Last-minute emergency? Midnight munchies? Lazy morning brunch? GoPuff’s got you!

Have you ever been in the middle of cooking and realized you were one ingredient short? How about staying up late with a craving? Then you know exactly why people order on GoPuff. The company delivers products to shoppers in hundreds of cities. Their offerings run the gamut from everyday essentials like shampoo and baby care products to your favorite sweets and snacks. GoPuff understands customers lead busy lives. That’s why they work hard to bring food and merchandise fast. You may be able to get your next delivery in as little as fifteen minutes. Of course, no brand is without its flaws. GoPuff reviews indicate a lack of consistency. Some customers are loyalists who offer rave reviews. Others weren’t happy with the service they received. Still, if you love quick delivery, GoPuff may be just the company you’re looking for.

GoPuff company information

Official Website:https://GoPuff.com/
Headquarters Location:537 North 3rd Street, Philadelphia, PA
Founded:2013
Industry:Delivery Service
Contact:1 (855) 400-7833 or https://gopuff.com/go/contact-us
Trust Score:Medium
Social Media:Twitter, Facebook, LinkedIn, Instagram

What is GoPuff?

GoPuff is a food and merchandise delivery company. They bring grocery, household, and personal care items to homes and businesses. GoPuff has made its name on its lightning-fast delivery. Many customers receive orders within 15-20 minutes. Unlike GrubHub, GoPuff doesn’t deliver hot food from restaurants. Instead, the company specializes in packaged items. Merchandise is purchased ahead of time and stored in GoPuff warehouses. This means orders can be instantly processed and sent out. Because of this, GoPuff usually makes deliveries in minutes instead of the hours it can take other services. Customers rely on GoPuff to deliver everything from baby formula to ice cream. It can be considered a mobile convenience store with offerings similar to grocery stores or gas stations.

  • Is the site generally legal? In all countries? GoPuff is a legal business operating in many cities across the United States. GoPuff also has locations in major cities in Germany, France, Switzerland, and the United Kingdom. The business is vocal about its plans to expand across Europe and eventually enter other markets. In some areas, it is not legal to use GoPuff to order alcohol. The app should prevent shoppers from ordering alcohol where it is banned. However, it’s always a good idea to check local laws.
  • How high is the chance of being scammed? GoPuff is very unlikely to scam you, as in you pay for merchandise they never deliver. However, the company does make money by marking up prices. Most items are 10-50% more expensive through GoPuff than they would be in-store. Some customers have complained they were unable to use credits despite referring others to the site.
  • Does the site contain viruses or malware? The GoPuff app is available through Google Play and the Apple App Store. This means it should have been scanned by those providers. However, this is not always the case. There are no complaints of GoPuff transmitting viruses or malware. Still, it’s always a good idea to use antivirus protection on all devices.
  • Does the site steal sensitive data? Yes, there is reason to be cautious when giving GoPuff your private information. The company website clearly states they keep records on all shoppers. Data GoPuff stores include browsing history, medical history, ID cards, payment information, demographic details, and credit history. GoPuff shares this information with affiliates, marketers, and service providers. According to the company’s privacy policy, “We may share your Personal Information with service providers working on our behalf to facilitate our interactions with you or request or support our relationships with you, such as hosting service providers, IT providers, operating systems and platforms, internet service providers, data analytics companies, and marketing providers. We may contract with other companies to provide certain services, such as identity verification, email distribution, market research, promotions management, and payment processing.”
  • Are there similar fake sites to be aware of? At this time, no websites are pretending to be affiliated with GoPuff. However, local markets may have fake delivery companies or scammers pretending to work for GoPuff.

Is GoPuff reliable and trustworthy?

  • How good are the company’s overall web ratings? Many customers are satisfied with GoPuff. However, the majority of employees complain they were treated poorly. Ratings reflect a mixed bag of experiences. Some customers love the service and frequently order from them. Others have complaints about missing items, being overcharged, or rude customer service. On Facebook, the company has 2.8/5 stars. On Yelp, GoPuff received 2/5 stars. Indeed gives the brand 2.8/5.
  • Does the site have a refund policy? GoPuff does offer returns. However, canceled orders are often charged a $20 “restocking fee”. Negative reviews about the company say refunds were not issued in a timely matter or were not provided despite delivery driver error.
  • How many scam reports are there compared to positive reports? About 30-50% of ratings complain about problems with GoPuff. Many of these clients say they were scammed. Usually, reviewers said items were not delivered on time or items were missing from the delivery.
  • How reliable is customer support? GoPuff has many negative reviews about its customer service. Some reviewers were told they were at fault when the problem was clearly the fault of the company or driver. Concerns like missing or incorrect items are sometimes blamed on consumers. A lot of reviewers stated customer support was rude and not very helpful.

The pros and cons of GoPuff

  • Pro – GoPuff delivers a large variety of merchandise, from snacks to pet care products
  • Pro – GoPuff is open late, and has a 24/7 delivery service in some areas.
  • Pro – The minimum order amount is fairly low, at $10-12/order. This means customers can easily order a few missing ingredients or a snack without buying multiple unwanted items.
  • Pro – Delivery prices are low. GoPuff charges $1.95/delivery, or members can join the “Fam” service. “Fam” members pay around $6 for unlimited deliveries.
  • Pro – GoPuff works hard to deliver your items fast. Many customers get their orders in just a few minutes.
  • Con – GoPuff only sells what is stocked in their warehouses. Although they have a wide selection, they may not have a particular style, brand, or flavor a customer wants.
  • Con – GoPuff marks up prices significantly above retail.
  • Con – GoPuff doesn’t deliver hot food from restaurants or fast-food outlets.
  • Con – Currently, GoPuff is only available in large cities. Suburban and rural shoppers cannot use GoPuff.
  • Con – GoPuff employees have cited problems with very low pay, transparency, lack of regulations, lack of privacy, and mistreatment of workers.
  • Con – GoPuff is considered to have poor customer support by many users. The experience can be hit or miss depending on where you live and what time you call.

How does GoPuff make money?

GoPuff earns money in several ways. First, they mark up the price of most items. This means customers pay a lot more for the same goods. While some items may still be reasonable, others could be marked up over 50%. GoPuff profits off this increase. The company also sells product placement and advertising. Companies can pay more to have their products featured on the landing page or category page. Delivery fees are another way GoPuff makes money. Deliveries are typical $1.95/order. Orders containing alcohol are charged an extra $2. GoPuff uses drivers as independent contractors, paying a low wage averaging $8/hour. They do not provide benefits, nor do they pay for gas or vehicles. The company also keeps portions of driver tips. GoPuff also uses customer information to make money. They sell collected data to data mining, marketing, and brokerage companies.

Best GoPuff Alternatives

Some people love GoPuff, but if it’s not for you, we recommend trying the following:

GoPuff FAQ

Q. What kinds of food does GoPuff stock?

A. GoPuff sells many brands of prepackaged food. Snacks, candy, and frozen meals are very popular. They also deliver grocery essentials, such as flour, eggs, or milk. Imported chips, crackers, and sweets are featured on the homepage. GoPuff also delivers alcoholic drinks, such as beer, wine, and hard alcohol.

Q. How many items can I order?

A. There are no minimum or a maximum number of items in an order. Deliveries must be worth at least $10.95 in most markets. There is not an upper limit. The delivery fee is the same whether you order several items or hundreds.

A. Yes, GoPuff features most of the brands you would find in your local grocery or supermarket. They sell primarily name brands most customers recognize. They do not offer generic or unbranded items.

Q. Can I get frozen food?

A. Yes, GoPuff delivers frozen food. Microwave meals, ice cream, and frozen meat or vegetables are all available.

Q. Are tips required?

A. GoPuff doesn’t require you to tip your delivery driver. However, the practice is encouraged. The app allows you to add a tip, or you can hand the driver cash.

Q. How much can I earn as a driver?

A. Wages fluctuate from place to place. Most GoPuff drivers earn at least $12/hour before expenses, though some earn as little as $8. In premium markets, drivers earn $16-18+/hour. Delivery drivers also keep at least a portion of their tips.

Q. Can underage people buy alcohol on GoPuff?

A. No. Users who order alcohol will need to verify their age when the products are delivered. Customers need to show ID. Delivery drivers then take a picture of the ID on the company app. You’ll only get your alcohol if your ID is verified as legal.

Q. Aside from food, what can I buy?

A. GoPuff has a large range of products available. These include pet supplies, hygiene, and personal care, baby needs, household, paper products, cleansers, and office supplies. A quick browse through the homepage shows OTC medication, diapers, notepads, toilet tissue, trash bags, and dog food.

Q. Do I need to download an app?

A. You can order online at the company’s website, or download the app. The app is available for Android or Apple devices.

Q. How do I pay for my items?

A. GoPuff accepts a variety of credit card payments. They also take Venmo, Apple Pay, and Google Pay. Some users will build up credits for referrals or loyalty. They can pay using their credit balance.

Q. Can I order for a friend or send someone a gift?

A. Yes. Many people use GoPuff to send products to friends or family. It is also a nice way to surprise someone who is feeling ill or having a bad day. You cannot send alcoholic products to anyone underage or unable to verify their identity. To place an order for someone else, put in their location but your phone number. The billing and delivery addresses should be different. You can also buy GoPuff gift cards.