by: Lucy Aylen
- Girlfriend Collective Founded by: Quang and Ellie Dinh. Eco-Friendly company
- ASOS founded by: Nick Beighton- Eco-friendly company
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Additional FAQ
Where is the store boohoo located?
Headquartered in Manchester, United Kingdom and has 6 offices in five countries.
How long does a boohoo refund take?
It can take up to 21 days to see your refund deposited in your account from boohoo.
Does boohoo have physical stores?
The only physical store is located at 462 West Broadway, between Prince and Houston Streets, in New York City.
Is Boohoo in America?
Yes. Boohoo has an online U.S. store and a pop up store in New York.
Why is Boohoo so cheap?
Boohoo provides cheap clothing options to keep up with trends and fast-fashion.
What hours do employees work at boohoo?
Majority of employees work twelve hour shifts.