Upfront Summary: Is GOAT Worth it?
When it comes to the selection and resale of vintage used sneakers, GOAT is absolutely worth it. If you are a hardcore sneaker collector looking for that missing pair in your collection, you will need GOAT. They even have AI technology that sorts through all those pairs of potential fakes. Even if this does happen, you have peace of mind thanks to GOAT’s Buyer Protection Program.
GOAT is a fashion resale platform that has become the home for sneakerheads everywhere. It is the largest marketplace for high-end sneakers with an inventory of over 260,000 listings, over 30 million users, and more than 600,000 sellers to get you those fresh kicks to complete your collection. Buying used shoes on the internet sounds like a recipe for disaster, but that exact recipe started this company.
Two friends, Eddy Lu and Daishin Sugano, started GOAT after Daishan Sugano ordered fake shoes on eBay. This event inspired them to make an app to combat the growing counterfeit problem that had plagued so many sneakers heads. GOAT gets its sellers to send products to their warehouses to be examined by an AI. This technology then tests multiple data points alongside a team of sneaker specialists to identify the shoes and ensure authenticity.
Table of Contents
- GOAT Company Information
- What is GOAT?
- Is GOAT Legal and Safe or a Scam?
- Is GOAT Reliable and Trustworthy?
- GOAT Shipping Info
- Does GOAT Have Good Customer Service?
- How to Cancel an Order on GOAT
- Does GOAT Have Promo/Discount Codes?
- Does GOAT Have a Return Policy?
- GOAT Accepted Payment Methods
- The Pros and Cons of GOAT
- GOAT Careers
- Best GOAT Alternatives
- Additional FAQs
GOAT Company Information
| Official Website | https://www.goat.com/ |
| Founded | 2015 |
| Owner | Eddy Lu, Daishin Sugano |
| Location | Culver City, United States. |
| Customer Service Contact | https://support.goat.com/hc/en-us/requests/new |
| Social Media | FaceBook, Twitter, Instagram |
What is GOAT?
GOAT is a fashion resale app that has made it into the big leagues. The idea of GOAT was born after a 2015 incident where one of the co-founders, Daishan Sugano, was ripped by an eBay sneakers seller who had sold a pair of fake Air Jordan 5 Retro Grape sneakers to him. At the time, the policy on eBay led to Daishan having to take the loss. However, it did inspire the pair to create the leading designer sneaker platform.
The rise of counterfeit shoes led to subreddits and entire articles on how to spot fakes, so why not make a better platform to make the market safer for everyone? The use of their AI technology has created a verified purchase option to catch every last fake. Even GOAT’s Buyer Protection Policy helps protect their customers in case one pair slips through their team of sneaker specialists.
Is GOAT Legal and Safe or a Scam?
GOAT is a legit and legal website that has over 30 million users. Your chances of getting scammed on GOAT are pretty low. All GOAT products have to be verified by their AI technology. The consumer gives all the sellers a rating. Both of these factors combine with GOAT’s Buyer Protection Program to give peace of mind to their consumers.
There are no knock-off Goat sites on which you can waste your money. There are no viruses or malware on their sites, nor are their websites trying to steal your sensitive information. Many sellers also recommend using GOAT to sell their products to ensure they can complete their perfect collections.
Is GOAT Reliable and Trustworthy?
GOAT has more positive web ratings than it does negative ones, meaning most of its customers are satisfied. On TrustPilot, GOAT has a rating of 4.3/5 stars out of 12,093 reviews, while on Appgrooves, the GOAT app has a whopping 4.8/5 stars from 1,200,725 reviews. These numbers speak a lot about how satisfied shoppers are with GOAT.
However, a few complaints cited issues with GOAT’s customer service. Most of the reviews regarding fakes or incorrect orders (which were only a handful of reviews) had their money returned to them or given credit toward a future purchase on GOAT.
Regarding product reliability, GOAT strives to be the most trusted marketplace for sneakers through its AI verification system. They also have a Buyer Protection Program that covers you in case your order arrives incorrect or happens to be a fake. The reviews that mentioned inauthentic products were minimal compared to the many more positive reviews from sellers rating GOAT as an excellent platform.
GOAT Shipping Info
Average Shipping Time:
GOAT has an average ship time of 7 to 10 business days for domestic U.S. shipping because they have to be verified at GOAT first. However, there are some items that are labeled for “Instant” shipping. These items have already been authenticated and verified; hence, GOAT will be shipping them directly from their facilities straight to you. “Instant” shipping items will arrive in 3 to 4 business days for domestic U.S. shipping.
Cost of Shipping:
The cost of US domestic shipping (for items other than “Instant” items ordered with the Next Day shipping option) is $14.50 to the 48 contiguous states and $15 to Hawaii and Alaska. The shipping cost for “Instant” items ordered with the Next Day shipping option is $25. Note that “Instant” items may also incur a processing fee of up to 8%, which will be included in the price displayed.
How to Track an Order on GOAT:
You can track your order on GOAT by going under the Orders tab in your Profile to view the tracking number provided for your order.
To Which Countries does GOAT Ship?
GOAT currently ships DDU for certain international deliveries. GOAT ships to both US and non-US locations, including Australia, China, New Zealand, Saudi Arabia, Norway, the UK, Singapore, Canada, Malta, and Cyprus.
Does GOAT Have Good Customer Service?
The overall rating of the customer service for GOAT is pretty decent. While it may seem like there are some complaints about GOAT’s customer service, they end up testing out about average in most reviews. Most reviewers also complain that the shipping and return processing time is too long, but GOAT is upfront in explaining that these processes take some time.
How to Cancel an Order on GOAT
You cannot cancel any apparel and accessory orders because they are auto-confirmed. For sneakers, you can cancel your order within 3 hours of placing it or before it is accepted by a seller (whichever comes first). Once a seller accepts an order, you cannot cancel.
Does GOAT Have Promo/Discount Codes?
There are currently no available promo/discount codes on the GOAT website; however, you may find GOAT promo codes on other sites like Business Insider and Couponbirds.
Does GOAT Have a Return Policy?
GOAT’s return policy gives you three days from delivery to request a return on your order. The items must include a return label and packing slip while still in original condition. The items must ship within three days of receiving your return label, and the evaluation process may take up to 7 days from arrival. Once processed, they will refund you the amount paid minus the cost of the shipping fees in GOAT credit to use on future purchases.
GOAT Accepted Payment Methods
GOAT accepts the following payment options:
- Visa
- MasterCard
- American Express
- Discover
- JCB
- Apple Pay
- Google Pay
- PayPal
- Alipay
The Pros and Cons of GOAT
Pros
- Buyer Protection Program
- AI technology and a team of specialists for verification
- Huge selection of vintage sneakers
Cons
- The 3 days return window is too short
GOAT Careers
GOAT has average employer ratings across the board. On Indeed, GOAT has plenty of mediocre reviews mentioning work-life balance, problems with managers, poor pay, etc. There are employees complaining about difficulties moving up, while others think advancement is easy at GOAT. They have a lot of positive reviews regarding the work environment making GOAT a decent place to work.
Best GOAT Alternatives
Due to their extensive selection of vintage shoes, it may be quite difficult to find a worthy GOAT alternative. However, we have compiled a few websites that any sneakerhead can explore for hours.
- StockX
- Fight Club
- Stadium Goods
- ARKK Copenhagen
- Footlocker.com
Additional FAQs
Can you get fakes from GOAT?
You can, but getting through an AI and a team of specialists is very rare. Resellers also won’t get paid until their products become authenticated.
Is GOAT safe to use?
First, GOAT doesn’t tolerate the sale of fake/illegal goods. GOAT does everything it can to authenticate the items sold through them. GOAT is a genuine site with chances of being scammed being very low.
Is GOAT or StockX better?
The main difference between StockX and GOAT is that on GOAT, you can shop new and used sneakers, apparel, and accessories; on StockX, only deadstock shoes are sold – which means that they’re authentic, new, and unworn at the time of sale.
Where is GOAT’s warehouse located?
GOAT has its warehouse in Culver City, California, United States.
What is GOAT slang for?
GOAT stands for greatest of all time.
Does GOAT have a processing fee?
GOAT only charges a commission fee when an item is purchased. The commission fee is 9.5% + the seller fee for a good-standing seller. However, depending on the number of seller cancellations and verification issues, it can increase to 15% + seller fee and a maximum of 25% + seller fee.