Kickscrew, founded by sneaker 2018, is a Hong Kong-based online fashion store. With a global presence and incorporating a large selection of major sneaker brands like the Air Jordan, Nike, Adidas, and Yeezys, they aim is simple: to make purchasing the largest collection of sneakers accessible to everyone.
Their large collection includes several other popular sneaker fashion leaders such as Champion, Converse, Supreme, etc. They offer sneaker enthusiasts access to rare and collectible sneakers. They have expanded to watches including the: Seiko, Tissot, and Casio. It’s a website that aims to incorporate provide a trusted source and the largest selection of sneakers and fashion accessories.
Kickscrew Company information
| Official Website: | https://www.kickscrew.com/ |
| Headquarter Location: | Hong Kong |
| Founded: | 2018 |
| Industry: | Apparel And Fashion |
| Ownership: | Johnny Mak |
| Contact: | +852 2811 1210, cs@kickscrew.com |
| Trust score: | Medium |
| Social media: | Facebook Instagram Youtube |
What is Kisckew?
Kickscrew is an international sneaker and apparel e-commerce store. The store carries one of the largest selections of sneakers collection on the web. Though designed for a regular customer, it is especially drawing in “sneakerheads”, which are sneaker connoisseurs who are particularly interested in collecting and retaining rare sneakers. The also grants easy access to making rare and hard-to-find sneakers accessible. Though their listed prices are discounted compared to other retailers, customers shopping here is aware of the risk of purchasing sought-after sneaker for a discounted price. A relatively newer retailer in the game with the ambitious goal of providing a large collection, they fall short on their promises. Evident in a large number of complaints from unhappy customers who either didn’t receive their order or unwarned delayed shipping. Also many have claimed to receive rather fake sneakers. They rank medium in their trust-score meaning there is a relatively high risk of purchasing from them.
Is Kickscrew legal and safe or a scam?
The site is mostly safe to be surfed in most countries. It is also reasonably safe to assume the legality of the site to be surfed in all of the 180 countries. According to a Trustpilot report, the site is rated Great 3.9 stars out of 5 which makes it relatively safe and secure.
Despite the many reports of a customer complaining about receiving fake sneakers, it can be assumed that those reports are exaggerated given the high traffic to the site. Given a relatively new site, the consumer reports can be misrepresenting the trustworthiness of the site where unhappy customers are more likely to leave negative reviews compared to satisfied customers. The chance of getting scammed is relatively low given countless positive reviews on Trustpilot, YouTube Sneaker channel comments, and Reddit forums.
They ship to over 180 countries, with the largest number of customers orders in the United States, Canada, China, and Australia.
The site is relatively safe to surf and there’s a low chance of it containing any harmful malware or virus.
At checkout, Kickscrew does require your name, address, phone and email for processing and shipping your order like most other retailers. Your contact information will be saved in their email list to further send you promotions and deals.
Is Kickscrew reliable and trustworthy?
Kickscrew is rated 3.9 “Great” on Trustpilot and It’s ranked 19,8531 on Alex ranking which is considered a high ranking with healthy traffic indictive or high trustiness and high sales. It’s ranked relatively higher than its main competitors showing higher trustworthiness.
Kickscrew is relatively strict with returns. Returns are only accepted within 7 days of the date of delivery with the condition that the product and shoeboxes are in their original condition and with Kickscrew tags. Once the return order is received and accepted by Kickscrew, the buyer is issued a partial refund. You’re not refunded the initial delivery fee and a restocking fee which is 15% of the total transaction payment deducted from the total transaction amount.
According to Better Business Bureau, their rating is 1.18/5 stars with the majority of the reviews being negative, some customers reported not having received their orders. Many were reported to be poorly handled by the customer service that requested a refund. Many that didn’t receive a refund and the ones that did get a response received a partial refund.
The pros and cons of Kickscrew
Pros:
- Low prices: The main pro for most customer are low prices compared to other retailers
- Large selection: Kickscrew offers one of the largest selections in the online e-commerce space with expanding selection and increasing numbers of brands offered.
Cons:
- Poor customer service: It’s the company’s main challenge in handling its large number of an unhappy customer
- Large reports of scam: There’s a large number of customers that reported to have received fake and imitation of branded sneakers. This can be a red flag for many customers and a negative for the reputation of Kickscrew as a retailer.
How does Kickscrew make money?
According to a 2002 U.S. Census Bureau’s Annual Retail Trade Survey, the retail shoe industry had a gross profit margin of 42.6 percent. A retail store’s business model usually consists of buying large inventory in bulk to attain a lower price per unit. The company would have to rent a warehouse to be used a storage and shipment prep which will constitute the COGS (Cost of goods sold). The company has to incur the cost paid to the employees working in the warehouse operations in charge of preparing and shipping the orders. Encompassing all the cost of goods sold and expenses, the company is quite profitable around 42.6 percent which is quite high for businesses selling goods and indicative of healthy future growth.
Best Kickscrew Alternatives
At times, customer visiting sites could have issues that might force you to look for alternative retailers. The issues could be the store might not have the size available for your given shoe, there can be shipping delays, or poor customer service are all reasons to consider competitors.
- https://thenextsole.com
- https://stadiumgoods.com
- https://goat.com
- https://flightclub.com
- https://jdsports.com
FAQ
Is Kickscrew legit?
Kickscrew is mostly legit according to the Trustpilot report and customers report. However, they’re a large trust defect of a customer from poor customer service and unintended return orders. Though there are a large number of complaints of fake imitation of shoes. However, the site is still ranked 19,8531 which hints at a large number of interest from potential sneaker enthusiasts. “Sneakerhead” channels and communities also tend to favor the site with positive reviews of low prices. The site is mostly legit and needs time to evolve to be an established eCommerce site.
Does Kickscrew have free returns?
Kickscrews charges a handling fee of 15% of the total payment. The returns are only accepted within 7 days of the delivery date.
Is Kickscrew a reputable company?
Kickscrew operates out of its headquarters in is Hong Kong.
What is the maximum order quantity for an order?
The maximum order quantity is 1 unit per order.
Can the order be canceled once the order has been checked and paid?
Order cannot be canceled once you have completed the transactions with payment and received the confirmation for the order.
What are the conditions for issuing a return?
The merchandise must be sent back to the Kickscrew within 7 days of the date of delivery. The shoes must be sent with the original shoebox and Kick Crew tags attached. Your return will be rejected if the merchandise doesn’t have the original Kickscrew tags and is damaged or altered from its original condition.
Is Kickscrew a reputable company?
Though many customers have reported poor customer service and imitation sneakers, there is also a large number of customers who are supportive of the company and consider it to be a reputable website.
What is the shipping policy?
Once the payment has been processed and the order has been packed and shipped, you are not allowed to change the shipping delivery address.
Does Kickscrew offer a shipping warranty?
After the package has been delivered to the designated address, Kisckew doesn’t hold any responsibility for the merchandise and your responsibility. Kickscrew is not be held responsible in case of damage or loss of merchandise once delivered.
Who Is the owner/founder of Kickscrew?
The company is founded by Johnny Mak in Hong Kong along with a team of sneaker enthusiasts in 2018.
Website links
- Trustpilot: https://www.trustpilot.com/review/www.kickscrew.com
- Better Business Bureau: https://www.bbb.org/us/ca/los-angeles/profile/online-retailer/kicks-crew-store-1216-1269242
- U.S. Census Bureau’s Annual Retail Trade Survey: https://smallbusiness.chron.com/profit-margin-retail-stores-running-shoes-38940.html