#1. Microsoft Power Apps

  • Founded: April, 2016
  • Headquarters: Redmond, Washington, United States

Need to know

Microsoft Power Apps is an incredible powerful platform that allows you to create custom apps. Thanks to its flexibility, managing a team becomes an easy task.

The costs are very low but its efficiency is impressive, already with its standard tools such as Excel, Microsoft proves its ability to deliver financial accounting to everyone and with expert tools such as Microsoft Azure the ideal app for your business is just one script away.

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#2. SAP

  • Founded: April 1, 1972
  • Headquarters: Walldorf, Baden-Württemberg, Germany

Need to know

SAP has a history of providing groundbreaking software, in specific, its very own much known and used SAP ERP, which allows amazing financial management. For risk management also, look no further, SAP GRC (Governance, Risk, and Compliance) is a SAP security tool that can be utilized to ensure that a company meets data security and authorization standards.

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#3. IBM

  • Founded: June 16, 1911
  • Headquarters: Armonk, New York, United States

Need to know

IBM literally stands for “International Business Machines” and It focuses on the IT needs of any business, ControlDesk is at the center of its success, it is absolutely a great fit for managing infrastructures of any kind inside the organization. Also, let’s not forget about IBM TRIRIGA (Training Registration Facilities Management Training) surely worth the mention, unique in its genre, will help you plan real estate and reduce costs.

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#4. ConnectWise

  • Founded: 1982
  • Headquarters: Tampa, Florida, United States

Need to know

ConnectWise is a software company with one mission: take to success IT solution providers. There is to talk about security with ConnectWise because it shines with ConnectWise Fortify SaaS, a software dedicated to take security beyond its basic standards. For a remote access program ConnectWise Control is there: functions such as giving real-time support and manage team meetings are all packed with impressive screen sharing tools.

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#5. BCM

  • Founded: 2005
  • Headquarters: Houston, Texas, United States

Need to know

BC in the Autonomous Digital Enterprise is one of the best competitor and AI is a strong point, its growth is also shocking.

The choice of software is almost limitless, automation and solutions combining IT operations and software development are at the top in numbers. It is a 365-degree working solution that takes care of all your needs. Thanks to their “Solutions by Industry” section the search of perfect software is extremely facilitated..

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#6. Atlassia

  • Founded: 2002
  • Headquarters: Sydney, Australia

Need to know

Atlassia is a newer company in respect to those already listed. Key solution is their software Jira Service Desk, a good option for breaking internal communication barriers and promote transparency. Trello, popular and cheap allows to create templates and share inspiration with the team, it is very creative but functional, with its own website. Last but not least, honorable mention is Jira Service Management with its high speed and transparency it connects all kinds of departments of your organization.

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#7. ManageEngine

  • Founded: 17 March 1996
  • Headquarters: Chennai, Tamil Nadu, India

Need to know

ManageEngine ServiceDesk Plus is widely used and it’s giving their costumers their money worth, taking a look at the feedbacks on this modern graphics software everything seems to work wonders.

Easy implementations and no set backs, it is also a query management system, which are really needed in such costumer service situations.

Much like its bigger brother, BCM, the choice of solutions is extensive. From security to cloud apps, it got you covered.

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#8. Broadcom

  • Founded: August 1991
  • Headquarters: San Jose, California, United States

Need to know

Broadcom is a global technology leader and its software are very easy to use. Besides semiconductors, infrastructure software products are there to accelerate daily work flow.

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#9. SupportBee

  • Founded: August 1991
  • Headquarters: San Jose, California, United States

Need to know

SupportBee can support in the most basic tasks like making the unread mail folder go zero, to dealing with broader spectrum tasks, such as serving customers. Shared Inbox is cute and collaborative, it’s really underrated how needed this software is.

Knowledge Base Software is a helper for FAQ instead, create draft always at your disposal for fast answers.

SupportBee range is tiny but it really catches its eyes for geniality.

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#10. Help Scout

  • Founded: April 17, 2011
  • Headquarters: Boston, Massachusetts, United States

Need to know

Help Scout its name is self-explanatory. It advertises to customer support and for sure it doesn’t fail at supporting in that. There are various comparison pages on their website where they compare to other companies, such as Zendesk, that are useful to the costumer in the choosing process. Help Scout does reporting, live chat, costumer manager and other quality work like no other.

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#11. Zendesk

  • Founded: 2007
  • Headquarters: San Francisco, California, United States

Need to know

Zendesk is one of the most acclaimed Customer relationship management software providers. Sales or service, Zendesk has a solution. It standouts because its internal desk is intuitive, transforming internal queries into consumer-like participations. Some of its features: Zendesk Suite and 1000 possible integrations such as Salesforces, Slack, and Gmail.

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#12. Mint Service Desk

  • Founded: 2017
  • Headquarters: Rzeszow, Poland

Need to know

Mint Service Desk provides an IT service desk and asset management solution which has as objective to help large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

It provides incident management, asset management and of course service management. It’s really worth the try.

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#13. LiveAgent

  • Founded: 2006
  • Headquarters: Bratislava, Slovakia

Need to know

LiveAgent is the ultimate solution for providing excellent customer support is LiveAgent. Equipped with 180+ support features you’ll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. It offers ticketing, call center and also a custom portal.

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#14. Freshservice

  • Founded: 2010
  • Headquarters: San Mateo, California, United States

Need to know

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Designed using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

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#15. Atera

  • Founded: 2016
  • Headquarters: Tel Aviv, Israel

Need to know

Atera is specifically designed for MSPs and IT Support Companies no matter the size. Atera software is the only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud-based Remote Access and integrated Cloud Services in a single simple to use platform. Just like a modern SaaS platform it is born-in-the-cloud and designed for rapid onboarding with a simple intuitive user experience.

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#16. Deepser

  • Founded: 2015
  • Headquarters: Schio, Veneto, Italy

Need to know

Deepser if you are looking for a cloud-based IT service desk and ticketing software this is an interesting option. It enables businesses to handle customer queries and resolve issues by routing tasks to the relevant departments. Features include collaboration, prioritization, agent-less discovery, license management, time tracking, and reporting.

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#17. Trengo

  • Founded: 2015
  • Headquarters: Utrecht, Netherlands

Need to know

Trengo is a solid collaboration platform provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. It lets teams track unattended client messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications about client interactions via mobile applications.

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#18. ProProfs

  • Founded: 2010
  • Headquarters: Santa Monica, CA, United States

Need to know

ProProfs’ Help Desk consists in an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. ProProfs Help Desk also enables companies to store customer history and track tickets as per response time, past due, and more. Cloud services and AI are employed to offer ProProfs buyers another very efficient software on the market.

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Sources used

Microsoft Power Apps

SAP

ConnectWise

BCM

Atlassia

ManageEngine

Broadcom

SupportBee

Help Scout

Zendesk

Mint Service Desk

LiveAgent

Freshservice

Atera

Deepser

Trengo

ProProfs