Upfront summary: Is Seatgeek worth it?

Yes, SeatGeek is reliable. All vendors who sell on SeatGeek have a 100% guarantee, and vendors are required to pay 120% if a ticket is fraudulent.

Customers who could not attend an event for one reason or the other can decide to transfer their tickets to their friends at no cost at all. These different policies that are towards the customers make them reliable. It is a go-to place for customers who want to buy tickets for events.

Seatgeek Company Information

Official Website:https://www.seatgeek.com/
Founded:2009
Owner:Jack Groetzinger, Russell D’Souza, Eric Waller
LocationNew York, United States
Contact:https://seatgeek.com
Social MediaTwitter, Facebook, and Instagram
Trust ScoreAverage

What is SeatGeek?

SeatGeek is a ticket selling platform that allows customers to buy and sell tickets for concerts, sports, and theater events.

Although, it was to be a platform that deals in reselling tickets. It is a box office for tickets to sports and theater events.

Yes, SeatGeek is legal. SeatGeek only allows licensed sellers to sell tickets on the website. On various occasions.

The SeatGeeks’s box office and other SeatGeek customers sell tickets. This permission makes it almost impossible to encounter fraudulence on their platforms.

However, in cases where people sell fraudulent tickets, customers are protected by SeatGeek’s Buyer Guarantee; this is an assurance of a full refund or a credit for future purchases.

So, if your tickets turn out to be invalid or if they do not get delivered on time, then the Buyer Guarantee covers you.

Also, if your event gets canceled, you will get your money back. As earlier stated, SeatGeek has gone to extra lengths to ensure that these scenarios never happen, but if they do, SeatGeek has got you covered.

It is necessary to note that this policy is subject to state laws and may vary from place to place.

Is Seatgeek Reliable And Trustworthy?

Is SeatGeek a scam?

SeatGeek is a very legit platform. It is affiliated with most of your favorite sports teams, selling tickets as original box office and secondary sellers.

Pros

  • Buying and reselling tickets is easy.
  • Customers can choose to transfer their tickets to another person
  • Customers can choose to print out their tickets or use the barcode version in the app

Cons

  • The mobile app could use a huge upgrade
  • Customers do not have the option of searching events by venues
  • Refund policies are tedious and quite strict.

Alternatives to SeatGeek Enterprise

  • Cvent.
  • Whova.
  • Eventbrite.
  • GoToWebinar.
  • Hopin.
  • Airmeet.
  • PheedLoop.
  • Hubilo.
  • Socio
  • Eventmobi

How Does Seatgeek Make Money?

SeatGeek is a ticket search engine. It means that it scours the internet to find and compile information from other ticket selling platforms to save its customers the hassle of going through multiple platforms to get tickets.

These platforms are called partners. For every ticket, SeatGeek gets a percentage. This percentage is from the payment made to these partners.

SeatGeek also gets paid by other companies to advertise on their platform. Although they allow other companies, the ads do not become annoying or tacky to their customers, providing them with a seamless experience on their platform.

Frequently Asked Questions

What is the SeatGeek Buyer Guarantee?

SeatGeek guarantees that

  1. Customers will receive the exact tickets they ordered.
  2. All tickets purchased will be delivered in time for the event
  3. All tickets purchased will provide valid entry to the event.

When anything contrary happens, SeatGeek will offer better tickets to your event. Alternatively, you will get a refund if that is what you would prefer.

How Do I Get A Refund IfThey Cancel My Event?

SeatGeek will notify you if the organizers cancel your events. SeatGeek will also provide you with instructions about obtaining the refund or credit.

However, if the organizers moved your event instead of canceling, your tickets can still serve you for the rescheduled date.

SeatGeek will also work to get you a new ticket if that is what is required. SeatGeek does not do refunds for rescheduled events.

Who Do I Contact If I Have Questions?

SeatGeek will support you to answer any questions. You can contact us at (888) 506-4101

Can I Change, Cancel, Or Get A Refund For My Tickets After I Place An Order?

SeatGeek is a marketplace, with both buyers and sellers, and it owes both parties protection. SeatGeek assures its vendors that all sales are final. They keep their word.

For this reason, SeatGeek would not alter details on their tickets except it is vital; unless it is for the reasons earlier stated.

You change your mind about your tickets after you have purchased them. In this case, you can list them again for sale.

 How Do I Use The Seatgeek App?

  • Open the SeatGeek app.
  • Tap Tickets in the navigation bar at the bottom.
  • Select the ticket group you’d like to sell.
  • Tap Sell on the ticket group and set the number of tickets you want to sell and how you want the split.
  • Set your price or use our recommended price and tap List tickets. 

You can edit or delist your listings by tapping Edit or Delist at any time before the event begins.

Note: The SeatGeek Marketplace can only accept electronic PDF tickets or screenshots of mobile tickets at this time.

How Do I Accept And Access Mobile Transfer Tickets?

Some venues prefer to use paperless tickets, or mobile transfers for entry because it’s a more secure delivery method than traditional print-at-home tickets. 

They deliver mobile transfers via email or link from a third-party app. The presentation of this ticket is from the third-party’s app or mobile website with an Android device or iPhone.

It is normal to get scared if you do not get your tickets immediately. But there is no need to get afraid. Venues get barcodes for every ticket sold as the date of the event approaches.

Many venues find it safe to get their tickets one day before the event. This measure makes getting your tickets a day before the event very fine. Immediately the sellers obtain the tickets from the venue, they transfer them to buyers.

The third-party will always send you mail. The mail is to tell you to accept the transfer of your ticket.

The third-party (basically the team or the preferred ticketing platform by the venue) will send your ticket to your SeatGeek account. This third-party platform also needs to be displayed. The video below shows the process of accepting most mobile transfers. 

  • Check your inbox. You can find the mobile transfer emails in your promotion, junk, and spam folders with the subject line Your Ticket Transfer Offer. You can also search for the phrases sent you tickets, forwarded you, or for an email from customer_support@email.ticketmaster.com 
  • Click the link in the email and create an account with the same email address used to place your order.
  • Tap Accept Offer and head to Tickets.

Note: They can deliver mobile transfers to you as a link. In these cases, SeatGeek will send you an email that includes a link to your tickets. You can also find the link in the Tickets section of your account.