Upfront Summary: Is Fragrancenet a Legitimate Company?

Fragrancenet is a legitimate company that’s been around for almost 25 years. Their niche is very user-friendly and has a wide-open market as there aren’t too many online purveyors of fragrances and associated items. There’s always a downside to ordering from an online store, but this also cuts both ways as the company can save money on products by not having a brick & mortar store.

You’re probably thinking to yourself, an online store that’s been around forever, discounted fragrances, what’s the catch? This sounds almost too good to be true! Is Fragrancenet a legitimate company? We’ve delved deep into the company and its’ practices and we will discuss further why we feel that this company is legitimate below.

Fragrancenet Company Information

Official Website:https://fragrancenet.com
Founded:1997
Owner:JTG B.V.
Location:Deer Park, NY (Long Island)
Customer Service Contact:Online portal on website
Email:None listed (online portal on website)
Phone:1-800-727-3867
Social Media:Facebook, Instagram, YouTube, Twitter, Pinterest, Blog

What Is Fragrancenet?

Fragrancenet is an online store that focuses on perfumes and fragrances for both men and women. They also have other related items such as candles, aromatherapy products, hair care items, makeup, and skincare products. They have over 17,000 items for sale on their website at discounted prices.

Fragrancenet have used their long history in the market and their buying power to have the ability to offer such low prices in comparison to other sellers. They use their expertise and far-reaching contacts in the industry to offer all the known name brands plus some others that you may not know about.

>>MORE: The Jarvis.AI: Is It Worth It? Is it authentic and safe?

Is Fragrancenet Legal and Safe or a Scam?

There are loads of businesses online who are scams and are only open for a year or two before the jig is up and the business shutters only to open up quickly under another name. Fragrancenet is not one of these companies as they have been in business since 1997. To put it into perspective, people were still using 56K dial-up modems in 1997, that’s how long Fragrancenet has been in business!

If Fragrancenet were a scam, they would have been out of business two decades ago. So, you can be rest assured that Fragrancenet is a legit company with a long track record in the game. There are no instances of stolen data or malware when you visit the site and the site can be visited by all countries.

Is Fragrancenet Reliable and Trustworthy?

As previously mentioned, Fragrancenet has been around since the early Wild West days of the internet in 1997. They have good positive feedback from customers all over the world on both Google and other related sites. There is a 30-day policy on returns of unopened merchandise (excluding makeup, haircare, and skincare items) for a full refund of the purchase price, less shipping costs. Fragrancenet is rated four stars out of five on TrustPilot and they maintain an A+ rating with the Better Business Bureau.

>>MORE: Is Teachable Worth It? Is It That Accurate?

Fragrancenet Shipping Information

Average Shipping Time

Shipping times also vary depending on where you are in the world. USA shoppers have three different options when ordering: Standard (4-7 days), Express (2-3 days), and 1-Business Day. The closer you are to New York or Nevada, the faster you will receive your order. Canada & Mexico orders usually get there between 7-10 business days and International orders typically get there between 4 to 15 days.

Cost of Shipping

Fragrancenet offers free standard shipping on orders over $59, otherwise a $6.95 charge applies to standard shipping on orders under $59 within the contiguous USA. The charge jumps up $2.00 to $8.95 when you’re ordering from Hawaii or Alaska. Shipping charges internationally vary on where the items are going and there is a shipping calculator on the website to figure out how much will be charged.

How To Track A Order On Fragrancenet

Fragrancenet uses a variety of worldwide shippers and you’re supplied with the tracking number upon notification of items leaving the warehouse. You can consult tracking sites with this number to check on the status of your incoming package.

To Which Countries Does Fragrancenet Ship?

Fragrancenet ships worldwide through a variety of shipping and expediting companies that stretch across the globe. This relationship with global logistics companies ensure that your order will reach you in a reasonable amount of time after order placement.

>>MORE: CardCash: Is It Safe & Legal? Is It Trustworthy?

Does Fragrancenet Have Good Customer Service?

Fragrancenet has a broad system of implementing customer service with many ways to reach out to them. You can call them up, email them through the website, send old-school mail to their corporate offices in Long Island, and for those that still use this technology, you can even fax them your question and they’ll get back to you.

As mentioned above, they have a 30-day policy on orders with the ability to send back any unopened items for a full refund, no questions asked. This policy does not extend to skincare, hair care, and makeup products and that’s not the company’s fault, that’s down to health department regulations. You wouldn’t want to buy socks or toothbrushes that have been previously used, would you? These exclusions from the policy fall under that line of thinking.

Another layer of customer protection is afforded to you when you use PayPal to order from Fragrancenet as PayPal has a Purchase Protection policy enabled on all purchases through the medium.

How To Cancel An Order on Fragrancenet

Unfortunately, Fragrancenet uses automation within their ordering systems and order picking processes at the warehouse. This is why you can’t pick up the phone and place an order with a live person at the company. Because of this streamlined approach to receiving and gathering up orders to ship, you can’t cancel an order once you place it through their website.

>>MORE: Is Dailymotion Reputable & Safe? Is Everything Lawful?

Does Fragrancenet Have Promo/Discount Codes?

Fragrancenet does not have promo or discount codes on their own, but they do have coupons that are offered up on a monthly basis. This month alone, there are four coupons that expire this month (September) with deals such as a certain percentage off of the total order when you purchase at a minimum order price.

The company does have one coupon that doesn’t expire and this is primarily for brand-new customers. The coupon gives you 30% off of your total order when you first sign up for text messages from the company, which is a nice incentive to do so.

Does Fragrancenet Have a Return Policy?

The company has a 30-day money-back return policy on all items sold in the store that are unopened. This policy excludes hair care products, skin care products, and makeup due to health department regulations. The process of setting up a return is easy enough, you contact the company and get an RMA number. You then send the unopened products with the RMA number back to the company at the address provided. You wait a couple of weeks for the company to turnaround the processing and restocking and you get your purchase price back. Unfortunately, the shipping cost you paid at the time of original purchase cannot be refunded back to you in return.

>>MORE: Is Kidscasting Reputable & Valuable? Is It a Fraud?

Fragrancenet Payment Methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Amazon Pay
  • Afterpay

The Pros & Cons of Fragrancenet

Pros

  • Long History of Operation
  • Wide Selection of Genuine Brand Names
  • Discounted Prices
  • Simple Return Policy
  • Good Customer Service

Cons

  • Cannot Sample Product Beforehand
  • Can’t Return Opened Items
  • Can’t Cancel Orders After Placement

>>MORE: Is Apex Focus Group Trustworthy & Secure? Is It a Fraud?

Fragrancenet Careers

There are positions at Fragrancenet that suit just about any walk of life or employee personality. You can work at the corporate office within web development and IT, working on their website. This is a job unto itself as the website is gigantic with over 17,000 items and display pages that are updated daily. You can also work at the warehouse helping to pick orders and assemble them for shipment. They have jobs both at the main location in Deer Park, New York on Long Island and they have a newer facility for west coast orders in Reno, Nevada.

Is Fragrancenet a Good Company To Work For?

Fragrancenet retains a 3.8 star rating out of 5 stars compiled from 16 employee reviews on Indeed. The many phrases that come up repeatedly from employees are: Decent place, great company, and great people.

Is It Difficult To Get a Job At Fragrancenet?

Fragrancenet has the same amount of difficulty as other jobs within the industry in terms of gaining employment. The hiring process is quite simple through the website and taking the next steps in the hiring process will come from management via phone call or email.

Best Fragrancenet Alternatives

  • Perfumes.com
  • Fragrancex
  • ThePerfumeSpot
  • Perfumania
  • Sephora
  • Nordstrom
  • Scentbird
  • Ulta
  • Neiman Marcus
  • Bloomingdale’s

>>MORE: Is Chime Safe & Legit? Is It a Fraud?

Additional FAQ’s

Does Fragrancenet sell cheap knockoffs of real brands?

Fragrancenet sells nothing but genuine brand names such as Polo, Ralph Lauren, Drakkar Noir, and other brand names. The company sources the products directly from the original manufacturers to provide the best quality products to their customers.

How Can I Contact Fragrancenet By Phone?

The contact numbers are listed below:

  • 1-800-727-3867 (USA Callers only)
  • 631-582-5204 (International callers)
  • 631-582-8433 (Fax)

How Much Time Does It Take For Fragrancenet To Issue A Refund On Returned Merchandise?

The typical time is about the same for both credit card and PayPal transactions and the time frame runs between three and seven business days.