In the business world today, the focus is shifting towards various technologies that can help improve businesses in terms of productivity, connect rates, and call center operations. One of these technologies is the outbound call center software.
With many software available, selecting an outbound call center software should be based on the need of your business. Here is the top best outbound call center software for your business.
Top 10 Best outbound call center software
- Cloud Talk – Best for small and medium businesses looking to scale
- FreshCaller – Suitable for all Business sizes
- LiveAgent – popular among small to medium-sized business
- JustCall – Most suitable for growing sales and support teams
- CallHippo – Perfect for small enterprises with a fast-growing customer base.
- Nextiva – Tailored for all business sizes
- ChaseData – ideal for medium and large enterprises
- Avoxi – Suitable for all types of business
- Voiso – best for medium business sizes
- Five9 – great for small and medium enterprises
- Avaya – Suitable for all business sizes
- CallHub – flexible software for all organizations
- Ytel – Ideal for large business size
1. CloudTalk – Best for small and medium businesses looking to scale
Pricing: starts at $20 per user, per month
Taking the first spot on our list of the top outbound call center for your business is CloudTalk. With over 2,500 companies, the Slovakian company takes pride in helping small and medium business organizations run and set up virtual phone systems all around the globe. Speaking of popularity, CloudTalk is common in sales for outbound calls.
| Pros | Cons |
| Seamless Integrations | analytics is only available in advanced plans |
| Intelligent call routing | Because of continuous improvement, you may experience some temporary bugs |
| Monitoring functions | |
| friendly price system to small businesses | |
| Own your business offshore call center | |
| Easy installation and configuration | |
| Available in both desktop (browser) and mobile versions. |
2. Freshcaller: Most suitable for start-ups with little or no technicality
Pricing: Starts at $15 per agent per month + pay per min,
Next to the widely used outbound call center software on our list is Freshcaller. With Freshcaller, you should never be concerned with raising funds to get phone hardware for your employees. With just a few easy steps, you can set up a contact center with zero phone hardware for your business. Thousands of business organizations use Freshcall
| Pros | Cons |
| free agent licensing plan available | Subscription packages are expensive |
| easy usage without prior training | A little below average customer service |
| multi-level IVR | |
| customizable routing | |
| call masking | |
| call recording and monitoring |
3. LiveAgent: Best for small to medium-sized business
Pricing: Starts at $15 per agent per month
LiveAgent is another powerful solution that made it to our list. If you are looking for software with a great potential to multitask with high productivity, then it’s LiveAgent. Communication is a great asset in business; the solution allows companies to engage their existing and prospective clients and secure deal as fast as possible.
| Pros | Cons |
| It has a simple learning curve | Integration with other software is challenging |
| Many features suitable for business needs | Generated ticket numbering could be confusing |
| Enables good customer relationship management | |
| Efficient management | |
| a large volume of queries | |
| Very affordable in terms of pricing |
4. JustCall: Most suitable for growing sales and support teams
Pricing: Starts at $20 per month
JustCall is a cloud-based phone software that allows you to communicate with clients both locally and internationally. JustCall gives companies the benefit of making calls up to 70 countries without interruption. Aside from the fact that Justcall functions across all sectors of the economy, it also helps improve sales and support teams. The main features of this app are Contacts management, call management, bulk SMS campaigns, appointment scheduler.
| Pros | Cons |
| Seamless integration with other solutions | Difficult to implement |
| Auto-record calls | Available in a limited number of countries |
| Schedule calls effectively | The call transfer system isn’t encouraging |
| Assign and track calls with ease | Billing is too expensive |
| Excellence support service | |
| A Superb voice call quality |
5. CallHippo – Perfect for medium sizes business
Pricing: starts at $17 per month
If you are searching for a simple platform outbound call center with advanced features, then CallHippo is perfect for your business. The solution offers a cutting edge that allows companies to communicate effectively with clients. It is superb for start-ups and medium-sized businesses because of valuable features like automatic call distribution, power dialer, and call tracking.
| Pros | Cons |
| It has a powerful multi-level IVR system | No flexibility in their pricing plans |
| Effective communication with international clients | Not available in all countries |
| Multiple integrations with third-party solutions | They offer less to what they advertised |
| Automatic call distribution | |
| Good customer support | |
| With the integration of an API, CallHippo enhances productivity. |
6. Nextiva – tailored for all business
Pricing: starts at $19
Nextiva is the right choice when you are searching for software that integrates communication with intelligence and automation. The platform offers companies high productivity with low efforts by unifying all communication modes such as SMS, video, chat, collaboration, calls, and surveys. Nextiva allows team members to focus on all other parts of a project.
| Pros | Cons |
| Very easy to learn | Poor customer support |
| Make organization easy | Difficulty in canceling subscriptions |
| The service comes with moderate pricing | Non-user-friendly navigation when using the web version |
| Easy feature modification for business requirements | |
| Recording portals are user’s friendly |
7. ChaseData – Ideal for medium and large enterprises
Pricing: starts at $89 per month
ChaseData is a complete outbound call center software suitable for medium or large organizations. It is a perfect solution when call processes involve more than five agents. easy auto-dialing management, schedule dialing, preview dialing, and progressive dialing. The customized features allow companies to carry out multiple campaigns and set adjustable calling rates depending on the number of agents available.
| Pros | Cons |
| Allows multiple agents at a time | Pricing is quite expensive |
| Call automation and recordings | Poor customer service |
| Allow customization of call outcomes | Not compatible with MAC products |
| Ability to create auto greetings | Frequent dropped call issues |
| Features flexibility to suit business needs | |
| Offer a free demo account. | |
| Good organization |
8. Avoxi – Suitable for all types of business
Pricing: Starts at $19.99 per month
Avoxi is one of the best contact center solutions you will find in town. It helps the team streamline related contact processes and create virtual numbers. It helps to manage calls by allocating calls to different team members. AVOXI is one of the contact center software with extensive coverage that covers more than 115 countries. It gives companies the flexibility to make calls at a scheduled time.
| Pros | Cons |
| An incredible call transfer system | Complicated platform |
| Good customer support | Poor customer service |
| Voice quality is at the highest level | It doesn’t feature an auto dialer |
| Effective call tracking and management | Poor contact management |
| Integrate easily with other software | |
| Good performance monitoring | |
| Pricing very affordable |
9. VOISO – best for medium business sizes
Pricing: Starts at $89 per month
Voiso is a proven call center solution to handle your call workflows, manage all outbound sales and business process outsourcing operations. The dashboard can be customized using the drag and drop feature. VOISO provides a great achieving system for past call recordings. By using the system search engine, you can retrieve the recordings and export them in various formats. They can set up virtual numbers of up to 150 countries.
| Pros | Cons |
| The interface is user friendly | The software is not available on mobile apps |
| Manages call processes effectively | Frequent administration problems |
| Integrates well with other solutions | |
| Good customer support | |
| Pricing is affordable | |
| An excellent call routing system | |
| Effective customer relationship management |
10. Five9 – great for small and medium enterprises
Pricing: Starts at $100 per feature per month
Five9 is one of the leading providers of virtual call center processes in the world since its establishment in 2001. The app provides companies with clients’ detail to ensure communications are effective and results in high productivity. The IVR feature of Five9 helps to route calls to the next available agent on the line.
| Pros | Cons |
| the platform is user friendly | The support center is awful |
| It allows real-time monitoring | Automatic call recycling |
| Feature flexibility to accommodate new skills | |
| Automated dialer | |
| Capable of handling bulk call campaign | |
| Excellent reporting features |
11. Avaya – Suitable for all business sizes
Pricing: Charge per feature per month
Avaya cloud-based call center solution takes care of all business call workflows. The software allows companies to offer predetermined responses to regular callers using complex algorithms. It also measures the performance of clients’ interactions to analyze areas required for improvement. It also allows multiple calls campaign simultaneously. This solution is capable of recording a client’s interaction patterns over time.
| Pros | Cons |
| The interface is user friendly | Poor call audio when used through a virtual private server |
| An essential call tracking tool | Poor customer support |
| Integrates with other solutions effectively | Poor organization |
| Great call-waiting and conferencing services that are suitable for remote workers | Private number set-ups are only available for limited countries |
| Simple administration |
12. CallHub -Flexible software for all organizations
Pricing: Starts at $199 per month
CallHub is specially designed for companies with bulk call and text campaigns for outbound sales. With CallHub, companies can get in touch with thousands of potential and existing clients. Contacts of customers are displayed during calls. Also, it can automatically record past calls for performance analysis. It offers flexibility in features and works wells with many organizations.
| Pros | Cons |
| The user interface is intuitive | Sometimes, you may experience temporary bugs leading to a campaign halt. |
| Efficient management of outgoing calls | Comply with limited network structure |
| Integrates well with other solutions | Poor customer support |
| Good customer support | Pricing is expensive |
| Runs SMS campaigns effectively | |
| Flexible features | |
| Unlimited agent option |
13. Ytel – Ideal for large business size
Pricing: Starting at $100 per month
If you are considering doing multiple campaigns with more than five(5) agents, it is highly recommended you go with Ytel. Ytel contact center aims to optimize the productivity of your outbound calling and turn prospective clients into regular customers. One good thing about this software is that it’s assessable from anywhere.
| Pros | Cons |
| The user interface is easy to use | Poor customer support |
| Speedy dialers | Automatic call recording is not available |
| Efficient reporting | There are wide pause times between calls |
| Setting campaigns made easy |
FAQs
What is Outbound in Call Center?
An outbound call is a call initiated by a call center agent to a prospective customer of the company they represent. The objectives of these calls include selling their product or services to potential customers by informing them how their product or service can be of help.
Outbound calls functions are not limited to but also useful when contacting existing customers for product or service renewals, customer interest performance, contact list updates, and proactive customer service.
What is a Call Center Solution?
A call center solution includes any service provider, products, or services that solve any issue relating to customer relationship management.
What is the Best Call Center Solution?
Selecting an ideal call center solution is never an easy task because every business comes with various requirements. Call center solutions aimed at providing ease of use in terms of managing all business call workflows. Functions also include optimizing productivity in terms of sales and leads.
However, few call center solutions have been proven by companies to solve issues relating to customer relationship management. These solutions include the following:
- AVOXI
- LiveAgent
- Five9
- JustCall
- Callhippo
Why Use a Call Center Software?
Consumers today have much higher expectations for customer service than they did five years ago. They expect agents to collaborate on their behalf, and they want their calls handled in less than five minutes. They also desire self-service choices.
With the right call center software, your customer service agent can satisfy these requirements with little effort. Understanding the features and benefits of a particular call center software is good. Determining which ones are most important and good for your business is a vital key.
The general features of call center software include automatic call routing, call recording for customer and agent performance analysis, and CRM integration for faster ticket resolution.