Summary: Cettire is a legitimate online retail platform exclusively for luxury fashion. The company has a wide range of world-class designer products and stocks the most sought-after designer brands. Although Cettire promises outstanding customer service and a seamless user experience, some users have reported delayed shipping and occasional delivery of wrong products.
Cettire is a publicly-traded online luxury fashion retailer that sells a wide range of products from over 500 designers. The Australian-owned online shopping company recorded $145.1 million in gross revenue for 1H22 from selling a variety of women’s and men’s wear from world-renowned brands such as Prada, Gucci, and Balenciaga.
Cettire’s founder and CEO, Dean Mintz, has been described as a ‘shy’ tech entrepreneur because of his notoriously mysterious online personality. He has managed to stay fairly hidden from public view, having never completed an interview despite his company’s success.
Table of Contents
- Cettire Company Information
- What is Cettire?
- Is Cettire legal and safe, or is it a scam?
- Is Cettire Reliable & Trustworthy?
- The Pros & Cons of Cettire
- How does Cettire Make Money?
- Best Cettire Alternatives
- FAQs
Cettire Company Information
| Official Website: | https://www.cettire.com |
| Headquarters Location: | Melbourne, Australia |
| Founded: | 2017 |
| Industry: | Retail |
| Ownership: | Dean Mintz |
| Contact: | customerservice@cettire.com |
| Trust Score: | Good |
| Social Media: | Facebook Twitter Instagram LinkedIn |
What is Cettire?
Cettire is a publicly-traded luxury fashion retailer selling over 1700 brands, including Prada, Gucci, Yves Saint Laurent, Balenciaga, and Valentino. With an active customer base of around 209,000 customers and annual revenue of $206.8 million, Cettire is a medium-sized online retailer.
Founded in 2017 by Dean Mintz, Cettire has consistently shown strong growth. In 2020, the company went public on the Australian Securities Exchange, raising $65 million during its initial product offering. Since then, Cettire has grown by over 1300% to a valuation of $1.22 billion.
Dean Mintz, the CEO and Executive Director of Cettire, currently holds 56.72% of these shares. The second-largest shareholder is HSBC Custody Nominees (Australia) Limited A/c 2, with 9.8% shares.
Is Cettire legal and safe or is it a scam?
In short, yes. Cettire is entirely legal and safe to use. However, as with any business, especially online retailers, there are always risks. Companies dealing in physical products always encounter issues relating to inventory and logistics. Your item may get lost in transit, or you may receive the wrong item entirely. This is normal for businesses of this type; however, given the size of Cettire, receiving an appropriate response to remedy the situation may take longer than expected.
If you receive a product different from the one you ordered, or an item is marked as delivered without it ever arriving at your door, the next step will be to contact their customer service team at customerservice@cettire.com. They are slow at responding to this email, so it may be some time before you receive a response.
If you cannot elicit a response from their customer service team, it may be necessary to pursue legal action. Check with your local and federal governments to see what options they offer. Most countries have the equivalent of an Anti-Fraud Center through which you should report these occurrences.
Is Cettire Reliable & Trustworthy?
As with most online retailers, reading through the reviews may give you a negative impression of the company. However, this is expected since most people tend to only review a company when they’ve had a negative experience.
Looking through the negative reviews of Cettire, however, there does seem to be a pattern. Most of the customers who left a negative review ended up receiving the wrong product; when they attempted to return it, they had a difficult time getting through to customer service. Customers have also reported delays in shipping of up to a month, as well as significant delays in processing refunds.
However, numerous positive reviews of Cettire also abound, with many customers citing excellent shopping experiences, smooth transactions, authentic products, and great prices. On TrustPilot, 75% of the customers rated the service as Excellent.
The Pros & Cons of Cettire
Pros:
- Over 1,700 brands, including Balenciaga, Gucci, and Givenchy
- Free shipping on orders over $250
- Their products routinely go on sale for fairly low prices
- Their website is clean and easy to use
Cons:
- Customers have reported delays in shipping
- Occasional delays in responses from their customer service team
- The wrong products occasionally get sent to customers
How does Cettire Make Money?
Cettire, like other clothing retailers, makes their money by charging more for their products than they pay for them. The standard markup on luxury items, such as Gucci, Prada, Balenciaga, and Versace, is roughly 1000%. This means that if they pay $10 for an item, they sell that same item for $100.
Additionally, Cettire presumably makes some of its money through advertisements and product sponsorships. Cettire netted an annual revenue of $208.9 million in 2021.
Best Cettire Alternatives
While Cettire has a lot of products and routinely has site-wide sales, they may not always have everything you’re looking for, or you may not be happy with their service. Whatever the case may be, here’s a list of the best Cettire alternatives you should check out:
FAQs
What is Cettire’s return policy?
Cettire does offer returns under certain circumstances. All returned items must be unused and have the original product tags attached. If you’re trying to return shoes, they must be returned in their original packaging. Lingerie and Hosiery both must be returned in unopened packages. Skincare and cosmetics products must be unopened with an unbroken seal and in their original packaging. The only exception to their return policy is for products marked as final sales. These cannot be returned for any reason.
Does Cettire offer refunds?
Yes. Cettire does offer refunds on items that are eligible for their return policy. Refunds take up to 10 business days to process, depending on the payment processors involved. However, some customers have reported it taking up to a month to receive their refund.
Does Cettire offer exchanges?
Cettire does not offer exchanges directly. To effectively exchange an item, you’ll have to return the item, wait for your refund, and then place your new order on the website.
Does Cettire offer free shipping?
Yes, Cettire offers free shipping on orders over $250. For orders under this amount, a small shipping fee is applied to the order.
How long do items take to ship from Cettire?
Cettire advertises that their products take 3-7 business days to ship; however, they also acknowledge that there will be occasional delays relating to clearing customs or issues with payment.
References:
- Company returns – https://www.ragtrader.com.au/news/cettire-s-investments-into-marketing-pay-off-with-208-lift-in-active-customers
- Company info – https://rocketreach.co/cettire-profile_b4160f49ff95e4b0
- Frequently Asked Questions – https://my.cettire.com/pages/faq
- Wiki info – https://en.everybodywiki.com/Cettire