Is Carparts.com worth it? Carparts.com is a legitimate provider of car parts, but the parts provided may be from a manufacturer other than your car’s manufacturer. This means there is always a risk that the parts may not work or be compatible with the car. But with Carparts.com’s overwhelmingly positive feedback online, its solid reputation, and the fact that they are a BBB-accredited business, we feel confident using its services.
Online auto parts providers like Carparts.com have a huge catalog of car parts at lower prices than you would pay to go through your car manufacturer. But are they legit, and is there a catch? We aim to find out through our online research and numerous customer reviews, so keep reading.
Table of Contents
- Carparts.com Company Information
- What is Carparts.com?
- Is Carparts.com legal and safe or a scam?
- Is Carparts.com reliable and trustworthy?
- The pros and cons of Carparts.com
- How does Carparts.com make money?
- Best Carparts.com alternatives
- FAQs
Carparts.com Company Information
| Official Website: | https://www.carparts.com/ |
| Headquarters Location: | Torrance, California, United States |
| Founded: | 1995 |
| Industry: | Aftermarket auto parts |
| Ownership: | Sol Khazani and Mehran Nia |
| Contact: | 1-866-529-0412, customerservice@carparts.com, https://www.carparts.com/customerservice/email |
| Trust Score: | High |
| Social Media: | Facebook, Instagram, Twitter |
What is Carparts.com?
Carparts.com is a well-established online provider of aftermarket auto parts based in the United States. The replacement parts they sell are not made by the original equipment manufacturer but are used to replace damaged parts in a vehicle. Carparts.com provides a simple online platform for customers to find and purchase the correct replacement parts.
Aftermarket auto parts providers like Carparts.com are completely legitimate and provide parts designed to perform the same function as the original part of that car that no longer works. However, when using aftermarket parts, there is a small risk that the parts may not be compatible with your vehicle. Some insurance cover may also be affected when replacing the car’s original parts with aftermarket parts.
Is Carparts.com legal and safe or a scam?
The Carparts.com website is legal to access in all countries. However, outside of the United States, there is limited access to the website, and instead, you are redirected to their investor website. Carparts.com’s IP address connection is secure with a valid security certificate.
The website is secure and safe to enter sensitive information such as payment card information and passwords. The website is confirmed to be legitimate and free from scams, according to Scam Advisor.
Carparts.com has a privacy policy that details how they collect and retain customer data, including how customers can request access to this and how to request for this information to be deleted.
It is worth noting that there is another website with a similar name, Car-part.com, which has some scam reports, according to Site Jabber. To ensure you are visiting the genuine website, make use of CarParts.com’s official URL https://www.carparts.com/.
Is Carparts.com reliable and trustworthy?
Carparts.com’s overall web ratings are good, with Trustpilot giving them an overall rating of Excellent, with 4.1 out of 5 stars from 5,617 customer reviews. On SiteJabber, they have a slightly lower rating of 3.04 out of 5 stars from 887 reviews. However, on Reseller Ratings, the company has a high rating of 4.8/5 stars from 167,852 reviews. These ratings indicate that most customers are generally satisfied with their purchases.
Carparts.com has a 90-day Return policy, and once the item is received and inspected by the warehouse, a refund is typically processed back to the original payment method within 24-72 business hours.
There are generally far more positive reports for Carparts.com as opposed to scam reports. On Scam Detector, their trust score is at 100%, which is the highest it can be. It is also worth noting that even the most well-known websites will still have negative reviews and disgruntled customers.
Carparts.com has a majority of positive reports regarding their customer service, with their team being very responsive when replying to any negative customer reviews. They have their contact information listed online and a live chat function. There are also several reports of customer service being very quick to rectify any issues with defective products and arrange replacements.
The pros and cons of Carparts.com
Pros:
- Price Match Guarantee
- Lifetime Replacement Guarantee
- Good customer service
- Fast shipping
- Easy ordering process
- 90 days warranty for defective parts
- A wide selection of parts is available
Cons:
- After Parts are not always covered by insurance
- Parts may not be compatible
- Have to wait for parts to arrive
How does Carparts.com make money?
Carparts.com makes its money from the sales generated from its services to customers. According to Pipe Candy, Carparts.com made web sales of $10-25 Mil within the last 12 months, with a monthly order volume of 5-10,000. They also had 9.4 million unique visitors to their website in February, according to Similar Web.
According to Seeking Alpha, the large under-penetrated but growing e-commerce market for automotive aftermarket parts and private labels, as well as CarParts.com expanding product selection to include mechanical, maintenance, and engine parts, contribute significantly to the company’s revenue generation.
Best Carparts.com alternatives
Auto part providers can be tricky and not always 100% reliable, but Carparts.com is also a well-established and trusted company. However, if you would like to look into some alternatives, then check out the following sites:
FAQs
Does Carparts.com have an app?
No. They don’t appear to have any apps available. Although, there is a website with a very similar name, Car-Part.com, that has an app. So be careful to distinguish the two.
Where are Carparts.com warehouses based?
Carparts.com operates warehouses in La Salle, Illinois, Chesapeake, Virginia, Las Vegas, and Grand Prairie, Texas. They also have plans to open a new warehouse in Jacksonville and Florida.
Is Carparts.com ranked as the best auto parts company out there?
According to Similar Web, Carparts.com is ranked number 22 in the United States among its competitors.
Does Carparts.com offer online discount codes?
Yes, they do. To get the latest CarParts.com coupons and promo codes and receive discounts on car parts and accessories when you shop with them, subscribe to the company’s newsletter. You can also find carparts.com coupons and discount codes on other sites, such as Coupon Follow and Coupon Box
How do I make sure I order the right part from the Carparts.com website?
Carparts.com has a very helpful website that allows you to refine your search and filter out options such as your vehicle’s year, make, model, engine size, etc. This will ensure you order the most compatible part for your vehicle. You can always call their friendly customer service team in any doubt.
How do I know that the parts provided by Carparts.com are high-quality?
Carparts.com is a well-established company with a majority of positive customer reviews, meaning generally, most customers are satisfied with their products. However, they do offer a 90-day warranty on defective items for your peace of mind.
Why is Carparts.com cheaper than other similar companies?
Because Carparts.com operates solely online, they don’t have to spend money running physical stores. This means they can pass those savings on to their customers by being able to list their items at a lower price.