Upfront Summary: Is Eneba worth it?
While Eneba.com has built a good reputation for itself since its creation in 2018, you still have to be cautious when it comes to any website that primarily uses third-party sellers as its base. Eneba is one of the most reputable online marketplaces for digital game keys; however, there is a chance you could accidentally purchase an illegitimate game key. The good news, however, is that a seller only receives payment after a buyer has confirmed they have received their purchased game key.
Eneba.com is one of the fastest-growing marketplaces for games and gift cards for PC, PlayStation, Xbox, Nintendo, and more. The company offers people the chance to resell game keys for almost any game, in-game items, and even subscription gift cards for games like World of Warcraft. The website is an excellent option if you are looking to buy online games and gaming software. But is Eneba.com worth your time? Here’s what we know.
Table of Contents
- Eneba.com Company Information
- What is Eneba.com?
- Is Eneba.com safe and legal or a scam?
- Is Eneba.com reliable and trustworthy?
- Pros & Cons of Eneba.com
- Is Eneba.com a good and ethical company?
- How does Eneba.com make money?
- Are there any hidden fees?
- Payment Methods
- Best Alternatives to Eneba.com
- Additional FAQs
Eneba.com Company Information
| Official Website | https://www.eneba.com |
| Founded | 2018 |
| Owner(s) | Vytis Uogintas and Žygimantas Mikšta |
| Location | Kaunas, Lithuania |
| Contact | support@eneba.com, https://www.eneba.com/support |
| Social Media | Facebook, Twitter, Instagram |
What is Eneba.com?
Eneba is a large digital marketplace for the resale of video game keys and gift cards. Video game enthusiasts can find affordable keys for PC games, PlayStation Games, XBOX games, Nintendo games, and even in-game items and currency for games like Apex Legends and Minecraft. Eneba.com is considered a grey market website, which means codes on the website are sold legally but can be sold outside of its original permissions.
Is Eneba.com safe and legal or a scam?
Eneba.com is legal in all countries. While it can be a safe website to purchase video game keys from, there are cases where you may accidentally purchase a bad game key.
The good news is, Eneba.com requires sellers to submit an “application” to sell on their website. Sellers must fill out a pretty detailed form, conduct a phone call with Eneba.com, and then be allowed to sell on the website if Eneba thinks they are reputable. This differs from other online video game resellers, where almost anyone can sell anything on the said website. This screening process gives Eneba.com another layer of security and trustworthiness.
According to Eneba.com’s FAQ section, a seller only receives payment once the buyer has confirmed they have received their purchased game key. Always check to see if it works before confirmation! This is good news for the customer, so you don’t have to worry about the risk of losing all your money immediately. Also, sellers are required to send you the key within a certain amount of time. If they don’t deliver within the allotted time, your funds will automatically be refunded and the transaction will be canceled.
The website doesn’t contain any viruses or malware and has a valid SSL certificate, so it seems safe and secure for users. Always ensure you log in through the official website link at https://www.eneba.com/.
Is Eneba.com reliable and trustworthy?
Everyone is going to have a different experience with Eneba.com or any other online marketplace. It’s not 100 percent certain that you won’t get ripped off by a bad seller, but there’s only a small chance of this happening. Many people have good experiences using Eneba.com, while others do not.
According to Trustpilot.com, Eneba has a 4.5 out of 5-star rating from 93,501 reviews. This is relatively good compared to other game resellers. 83% of the reviewers gave Eneba an Excellent review tag. Most of the one-star reviews come from people who accidentally purchased an illegitimate game, and state that Eneba.com’s refund policy is strict or takes a significant amount of time to process.
On other company rating websites like Sitejabber.com, Eneba.com only has 2.63 stars out of a 5-star rating. In this case, Eneba has more one-star ratings than five-star ratings. But, it’s important to remember that everyone may have a different experience with the website.
When it comes to shopping anywhere on the internet, it’s always important to be cautious of the website you are buying from. Do your research, check the reviews, and see if you feel comfortable buying from the said website. With Eneba.com, it’s the same way. There’s a good chance you will purchase a legitimate game key. But, it’s not 100 percent certain. Always screen the seller before you buy!
As mentioned before, Eneba.com has a screening process that each seller must go through to sell on Eneba. This still doesn’t make the website 100 percent credible, but it boosts its credibility by implementing the screening process. With the screening process in place, Eneba.com has a chance to prevent a scammer from potentially ruining someone’s day.
Reviews mention Eneba.com customer support being helpful, friendly, professional, and even exceptional. Eneba.com’s customer support has been said to respond quickly to its customers. Another search on Trustpilot.com tells us that people who mentioned customer support in their reviews also left a five-star review.
Pros & Cons of Eneba.com
Pros
- Many categories available
- Excellent customer support
- Affordable alternative to buying online video games
- Offers the resale of in-game items and currency
- Requires sellers to go through a screening process
- No extra fees for customer protection
- Receive game keys instantly
Cons
- Game keys may not always be legitimate
- Only six payment options are available
- Charges an operational fee, depending on the payment method
- A refund can take weeks
- Unable to leave reviews on sellers
Is Eneba.com a good and ethical company?
As far as online video game resellers go, Eneba.com checks out to be an ethical company in good standing.
Many video game developers tell their players to purchase directly from them because they get the most profit that way (and you know for sure that you are buying a legitimate game.) The good news is, Eneba.com partners with a couple of game developers like Konami and CI games to extend their global outreach. When other reputable companies partner with companies like Eneba, it shows the company’s legitimacy.
Compared to similar companies, Eneba.com is one of the best companies to purchase from if you’re going to purchase a second-hand video game key. After a little digging and research, we could not find significant issues or lawsuits involving Eneba—which is great!
How does Eneba.com make money?
Eneba.com’s business model is pretty simple; it offers a platform for wholesale resellers to set up their shop and a place for consumers to purchase affordable goods. Hence, they earn money from the fees paid by the resellers.
Are there any hidden fees?
The only extra fees that you will be charged are the operational transaction fees, but this depends on which payment method you use during checkout. The operational transaction fee varies, depending on how much your total purchase costs.
Besides these fees, there are no other known hidden fees. It doesn’t cost anything to make an account. Eneba.com doesn’t offer a subscription service or special protection fees like G2A.com.
Payment Methods
Compared to some of the other online video game key marketplaces, Eneba.com only has a select few payment methods. Be sure to check what payment method you are using before shopping on Eneba.com.
Payment options include:
- Visa or Mastercard Debit & Credit
- Trustly Bank Payment
- American Express
- PayPal
- Paysafe.card
- Eneba Wallet
Best Alternatives to Eneba.com
If you are interested in trying different digital marketplaces, or maybe you’ve had a bad experience with Eneba.com already, don’t worry—there are a handful of options for video game lovers.
Other options include:
- G2A.com
- Kinguin
- Gamivo
- Green Man Gaming
- CD Keys
- Gamers Gate
Additional FAQs
What is Eneba.com’s refund policy?
Due to the nature of the digital products offered by Eneba, they can only process a refund of a valid key if the buyer has not accessed the product yet. This means you can ask for a refund at any moment, up until you display your key.
What do I need to know before buying from Eneba.com?
According to Eneba.com, it’s important to double-check the product listing before purchasing. Sellers are responsible for providing all of the information about the game, such as photos, details, and descriptions. The seller, not Eneba.com, produces this.
Why is Eneba.com so cheap?
Eneba.com is similar to other video game key sellers; people who resell on the website usually purchase the keys in bulk, thus getting them for a cheaper price per key. This allows them to sell it at almost 90% of the retail price while still making some profit from the sale.
How do I contact Eneba.com?
Eneba.com customer support is easy to get a hold of, which is great because not all companies are like this. You can easily contact them from the website or email them at support@eneba.com.