Intercom is a tool for customer interaction. It reveals who is using your goods or internet site and makes it simple to communicate with them directly through targeted content, behavior-driven messages, and conversational support.

It is crucial to contrast Intercom with some of the top customer engagement tools. This will make it simple for you to locate and select the top Intercom alternatives and rivals. So, we’ve put together a list of the top Intercom alternatives and rivals.

Top 10 Best Intercom Alternatives & Competitors

  1. Zendesk – Most Enterprise-worthy Alternative
  2. HubSpot – Most Reliable Alternative
  3. Drift – Most Customizable Alternative
  4. Help Scout– Most Personalized Alternative
  5. Kustomer – Most Business-worthy Alternative
  6. Helpshift– Most Dynamic Alternative
  7. Freshchat – Most Flexible Alternative
  8. Zoho Desk – Most Robust Alternative
  9. Freshdesk – Most Relevant Alternative
  10. BirdEye– Most Insightful Alternative

1. Zendesk – Most Enterprise-worthy Alternative

PRICING: $19/agent/month

Zendesk is a service-first CRM startup that creates customer engagement, sales, and support software aimed at fostering stronger customer connections. The Support Suite enables companies to interact naturally with consumers while shielding them from any behind-the-scenes activity. It is both complex enough to fulfill your demands and straightforward enough for you to start using it right away.

KEY FEATURES: 

  • Management of Users, Roles, and Access
  • User Experience for Ticket Creation
  • Automated Workflow Response
  • Management of SLA

REASONS TO BUY:

  • Good internal helpdesk platform
  • An excellent customer support suite
  • Easy to Deliver, Integrate, and Use
  • A customer communications suite that’s good

REASONS TO AVOID:

  • Terrible support when you have any problems

2. HubSpot – Most Reliable Alternative

PRICING – Free version is available

Through automation and self-service, Service Hub helps scale your support by centralizing all of your customer service data and channels. More time for proactive customer service that delights retains and grows your customer.

KEY FEATURES: 

  • Monitoring and Dashboards
  • Integrations & API
  • Tools for Data Import and Export
  • Process capability
  • Scalability
  • Data Protection
  • Efficiency & Dependability

REASONS TO BUY:

  • A fantastic platform for businesses or startups,
  • It is simple and greatly aids our work.
  • An easy-to-use tool for your innovative thoughts

REASONS TO AVOID:

  • So rigid and cumbersome

3. Drift – Most Customizable Alternative

PRICING – Contact support

Drift helps businesses connect with the right people at the right time. Businesses can customize experiences with our AI-powered Conversation Cloud to increase pipeline, revenue, and lifelong customers. They established a buyer-focused experience and grew Drift to 500+ staff and 5,000+ customers.

KEY FEATURES: 

  • Pop-up Talk
  • Notifications
  • Emails targeted
  • App-Based Messaging

REASONS TO BUY:

  • Excellent conversational marketing platform
  • A potent tool to turn website visitors into dialogue
  • Excellent tool for connecting with customers

REASONS TO AVOID:

  • Poor Customer Support

4. Help Scout – Most Personalized Alternative

PRICING – Starts at $20.00

Help Scout gives your team the collaboration, organizing, and automation tools they need to move quicker. It enables you to keep things simple, move quickly, and concentrate on pleasing customers in contrast to enterprise help desks that are challenging to set up and require dedicated admins to run.

KEY FEATURES: 

  • User Experience for Ticket Creation
  • User Experience for Ticket Response
  • Automatic Reaction
  • Attachments/Screencasts
  • Collaboration on Tickets
  • a list of clients or contacts

REASONS TO BUY:

  • Good software for onboarding and customer success
  • Combined CS and Support tool
  • Good internal customer care tool
  • making processes run more smoothly.

REASONS TO AVOID:

  • Depressing customer service

5. Kustomer – Most Business-worthy Alternative

PRICING – $89.00/user/month

Kustomer is the first customer care CRM platform built for handling huge support traffic and optimizing customer service journey experiences. Kustomer helps organizations resolve conversations on all digital channels by automating 40% of contacts via self-service, first contact resolution with intelligent routing, and driving Omnichannel customer and agent experiences.

KEY FEATURES: 

  • Omnichannel
  • User Experience for Ticket Creation
  • User Experience for Ticket Response
  • Automatic Reaction
  • Attachments/Screencasts
  • Collaboration on Tickets
  • A list of clients or contacts

REASONS TO BUY:

  • Easiest-to-use omniplatform
  • Very capable Helpdesk, CRM, and customer communications platform!
  • Easily access client information

REASONS TO AVOID:

  • The texts end up getting misplaced

6. Helpshift – Most Dynamic Alternative

PRICING – Start at $150.00/month

Helpshift is a customer service platform that focuses on mobile devices. It provides in-app help for many major mobile apps and games. Users can get immediate, automatic support through the app for numerous difficulties. With Helpshift, consumers get rapid, always-on help that feels natural.

KEY FEATURES: 

  • Client Portal
  • Case’s email
  • Collaboration on Tickets
  • Attachments/Screencasts
  • Automatic Reaction

REASONS TO BUY:

  • It offers numerous helpful features,
  • Amazing and clever chatting platform
  • Powerful and easy-to-use CRM tool
  • A full customer support tool

REASONS TO AVOID:

  • Hard to learn and use tool

7. Freshchat – Most Flexible Alternative

PRICING – $15/user/month

Freshchat is a cutting-edge messaging solution that unifies artificial and human intelligence across message channels to provide seamless customer care for the client who is accustomed to using technology first.

KEY FEATURES: 

  • Adaptive Routing
  • Continuous Escalation
  • Transcripts
  • Contextual Interaction
  • Development Lead
  • Pop-up Talk

REASONS TO BUY:

  • The top live chat to handle your sale immediately
  • Easy to work with, integrate, troubleshoot, and modify
  • Omnichannel is ideal for creating a chat widget and a FAQ bot.

REASONS TO AVOID:

  • Overcharging clients

8. Zoho Desk – Most Robust Alternative

PRICING – It offers a free trial and you can contact the vendor for pricing

Zoho Desk helps organizations manage phone, email, live chat, SMS messaging, and social media customer interactions. It helps you allocate calls to agents based on their department or team, automatically routes calls to familiar agents, and maintains service consistency to establish customer connections.

KEY FEATURES: 

  • Management of Users, Roles, and Access
  • Reporting
  • User Experience for Ticket Creation
  • User Experience for Ticket Response
  • Automatic Reaction
  • Screencasts and Attachments for SLA Management
  • Collaboration on Tickets
  • a list of clients or contacts

REASONS TO BUY:

  • The ideal operating system for businesses
  • Great quality at a reasonable cost in comparison to other options
  • Excellent for sales and support. possesses all the features needed by entrepreneurs.

REASONS TO AVOID:

  • Poor client service.
  • Features that are just partially developed

9. Freshdesk – Most Relevant Alternative

PRICING – $15.00/agent/month

Freshdesk creates tickets from requests made via phone, chat, email, the web, and social media and unifies ticket resolution across channels. Freshdesk allows you to automate workflows, provide self-service, monitor SLAs, and measure metrics for customer support. Freshdesk delivers AI-powered chatbots, predictive help, and field service management.

KEY FEATURES: 

  • User Experience for Ticket Creation
  • User Experience for Ticket Response
  • Automated Workflow Response
  • Management of SLA
  • Attachments/Screencasts
  • Collaboration on Tickets

REASONS TO BUY:

  • Simple Helpdesk Management and App
  • For larger enterprises, FreshDesk makes resolving issues straightforward.
  • FreshDesk is simple to use.

REASONS TO AVOID:

  • Clumsy to use, poor search functionality
  • The half qualitative project, typical giant firm terrible service

10. BirdEye – Most Insightful Alternative

PRICING – Contact the support

BirdEye is a platform for the entire client experience. Every day, more than 80,000 businesses use BirdEye to bring in new leads through listings, reviews, and referrals, turn those leads into customers through webchat and payments and delight those customers through surveys, ticketing, and insights – all in one place.

KEY FEATURES: 

  • Community Directory
  • Optimization
  • Monitor Social Networks
  • Social Media Administration
  • digital media surveillance

REASONS TO BUY:

  • BirdEye assists in obtaining reviews and maintaining SEO.
  • very user-friendly, connecting you with patients
  • Wonderful chat and review system!
  • wonderful customer service and software

REASONS TO AVOID:

  • Awful service
  • Unreliable, inaccurate, and costly

Reference and Links

  • https://www.g2.com/products/intercom/competitors/alternatives
  • https://www.servicebell.com/post/best-intercom-alternatives
  • https://www.trustradius.com/products/intercom/competitors