In Summary: Is DealDash legit? Absolutely. Does DealDash have a lot of fine print that users should be aware of? Absolutely.
DealDash is a pay-per-bid penny auction site that allows users to bid on name-brand and luxury items at extreme bargain prices. DealDash advertises items sold at up to 99% off retail. Though the items are sold at extreme discounts, these prices do not represent the cost of the bids used. You also pay for the use of bids whether or not you win the item.
They offer a game-like site that feels almost like slot machines or roulette. With a 10-second timer constantly counting down and restarting after each bid, there is a constant crazed state around the bidding process. This leads to users bidding rapidly while only seeing the cost of the item, not the total cost with bids prices included.
Though DealDash is legit, there are still plenty of complaints and concerns. Here’s what we found.
Dealdash Company Info
| Official Website | www.dealdash.com |
| Founded | February 22, 2009 |
| Owner | William Wolfram |
| Number of Employees | 65 |
| Location | USA and Finland |
| Customer Service Contact Information | (855) 455-3325 support@dealdash.com |
| Social Media | YouTube Facebook Pinterest Instagram Twitter |
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What is DealDash?
DealDash is a penny auction site where users pay for each bid they place as well as the item. DealDash purchases name-brand items at liquidation prices and then posts them on their auction site for anyone to bid on at an increment of one cent per bid. Any item, from cars to cameras, is put on auction starting at $0.00 and has no minimum reserve, and every bid raises the cost by one penny. Once a bid is made, the timer on the item returns to 10 seconds. Once the timer is allowed to run out, the highest bid wins.
This does not cover DealDash’s biggest critique.
Every bid you make costs you $0.13, whether you win or lose. Let’s say you bid four times on an item that sells for $3.00. You will pay the winning price of $3.00 plus the cost of the four bids, which is a total of $3.52 for winning the auction. If you did not win, then you would still be paying the $0.52 in bids you used on an auction you participated in. A few bids on an item are not a heavy financial burden. However, when you look at an item that sells for $10.00, that is a bid cost of $130.00 displaced across all of the bidders.
It is important to note that when DealDash advertises that their items are sold at extremely low costs, they do not show the cost of the bids. These bid costs quickly recoup the liquidation prices DealDash paid and can easily surpass the item’s value.
Though the cost of bids is something to keep in mind, the site is structured to be fast-paced and exciting to encourage rapid bidding. It feels like a game as much as it feels like an auction house.
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Is DealDash Legal and Safe or a Scam?
DealDash is 100% legal in the United States and 100% safe. DealDash users need understand how to use the site and what the bidding structure is like. The site sources its own items, so there are no person-to-person sales or unverified sellers. This lowers the risk of misrepresented or counterfeit items to virtually zero as DealDash’s reputation is on the quality of the items. They also offer a secure checkout and do not store or sell personal information.
The complaints about DealDash come, almost solely, from the bidding process. DealDash was even sued and accused of being an illegal gambling site. Though the site does not work like better-known auction sites, nothing suggests that DealDash is gambling. The appearance of the site draws inspiration from a casino floor. The result is its users bidding more, the same way a casino inspires people to place more bets. That is where the similarities end, as winning an auction has nothing to do with chance. Anyone can win an auction, and anyone who has paid for bids can place them on any item.
There are currently several penny-auction sites that you can choose from, but none with such a high rating and none that are so well known.
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Is DealDash Reliable and Trustworthy?
DealDash currently has an A+ rating from The Better Business Bureau and a 4.3-star review on SiteJabber. The majority of the complaints seem to be coming from users who did not understand the bidding cost before starting to bid. As we mentioned, you pay for any bids placed whether you win the auction or not. Not understanding how a site works is not the same as a site being a scam. DealDash is 100% upfront about their process on their site and offer an excellent return policy. The vast majority of the site’s reviews are positive, with users enjoying the fast-paced nature of the auctions and the excitement of the bidding. These reviews are from people who knew the cost of the bids and still enjoyed the very act of participating in the bidding wars.
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DealDash Shipping
DealDash currently ships only within the United States, excluding both Alaska and Hawaii. The shipping cost on all items, no matter the weight or dimensions, is completely free. Through DealDash, shipping time varies from item to item. When bidding, many of the items have a “ship by” date.
This date refers to an estimated date the item will leave the warehouse, not its arrival to the buyer. From this release date, the site asks buyers to allow for 10 business days to receive their item. Once released from the warehouse, all items are assigned a tracking number that is emailed to the buyer.
DealDash Customer Service
When reading through site complaints, the DealDash customer service team seems to exceed traditional expectations. They handle a multitude of issues, from missing items, to refunds, to replacing items. Though you bid at your own risk on the site, their customer service goes above and beyond to assist DealDash’s valued customers.
The customer service team takes time to respond to both complaints and compliments. They reach out to nearly all users who leave reviews and work to reach 100% user satisfaction. They strive to assist those who were unhappy with their purchase or their experience on the site by offering refunds where applicable or offering replacement items.
Cancel Orders
Currently, members are only able to cancel their recurrent site subscriptions. These subscriptions are monthly bid packages that users can sign up for. Once an item has been bid on and won, there is no way to cancel the order.
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DealDash Promo Codes and Discounts
As DealDash is an auction site where all bids are paid for, the site offers multiple ways of getting Free Bids and discounted Bid Packs. You can win free bids by engaging with their YouTube channel. They also offer promo codes to use when purchasing your first Bid Pack. As for discounts, if you are a savvy bidder, their entire site is nothing but discounts.
Deal Dash Return Policy
Though DealDash does not currently have a way to cancel an order once made, their return policy is robust. To return an item, the buyer must contact customer support within seven days of receiving the item. A return cannot be initiated after the seven day mark. If an item arrives damaged or it does not match the item’s original description then DealDash will replace the item at no cost to the buyer. If the item is no longer available due to a stocking error on their part, they offer items of equal value as well as free bid packages.
Payments on DealDash
Deal dash currently accepts the following payment methods.
- Credit Card
- Debit Card
- PayPal
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DealDash Pros and Cons
Pros
- Relatively cheap cost per bid ($0.13 and up)
- Fair chance that anyone can win on any auction
- Items at extremely low prices
- Quality customer service
- Secure site and checkout
- Excellent return policy
- Quality and name-brand items
Cons
- Unclear on how bidding works
- Must be a member to bid
- You pay some amount if you win the bid or not
- The pay-per-bid structure can lead to paying more than the item is worth
- The fast-paced timer leads to overbidding
- Auctions can be difficult to win
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Careers
DealDash currently has an excellent employment review from several employees via Indeed. It is a relatively small company with less than 100 employees. As such, with their employee retention rate being high and the company being so small, the opportunities to seek employment with DealDash are relatively low.
DealDash Alternatives
- eBay is the number one online auction site. Though it is known for person-to-person auctions, there are plenty of liquidation sellers on the site.
- Sotheby’s is renowned for its one-of-a-kind items. If you are looking for luxury or collectible items, this is the online auction house for you.
- Copart is the best online auction site to use if you are looking for cars.
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