Upfront summary: Is Lens worth it?
Lens.com is a legitimate online ordering marketplace that facilitates a wide array of prescription contact lenses that comprises multifocal lenses and other options for those diagnosed with astigmatism and dry eyes. Returning customers‘ contact lenses can also be reordered after an account is created with Lens.com. Aside from lenses, the company also offers online vision tests to assist individuals in making prescription updates.
Its money-back guarantee and hassle-free returns further guarantee the legitimacy of lens.com. Also, the company encrypts all its information with the highest protection level that undergoes testing every day. Additionally, customers can manage all email preferences at the top of the website from the ‘My Account’ tab.
Lens.com offers some of the lowest prices in the online sale of contact lenses with its independent setting of prices and bulk buying. The company also enables easy ordering that only necessitates the customer’s order information and eye doctor’s name and contact.
Lens.com Company Information
| Official website | https://lens.com/ |
| Founded | 1995 |
| Founder | Cary Samourkachian |
| Location | Georgia St, Louisiana |
| Customer Service Contact | Email : Service@Lens.com; Toll-free number: 1-800 LENS.COM (536-7266) |
| Social media | Facebook, Twitter, Instagram |
Lens.com is like amazon for contact lenses and eye care, with customer satisfaction as one of its primary objectives. The company possesses the most prominent independent contact lens inventory in the warehouse that facilitates its 24/7 order shipping. It is the company’s mission to provide the best means of purchasing contact lenses. Lens.com aims to provide the best prices for the best brands, assisted by its hassle-free business actions.
Moreover, the lens.com website is simple to use and interactive when making an order, altering a prescription, and checking on an order’s status. Combined with genuine care for the customer, lens.com facilitates a smoother experience free of worry that enables the customer to attain precisely what they desire when they order contact lenses. Furthermore, lens.com has online services for eye examinations that can be used as a substitute for visiting the doctor. Therefore, with the highest customer service standards, lens.com proves itself a legitimate company.
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Is lens.com legal and safe or a scam?
Generally, the site is legal in all countries, with shipping conducted globally through FedEx.
How high is the chance of being scammed?
The chances of being scammed at lens.com are also meager. As soon as an order is made on the website, the contacts are mailed, requiring a valid prescription. Numerous ways are also provided for reporting fraudsters to prevent scammers. Furthermore, lawsuits are also possible for customers experiencing scams in extreme cases.
Does the site contain viruses or malware?
The site is also free of viruses and malware. By checking the malware status of the website via google safe browsing, the site reveals itself as a platform free of unwanted viruses or malware.
Does the site steal sensitive data?
Sensitive data is protected at lens.com. The company only collects information provided by the customers to facilitate them with requested products, services, or information. At lens.com, the customer data is only shared with compliant service providers who conduct functions on behalf of the company.
Are there similar fake sites to be aware of?
Currently, there are no existence of fake sites similar to Lens.com
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Is Lens.com reliable and trustworthy?
How good are the company’s overall web ratings?
Lens.com is assigned a B rating by the Better Business Bureau (BBB). This shows that a majority of customers are satisfied with the services offered at the company. For a majority of the clients, great prices, easy access, and processing fees are primarily identified as the reasons for consistent buying.
Does the site have some kind of buyer protection?
Buyer protection is offered at lens.com via its money-back guarantee and hassle-free returns. The money-back guarantee ensures that the customer gets exactly the type and brand of contact lenses specified in their order and confirmed by the doctor’s prescription. Returning contact lenses to the company is also an easy task with its hassle-free returns. The lenses have to be unopened and unexpired, with refunds taking up to 2-10 business days for the refund to be posted on the customer’s account.
How many scam reports are there compared to positive reports?
The company’s customer review and feedback reveal no evidence of scam reports. All the reviews on the company website show a positive trend in favor of the company.
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Lens.com shipping info
Average Shipping Time
While shipping in the United States, the standard shipping method takes 5 to 7 business days, the FedEx 2nd Day method takes two business days, while the FedEx Next Day takes one business day.
While shipping to Canada, the Canada standard shipping method takes 4 to 9 business days, the Canada Express shipping method takes 3 to5 business days, the standard International shipping method takes 8 to 12 business days, while the FedEx International Express takes 4 to 5 business days.
Cost of Shipping
The shipping cost at lens.com is different according to the various means of shipping and the customer’s destination. Using the standard shipping method will cost $7.95 for those in the U.S. The FedEx 2nd Day method will cost $14.95. Also, $20.95 is the cost of shipping via FedEx Next Day.
For those in Canada, using the Canada Standard shipping method will cost $9.99. For the Canada Express shipping method, the cost is $17.99, while for the standard International shipping method, $19.95 is the cost. Additionally, the FedEx International Express shipping method costs $35.95.
How to track an order on lens.com?
At lens.com, orders are tracked by visiting the company’s Order Status page, where orders are listed according to the Order Number, date, price, and shipping address.
To which countries does lens.com ship?
Lens.com ships its products internationally via FedEx International. The time of delivery varies based on the method of shipping. It is also important to note that lens.com does not deliver to APO addresses, FPO addresses, or PO Boxes.
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Does lens.com have good customer care?
Lens.com has good customer service revealed by its friendly customer service representatives available 24 hours a day via chat, email, and hone to provide customers with assistance. To ensure customer service is maintained, lens.com possesses various contact information in case of any problem with the purchase or the website. The company has a toll-free phone, 1-800 LENS.COM (536-7266), for customer service, and 1-888-393-7606 for verifying prescriptions.
For international clients, the phone number 1-573-754-3600 can be used for both customer service and verifying prescriptions. Lens.com also possesses fax, email, and a physical mailing address to ensure the customer is cared for, no matter their form of communication.
Customer care is also ensured through the money-back guarantee and hassle-free returns. Here, the company ensures that if the wrong product is delivered, the return needs of the customer are made as easy as possible to ensure the customer needs are cared for.
How to cancel an order at lens.com
Canceling of an order or a part of the order at lens.com occurs at whatever time before the shipping of the order. Nonetheless, after shipping has commenced, lens.com cannot cancel the orders. As for customized products, like novelty, cancelation, return, or exchange is unavailable once the customer receives the order.
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Does lens.com have promo/discount codes?
At lens.com, the traditional promotion-driven coupon codes are unavailable. However, in its place, lens.com offers relevant daily discounts on most contact lenses. Additionally, the company also offers rebates, thereby providing selected contacts with additional savings. These partial refunds are obtained by purchasing from lens.com. What comes next is assessing the rebate center once the order is shipped to gain access to the rebate forms for printing and mailing.
Does lens.com have a return policy?
Lens.com possesses a hassle-free return policy that involves contacting one of the customer service representatives for simple return instructions, via 1-800 LENS.COM (1-800-536-7266) or at Service@Lens.com, before returning the order. This is because a Return Merchandise Authorization Number is required for quick and efficient handling of returns. Lens.com also covers the cost of return.
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Lens.com payment methods
Payment methods used by lens.com are
- PayPal
- Visa
- MasterCard
- Discover
- American Express
- Lens.com also accepts cards with FSA/HSA funds on them.
- For vision tests, customers can also use vision insurance.
The pros and cons of lens.com
Pros
- Lens.com website has easy navigation, and their products are reasonably priced with high quality.
Cons
- On the other hand, lens.com is reported to have long shipping times and extended rebate processing times.
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Lens.com Careers
Is Lens a good company to work for?
Lens.com is a good company to work for due to its improved commission earnings with its affiliate program.
Is it difficult to get a job at Lens?
Getting a job at lens.com is not difficult, thanks to its affiliate programs. Here, a massive selection of text links and banners are provided to choose from. By clicking on one of the links and making a purchase, a commission is paid by lens.com.
Best Lens.com Alternatives
The best alternatives for lens.com are
- Perfectlensworld.com
- Contactsdirect.com
- 1800contacts.com
- Lensdirect.com
- Hiwaldo.com
- Pinkicon.com
- Contacts.costco.com
- Lenstore.com
- Coloryoureyes.com
- Lenspure.com
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Additional FAQs
Is lens.com a US-based company?
Lens.com is a company based in the United States that helps those purchasing contact lenses at affordable prices accompanied by high customer service quality. Based in Louisiana, lens.com facilitates the best way of purchasing contact lenses and having online vision exams.
What is the processing fee for Lens com?
The processing fee at lens.com depends on the destination of the customer. FedEx is used as the primary shipping means and possesses varying costs depending on the destination, whether in the US, Canada, or internationally.
Does lens.com verify prescription?
Lens.com handles verification of prescriptions after the customer provides the name and contact information of their eye doctor. The verification of prescription is further supported by federal law that necessitates a release of the customer’s prescriptions copies by the eye care provider.
Why are lens.com contacts so cheap?
The affordability of lenses at lens.com is attributed to its purchase of stock in bulk and its independence in setting prices. As a result, this facilitates customers with a wide array of lenses to choose from.
How can I speed up the processing of my order?
Sending a copy of the current prescription helps reduce the processing time of orders. This is achieved through fax (1-800-401-1495) or via email (myRx@Lens.com).
How do you order and buy contacts online at lens.com?
Before making an order, the customer needs to provide their prescription data and the name and phone number of the eye doctor. Afterward, the prescribed contact lens is identified, followed by an entry of the customer’s prescription and the doctor’s name and number.
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